“Renting was easy. Pickup in Galveston was challenging because you picked up the scooter in the room. Same thing with drop off. We end up walking lots further than was comfortable and Special Needs did have terminal pick up and drop off. The equipment performed flawlessly and was easy to operate.”
“We rented at the indiana State Fair. It worked extremely well for us & was very east to do. Very courteous & professional help. It was our 2nd year to rent at the fair & will be doing so again this year!”
“The scooter worked for five minutes and went dead. The service on the ship was poor. How do we get another one. If it doesn’t get fix how do we get another. He should not be charged for a scooter not working.”
“It was just awful! The scooter wasn’t there on the date of our vacation . I spent an entire day on the phone with scoot around and messaging you guys ( calling and emailing ) I ended up getting a credit but that doesn’t make up for anything. It was a traumatic experience dealing with this company! I’ve rented scooters elsewhere since .”
“I did not rent with you on my most recent cruise because the last time I rented from you the hospital bed didn't work. The time before that, the bed had issues that were able to be resolved before my ship left port. I don't know why I had problems those two times because I never had problems before but it is so very important not to have any problems when you're going away for several days. The saving grace was the extremely responsive Customer Service. I don't doubt that I will rent from you again in the future but I hope you will address the issues with set up of hospital beds. CARNIVAL does not allow anyone but you. Royal Caribbean still allows the choice of Scootaround or Special Needs At Sea. Your rates are not really competitive. It was nearly $100 less for a 8 days with Special Needs At Sea.
Obviously, you don't have to be competitive when it's a CARNIVAL Cruise, but I would have considered you, even with my past problems, on my last RCCL had you been competitive. I have two more RCCL cruises already booked and one Disney Cruise. I hope you're more competitive when I book my hospital beds for those cruises.”
“The scooter was waiting for us as we headed to the ship. Used it to board. Very handy during the seven days on board. Drove it to the shuttle at the end. Only regret we hadn't rented two of them.”
“This scooter rental was a thousand times better than our rental on the November 26 trip. This scooter actually worked. It charged correctly. November was a nightmare.”
“I've rented 3 times now and the only issue I've had was the seat being wonky on my last rental. I'm positive it would have been taken care of but I was in a hurry to enjoy Vegas every minute of my time there”
“Every time I get ready to go on the cruise I rent me a scooter from school around. I have not had any issues with renting are using a scooter round scooter. The customer service representatives have been respectful kind courteous and helpful. I am embarking Another cruise this September and we'll be renting another scooter from scooter around.”
“Scoot Around promised that the scooter would work in the ship cabin and when it didn't I called before we left port and they said they would not do anything to help OR refund any of our money. I do not plan to ever use them again and have told others about this issue.”
