“I ordered the electric scooter for my 80+ years old mom on 5 cruises.
The first 2 times the deliveries were correct we received the scooters before the ships sailed.
We were happy with the service which is helpful to my mom's mobility problem.
I would give 5/5 rating at this time.
But the last 2-3 times we did not receive any scooter at the ship or outside our cabin as promised.
My mom was disappointed because she could do much on the cruises.
We booked the scooters weeks before the trips and talked with sales reps on phone and
paid in full with our credit cards properly: the CC fund was withdrawn & transferred to Scoot-around before the trips.
As a result, we give 1/5 rating. The service is not consistent!”
“We have rented from Scoot Around several times and have had no problem with the equipment. It works as advertised and is very convenient. Depending on the usage, we may recharge overnight or once in a few days. Make sure you know where (on the cruise ship or in the terminal) to drop off / pick up the scooter. We have rented electric scooters through Scoot Around in Florida, California and England and have always been pleased with them.”
“Such an easy rental! Dropped it off and picked it up at the hotel we were staying in. Comfortable and easy to operate! Mom was able to Scoot around all over the place!”
“I have rented a roll at or from you on several cruises. Always had quality products. However, my last rental for the Emerald Princess was terrible. The left brake would stick and had to be released manually. The basket kept falling off. The seat cover was constantly being blown off by the wind. I'll be renting again fir a cruise in November and hope you'll give me a reduced price for compensation.”