Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgrace, unable to speak to them on phone, we have not received our voucher scheme since Oct, sending email no solutions.”

Helpful Report

Posted 2 years ago

“Very bad customer service and there system is not proper. I paid my bill but still my account is showing no payment. I submitted payment proof and was told will get a call back but they never got one and will never answer the calls keep saying very busy. They even say live chat which is just a BOT chat. My emails will take ages to get response. I would never recommend this supplier to anyone.”

Helpful Report

Posted 2 years ago

“Dreadful .. awful!!! Needed a replacement electric key and could not get through to anyone. Message saying lines were too busy and call back later. Then tried the online chat... was sent automated messages and then ignored. I have been without electricity for nearly a week. Also couldn't activate the online account. I even tried ringing at 09.00 and still got the message that lines are too busy .I have now moved to EDF who actually awnser the phone when you call them. Scottish power are AWFUL.”

Helpful Report

Posted 2 years ago

“SCOTTISH POWER IS BY FAR THE WORSED ENERGY COMPANY I HAVE HAD DEALINGS WITH AS WE HAVE A LARGE NUMBER OF RENTAL PROPERTYS AND ARE OFTEN IN CONTACT WITH ENERGY COMPANYS TO RESOLVE DEBT LEFT BY PREVIOUS TENANTS ETC BUT THIS COMPANY IS BY FAR THE WORST CALL CENTRE CHATS ROOMS ONLINE COMPLAINTS ARE JUST THE PITS NO ONE SEEMS TO KNOW HOW TO DEAL WITH ANYTHING JUST PASS IT ON AND ON TIME AND TIME AGAIN ON HOLD FOR HOURS ON END NO REPLY TO WEB CHAT OR EMAILS !!!!"! PLEASE AVOID ANY DEALINGS PLEASE”

Helpful Report

Posted 2 years ago

“If there was -0 I would gladly give it. This company should not be operating at all. They advertised smart meter to me like it's the best thing that has ever happened to me. I got an appointment and someone came to fix, when he did a demo it was working perfectly well. Few days down the line the HD and meter started freezing and when I called them I was told to give it a few weeks which will sort the problem and now its been months of the "smart" meter playing up. I have to top up with UTR no stood outside on the main meter when it's freezing cold and sometimes it wount take the code I could try 10 times in vain putting those small numbers in. Iam totally disgusted as I have tried to get in touch but they don't ever answer the phone anymore. I have tried the last few days holding 2 hrs at a time and then phone is disconnected. I pity any vulnerable person who is with Sp. Also I have to beg for my 66/67 pounds every month as they say they have applied the credit while they know so well that my "SMART" meter does not communicate with them, or even my HD / phone app.”

Helpful Report

Posted 2 years ago

“I'd have given no stars if that were an option. I have been trying for two days now for a friend to notify of moving into an address where the meter has a debit from the previous occupier. 6 hours on the phone yesterday, 4 hours so far today. Automated messages end suddenly, terminal waiting on hold with no indication of how long the queue is, no channels work - online chat is a BOT and is useless, web pages for online move don't work and no-one replying to facebook messages either. It's a disgrace that a utility can treat captive customers with such contempt during the winter months.”

Helpful Report

Posted 2 years ago

“Impossible to get in contact with them, in the small chance you do get through they'll hang up on you mid-conversation and you're back at the beginning again. I've been trying to sort out my government £400 for the past three months and it's still unresolved. The few phone line workers they have are rude and frustrating to talk to. DO NOT SWITCH TO SCOTTISH POWER”

Helpful Report

Posted 2 years ago

“Scottish Power should be investigated by Ofgem. I am sure Ofgem must had several complaints against SP but have decided not to do nothing about it. So I have decided to take my complaint further to the Ombudsman Service. Lates hope they can solve my problem.”

Helpful Report

Posted 2 years ago

“Incredibly overpriced tarrifs - also nonsensical payment expectations. I submittex a meter reading after being prompted once, only to be called up a couple of weeks later telling me they would be taking legal action if i didn't pay a bill. I asked them what bill this was asd i pay quarterly. It turns out, submitting a meter reading creates immediate expectation of payment, which is moronic and scummy. Additionally, their website is terrible, and they have thousands of people with no real accounts or ability to check tarrifs because they're not fully registered but the website literally doesn't generate password reset emails for them. Stay away if possible, the fact that this company is still operating is a disgrace to the nation.”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company, this company does not care about customer service, I have been on the phone for 6 hours in the last 3 days, they put you on hold then end up cutting you off, I will now go wirh another provider, Absolutely discusting company”

Helpful Report

Posted 2 years ago

“ScottishPower is the scum on this 🌎 it’s now 5wks I have been trying to get my meter sorted out, all I get is chat on line😡 the prat’s who I chat with are based in India and doesn’t have a clue how to interact with people and read from a text book, they are full of s..t all they do is tell you lies after lies, I have tried several times to speak to a real person and all I get press this number that number and after 3hrs no joy😡😡😡 wished I never signed up with this useless company😡 I don’t want compensation? Just for my meter to be sorted out and for it to work correctly, they are happy to take my money and do sod all to help their customers😡 shame on you ScottishPower😡 it’s the elderly I really feel sorry for🙏🏾🙏🏾 The way you are treating them. I have sent them several photos proving my problem and 5wks later nothing.”

Helpful Report

Posted 2 years ago

“I phoned Scottish Power about the £66 government energy fund, as I hadn't received any money. Finally, at the end of November, I was given an RTI code. The RTI code didn't work. In the end, after numerous emails, phone calls (most of which weren't answered), they sent out a new prepayment key with £66 on it. I haven't received November or December's payments yet. I am trying to top up three times this week, in case it actually works. Ofgem can give an 0800 number for Scottish Power if you phone them. At least it's free from a landline. If you put in an official complaint to Scottish Power, then after 8 weeks you can complain to Ofgem. Perhaps if numerous people do this they might finally start paying attention. I would also suggest contacting The Sun newspaper, as they have already published an article about Scottish Power not paying the money to customers. Also, contact your local MSPs. Their emails will be on the .gov website. The only way Scottish Power will start treating customers fairly if when they are forced to.”

Helpful Report

Posted 2 years ago

“Took on a new property, there is a debt of £300 on the meter, have called them 4 times, took an average of 3 hours each time to speak to a person and its still not sorted. I put £20.00 on the meter and got to keep £6.00. The number they gave me (on 2 separate occasions) to re-set the card was a digit short. Try to call them again yesterday and I gave up after 3.5 hours. As such I am unable to move in. Date of experience: 05 December 2022”

Helpful Report

Posted 2 years ago

“Just the worst experience, extending for a whole year. Can't go into detail here because the issue is complex involving bereavement, a property with energy bills I have inherited and a spectacular lack of communication between SP departments. It's just impossible to get any sense out of anyone to resolve an ongoing problem. Everyone on the end of the phone is polite and helps the best they can but they are held to a script and set of procedures and are unable to help in any real terms. Oh, here's another trick. One department promises to put you through to another and then the phone goes dead! Really nice.”

Helpful Report

Posted 2 years ago

“Been 2 days now without any heating and hot water . The pre payment meter broken been 2 days on phone to speak to someone , get no where speaking to a robot I have 2 kids in house”

Helpful Report

Posted 2 years ago

“New landlord trying to reconnect the electricity but getting no where with these phone calls with them, online chat is never available either.”

Helpful Report

Posted 2 years ago

“Hi this is Mrs Lloyd I am not happy with Scottish power I spoke with someone today and I told them why I was ringing today she was so nice on the phone to me I told her that my partner was in work can I have the number to ring u back when he comes home she said she will ring back at 5 a clock but she did not ring us back at all so we are not happy at all thanks Mrs Lloyd and Chris James”

Helpful Report

Posted 2 years ago

“Been waiting for a gas card for over 2 weeks got no gas and we oap i need gas”

Helpful Report

Posted 2 years ago

“I had a voucher emailed to me in november for the £66 credit from goverment for october. I still havent had the £66 for November. I was told by the company that i have to top up my electric key 3x and then it would appear, so i topped up 3x and nothing. Trying to get hold of them and they put you thru to a robot. The company is a complete shambles and something needs to be done about it.”

Helpful Report

Posted 2 years ago

“ScottishPower, it is RUBBISH POWER. Rubbish company and ill-mannered customer services. Thieves in all the word senses. I filed a complain against them with the ombudsman-services. The problem since 05/09/2022 and every customer service I get in touch is more rubbish than the other and they contradict each other: one said no direct debt set and the second said it is set. We should all file complains against them with ombudsman-services, so that they behave and respect. DO NOT ACCEPT THEM BEING RUBBISH, DUMP THEM IN THE BIN WHERE THEY BELONG”

Helpful Report

Posted 2 years ago

Scottish Power is rated 1.1 based on 1,102 reviews