“Because the scooter wasn't heavy duty and upon arrival to pick up my scooter I informed them that it was to small and couldn't adjust the seat. Your representatives called the office and they said they didn't have another scooter to switch out and they took about two hours to tell they couldn't switch the scooter out. I am very disappointed 😞 because I am handicapped and I was uncomfortable in that scooter. I would appreciate a refund or a credit from your company.”
“All of the information I received in emails plainly stated that the scooter would be in my cabin by 2pm and if not to call. It was not. I called and was then informed that I was supposed to pick it up in the terminal. Therefore I did not have a scooter to enjoy for my cruise. I was unable to get around on the ship. I expect full refund immediately!”
“Never got my scooter 🛵 I was told it would be at my hotel at 9:00 am They bought me regular wheel chair. At 5:30pm I told company just refund my money .”
“I had a slight delay of 2 hours to return the wheelchair and they told me that they could not pick it up on the same day, leaving the delivery for the next day, but they made me pay the difference of one day! I didn't think it was fair, but I paid and closed the matter. But unfortunately it left a bad impression.”
“I ordered the electric scooter for my 80+ years old mom on 5 cruises.
The first 2 times the deliveries were correct we received the scooters before the ships sailed.
We were happy with the service which is helpful to my mom's mobility problem.
I would give 5/5 rating at this time.
But the last 2-3 times we did not receive any scooter at the ship or outside our cabin as promised.
My mom was disappointed because she could do much on the cruises.
We booked the scooters weeks before the trips and talked with sales reps on phone and
paid in full with our credit cards properly: the CC fund was withdrawn & transferred to Scoot-around before the trips.
As a result, we give 1/5 rating. The service is not consistent!”
“I have rented a roll at or from you on several cruises. Always had quality products. However, my last rental for the Emerald Princess was terrible. The left brake would stick and had to be released manually. The basket kept falling off. The seat cover was constantly being blown off by the wind. I'll be renting again fir a cruise in November and hope you'll give me a reduced price for compensation.”
“I was very disappointed because the scooter battery did not work at all. It would not hold a charge at all! Since we were on a cruise it pretty much ruined our vacation because Erik was not able to leave the stateroom since the scooter didn’t work. Will never rent from you again!”
“The scooter tipped when I was off the ship on the sidewalk in the Bahamas. I fractured my shoulder, I told your company when I returned home about the accident and never heard anything from you.”
“I called to cancel bef the trip in sept 2022 and changed it to March 2023. Then in Jan decided not to go on this cruise because they changed the itinerary. They said no problem I asked ab getting my money back and when it wasn't deposited I called again spoke to a women they told me they didn't get instructions to move it to March! Will not use this company ever! Over $300.00 is a big loss! I do not recommend Scoot Around to anyone”
“The scooter was taped together in multiple locations. After several days on the cruise, the tape came off to reveal a very jagged piece of sharp plastic. Shocking right? Tape didn’t hold on a ship in a humid climate, surrounded by water. Dangerous, unacceptable and incredibly disappointing.”
“My scooter stopped working after 4 days. The cruise ship provided a replacement from another company. They were unable to repair your scooter. The one they loaned me was much smaller.”
“Well, considering this is this is March 30th, and the scooter is for a trip on April 9th, I would have to say your office staff doesn't have good grip on things. Try sending out a survey AFTER we use the scooter”
“ordered and paid for a scooter rental for an alaska crise . upon entering the ship there was NO scooter for me. multiple calls told me that there was NO scooter for me and there was no way i was going ,to get one you sure as hell took my 2 month prior payment. will NOT u8se you again”
“I sent a letter to Kendra after my trip three months ago. Still have not received a reply.
This is what I reported:
Hi Kendra
At boarding and getting the scooter, I noticed that the scooter was making a clacking sound. I called your office to report this at around 12:30pm on the 10th of December 2022. I was told that the cabin staff onboard would assist me with the issue. I find this totally irresponsible as they are not trained in scooter maintenance. They were not able to help me.
Furthermore the scooter was held together with duct tape on the base as well as on the armrests. It was an old repair and the duct tape ruined two of my tops pulling threads out. The horn would go off by itself continually and made my use of it very embarrassing and scaring or annoying other passengers.
It was a most disappointing rental and certainly not worth the money I had to pay for it. I am certain you could have found the time to replace the scooter before the cruise left port, but no effort was made from your offices to find a solution.
I am going on another cruise in June but will not use Scootaround.”
“Given incorrect information on scooter usage. Customer service was no help, never returned our calls. Did not use the scooter at all yet we still billed fool price. You got our money for nothing now stop bothering us.”
“The Scooter was never delivered but I was charged. I was left stranded with no means to get a scooter before the shiip sailed. I had to pay almost twice the amount again in order to get a scooter from the ship”
