Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY TERRIBLE. THEY DO NOT EVEN DESERVE ANY RATING”

Helpful Report

Posted 6 years ago

“TERRIBLE SERVICE! TERRIBLE CUSTOMER SERVICE. LIES! LIES! LIES! THREE YEARS OF WAITING FOR A COMPLAINT TO BE RESOLVED AND A METER TO BE CORRECTED ON THE SYSTEM FROM PREPAY TO CREDIT. BEEN LIED TO FOR THREE YEARS ABOUT HOW THE ISSUE IS BIN RESOLVED! I AM FED UP! VERY POOR SERVICE!”

Helpful Report

Posted 6 years ago

“So hard to communicate with, tried to transfer to another company and it took 5 months over which we were unable to pay for any gas bills and Scottish Power didn't provide us with the necessary support and information during the switch. Now we've moved and have to pay an outstanding bill we've been unable to pay as the service over the phone and internet have both not worked. Haven't been able to reach customer service for two days, they threaten to send a bailiff if we didn't pay saying they sent us letters with the outstanding amount on which we never received. Our experience wasn't very poor but totally abysmal. My boyfriend is with them in a different flat his experience has been exactly the same and the only way he can communicate with them is through the dedicated department in his embassy.”

Helpful Report

Posted 6 years ago

“Absolutely dreadful company. When you speak to them , they say they will do something but instead they just pretend that the call or convo never took place. On several occassions there was an issue with trying to set up payments, at which point they assured me that while it was being fixed, they would put the payment on hold, instead. I receieved a letter demanding payment, spoke to them again, they apologised. Said they would put the account on hold while it was fixed, this time I got a letter from the debt collectors. At this point my frustration had reached new levels, I decided to change provider. When trying to change supplier they sent me a bill and requested that it be paid by a specific date or they would prevent the switch over. I paid the amount with a few days to spare, however they kept the objection on my account, so the new provider could not take over. I then contacted them again to enquire as why this was, they apologised, said they would put the fee on hold and put a "no objection" on my account. A month later and this still has not been done, my new provider cannot take over my power and they are tell me there is an objection the account due to the outstanding fee, that they promised they would sort. I do not recommend this supplier, they are the worst of the worst.”

Helpful Report

Posted 6 years ago

“WOULDNT EVEN GIVE THEM A 1 STAR!! first can I state me and my boyfriend NEVER once agreed to changed to Scottish power there was no contract, we signed nothing. An annoying little man on a stall in the town centre interrupted my boyfriend while on his break at work banging on about Scottish power with him being in a similar field he stupidly gave him the time of day rather than walking away and ignoring him being polite, the man went on to say he would give him a leaflet with information, again THERE WAS NO TALK OR AGREEMENT TO CHANGE TO SCOTTISH POWER he simply took the leaflet gave him the address and name and left we then recived a key and card which got put in the bin as we never wanted to switch my boyfriend was just being polite and letting the man explain the benefits of changing. So this was June 2017. We left the property in the November of that year. Then jan 2018 we got a letter saying we owe them 150 pound to which we responded how and why we have never agreed to be with yous our gas and electric was on a key and card and we binned there’s and didn’t stop using the original British Gas one. So we left it now we have a bailiff saying they are taking over the case and we now owe 250 because we didn’t tell them when we were leaving the property... WE WERE NEVER WITH SCOTTISH POWER THERE WAS NO AGREEMENT OR CONTRACT NOR WAS THERE ANY VERBAL AGREEMENT they claim they took over our card and key and apparently brisitsh gas knew about this regardless if they did we did not agree to this at all not once MY ADVICE AVOID THEM LIKE THE PLAUGE. Scottish power you are a thieving corrupt company and your not getting a penny out of me :)”

Helpful Report

Posted 6 years ago

“This despicable company rinsed me out of £2672 last year for gas and electricity before i finally changed supplier. Absolutely disgusting company. Like many energy firms, incomprehensible app and usage information which quite frankly is a bunch of numbers to justify stealing form you. There are so many better alternatives than these scumbags.”

Helpful Report

Posted 6 years ago

“Scottish Power have got to be the worst energy company ever moved into a new flat six weeks ago and still not set up gas account every time I ring get told something different and now they can't send out card for new meter and got absolutely terrible customer service they're a disgrace can't wait for my switch to another supplier advise everyone not to go with this company 😠 PS: only scored a 1 as no option to score 0”

Helpful Report

Posted 6 years ago

“Customer service is on its knees, they are simply shocking...please avoid at all costs I certainly wish I’d avoided them...”

Helpful Report

Posted 6 years ago

“worst company on planet , customer service worse than useless, countless calls, emails. mantra is customer wrong scottish power is correct. please consider before choosing your supplier.”

Helpful Report

Posted 6 years ago

“Scottish power wish I had not joined them got my bill in a mess saying I owed £1500 there about and took 2weeks to sort it out, I’ve only been with them 3 months since joining them and now they want me to pay £96 a month for a one bed room flat with just one storage heater in one room, I do not recommend enyone to join this company.”

Helpful Report

Posted 6 years ago

“They did not inform us we could get cheaper gas or electricity or up to 90 pounds a year savings not like our new supplier economy,energy top marks to our new supplier .”

Helpful Report

Posted 6 years ago

“Customer service is appalling - if you can get thru in the first place you'll be lucky to get anyone to be natural, majority of staff sound like they are a 10 y-old reading a script. They don't appear to reply to emails or Recorded Delivery letters either - escalating to the Ombudsman - like others feel 1 star is actually over generous - AVOID, AVOID, AVOID - actually embarrassed to be Scottish - this company is a disgrace......”

Helpful Report

Posted 6 years ago

“Useless in Energy industry....Incompetent, Unreliable, Dishonest.”

Helpful Report

Posted 6 years ago

“I am paying for the boiler care plus plan and i have been left without heating and hot water for 2 weeks. Customer service useless, signposting from one person to the other, for 5days. Never called back and i every time i was calling saying that i was expecting a phonecall i had to say everything from the beginning. And still no help! In the end, i had to pay someone else to come and sort it out. Why was i paying almost £20 per month? For nothing!”

Helpful Report

Posted 6 years ago

“To sum up my time with Scottish Power so far (since October 2017): Two failed attempts to set up my account, with no one contacting me on either occasion to rectify the situation. Advised the wrong time on the phone for an electricity related job which resulted in it being missed One missed all-day gas job with no phone call until afterwards by the gas meter installer One gas-related job that didn’t go ahead because it had not actually been booked, despite one person booking it for me and then someone else confirming to me (but with a different timeslot) the day before when I phoned up to check Two promised call-backs that didn’t happen Lots and lots of time spent on hold and a bunch of days taken off work only for me to be stood up repeatedly. I am still waiting for my gas meter installed, and this is severely holding up other works going on with my flat. I just can’t wait for it to be over with, needless to say I will be swapping supplier immediately after!”

Helpful Report

Posted 6 years ago

“Scottish Power's so-called help-line must be the worst experience I have ever had. I have exchanged several e-mails with them to resolve a problem with my billing and it is a frustrating waste of my time. They are the most dysfunctional company it has ever been my displeasure to deal with.”

Helpful Report

Posted 6 years ago

“What went wrong?? What went right more like. Had no heat or hot water for 3 weeks, engineer turns up and tells me he doesn't have the part as we cannot afford it as the sub contractors have lost the contract with Scottish power which means that they have no engineers til the next contract comes into force which will be April. No engineers and then the engineer comes out and slates Scottish power, to the point where he advises me to get compensation and take them for all I can get. Spoke to a rhuri, a Guy with a New Zealand accent. He tells me that they will call me asap when parts are available. Little does he know their engineer has already told me everything! Rhuri then tells me I can't speak to a manager and I can raise a complaint. Something I've still not had a response to, called in everyday for 3 weeks! My advice to everyone would be to get a third party to fix repairs and bill Scottish power as they are outside their 24 hour breakdown promise. Shocking and I'd be surprised if there were no deaths because of their incompetence.”

Helpful Report

Posted 6 years ago

“Customer service is none existent. If you can get through on the phone which is very difficult they are only interested in their own opinion. Website will only direct you to stock answers. Tried e-mailing but responses were obviously from an automatic system that picked out key words and provided stock answers rather than answering the question. A lot of problems with arranging installation of smart meter. Increased monthly direct debit from £36 to £209 despite the fact that I was already £136 in credit. Will be changing to another supplier as soon as my contract is up.”

Helpful Report

Posted 6 years ago

“I have been getting unwell from the stress of dealing with them When I bought my flat in Glasgow I had an official letter from Scottish Power saying that the meter installed had to be changed. I arranged an appointment and took time off work. The installer said he couldn’t fit the meter he had been told to. Meanwhile I had phoned Scottish Power with initial meter readings, however they would not accept them as I only had 2 readings and they said there were meant to be 3. I asked other people to check and there were only 2. Therefore the person I spoke to said to set up and estimated payment for a 3 bedroom flat, and I paid around £100 per month. I was unable to set up a direct debit because the proper meter readings would not be accepted by Scottish Power as there were only 2 and they wanted 3, which was very frustrating. Then a little over a year ago someone came in and looked at the meter. Suddenly I had a bill for about £7000! I was in shock and complained about the dreadful way everything was being handled. Someone arranged for a visit and a friendly person came to the flat and said the wrong type of meter had been installed and would arrange for another and then an estimate of how much power would be taken over a period with anything owed on a low rate. I couldn’t take another day off work so a friend let the meter installer in. I presumed this had been done and that someone would follow up my previous problem, but I suddenly find a bill for £11000 several months later. After sleepless nights I finally got a response and found out they couldn’t install a smart meter again. There had been no continuity in handling my complaint and no care about a customer, just a ridiculous bill. Someone new was handed my complaint and I had to go through the whole situation again. He couldn’t seem to understand the problem properly, which was frustrating to say the least. He finally arranged a new meter to be installed which I am waiting for, although I’m doubtful whether it is the right type as he seemed totally clueless. He said he needed to cancel my current complaint and I would have to open another when it was installed. This did not seem right but he said it was best. The next day I have an overdue bill of over £11000 and a mark has been made against my credit score! Outrageous! I phoned and someone said the complaint shouldn’t have been cancelled and they reopened the complaint. I haven’t slept properly in months with the stress and have been unwell as a result, but Scottish Power don’t seem to care. I was hardly even in the flat the first year I was there and paying £100 a month for a 3 bedroom flat seems reasonable. I tried to sort out the initial reading when I moved in but they wouldn’t take it because of the wrong meter problem. I have done everything i could to get things sorted from the start but they did nothing. Now they are trying to charge a ridiculous amount of money which would amount to several thousand per year more than I was paying. Even estimating my previous usage is ridiculous. They should get the proper meter installed and start my payments from when the correct device is there. I paid a decent amount monthly before and any money they are asking for based on their mistakes should be cancelled and start fresh from now. I hope this comes as a nightmare warning for anyone thinking about using Scottish Power. They should have the decency after all the stress they have caused me to cancel any money owed until the correct meter is installed. It is their fault it was not done in the first place.”

Helpful Report

Posted 6 years ago

“I was with the company before and it was ok. Since I re-joined last year the price keeps going up despite the fact I am on a fixed one year tariff and I am constantly careful with the electricity used in my one bedroom flat. Not happy at all and I can not wait for the year to pass bye to switch supplier. There are plenty to choose from after all. Don't be afraid of a change.”

Helpful Report

Posted 6 years ago

Scottish Power is rated 1.1 based on 1,102 reviews