Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company ever.. 1. Waiting time on chat couple of hours, when they respond and you not gonna see message they disconnecting. 2. When you agree something with them, out of nowhere someone is changing your agreed things 3. Direct Debit - have to fight with SP to lower your DD, they are charging at least double time. When you lower, after one month they are increasing DD.”

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Posted 2 years ago

“The worst energy provider they just changed my meter to a prepayment meter, when we had agreed to a payment plan absolutely useless. I need to change provider.”

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Posted 2 years ago

“Horrible customer service especially from customer service agent Martynas. I will be changing energy providers as I am constantly having issues with my meter and cannot get a hold of Scottish power.”

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Posted 2 years ago

“Terrible. Just moved into a rental flat supplied by Scottish Power. Their own system won't recognise the account number they sent me, nor the post code, yet the MPAS Operations query I raised confirmed they are the supplier. Useless chatbot, eventuall managed to get hold on someone via Twitter so they may now have my opening meter reading on their system. I'll be moving away from them ASAP.”

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Posted 2 years ago

“Rubbish customer service,seriously avoid these poor standards,they don't value there customers, up to 3 hours wait on chat,they don't care about your needs”

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Posted 2 years ago

“Just moved house.Been on the phone to them 10 times to sort out pay as you go electric and to try and put it on a monthly account kept sending letters to Mr vacant vacant. Changed our name Now we can't even top it up. Their diabolical company. Can't wait to see the back of them.🤬”

Helpful Report

Posted 2 years ago

“trying to talk to someone is an impossibilty.”

Helpful Report

Posted 2 years ago

“I can not even being to describe the distress this company has caused me as a landlord over the last month. I am the owner and landlord of a property. My property was vacated by the previous tenant on 10th January 2020. I had account number under my name whilst the property was vacant 10th Jan 2020 - 22nd June 2020 until my account was closed on 25th June 2020 and the final bill was paid by myself along with the updated gas and electric readings supplied and then the account closed with details supplied on the new tenant who went into the property on 22nd June 2020 and was then responsible for the payments and who has kindly provided me with proof of her account number. However there seems to have been two mistaken default accounts opened in my name during the period of June 2020 - September 2020 where I was not liable for the bills. I would like to state that at no point did I receive a letter, email, call to my home address or the landlord's address to state that these accounts were set up in my name again an error on your part. They only came to my attention when I checked my credit score which has been damaged significantly dropping from 999 to 483 due to your errors and having spoken to My Credit File they notified me that there is a Court Judgement of £393 in relation to Scottish Power Electric account and Adverse scottish power account reported against my name for Dual fuel account both which are in error all while my tenant has an account and is paying the bills for the property. I can not express the effect that this has had on my mental health and well being. I have had to take time off work for the stress caused and to try and sort this out and it has taken hours and a lot of backwards and forwards emails and calls and I have also seeked advice from Citizens Advice and have consulted a solicitor about damages. During this whole process I did not even know about the account being set up in my name and have not received a call, letter, email or anything to inform me of this, I don't even know how this is legal!! I have sent over 8 emails, tried calling on 10 different occasion amounting to over 10 hours and have opened two complaint references and scheduled in 3 separate calls with the complaints department who I was told would help me but who have never even been in touch even after I have waited 6 hours in total for them to call. It has effected my mental health so badly that I am having to take time off work and I cannot even explain the bad customer service that I have experienced during my time trying to sort an error which was the fault of Scottish Power. I am still trying to get these errors fixed and have been doing so for a month now without any succes and I will be seeking legal advice for the damages caused!”

Helpful Report

Posted 2 years ago

“Scottish Power terrible customer service you just can't speak to anybody they put the phone down on you you cannot speak to them my email them terrible company”

Helpful Report

Posted 2 years ago

“The customer service at Scottish power is appalling. I have been trying to repay my arrears and no one will help. The staff at the company are difficult to understand, rude, unhelpful and don’t want to help. Even though I ring them to try and get on top of my arrears they never communicate with their team and still call me saying I’m in arrears however they are unwilling to help. As soon as I’m up to date with my bills I will change to a different supplier. I’m absolutely disgusted with their stinking attitudes.”

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Posted 2 years ago

“Trustpilot Thanks! Your review counts. You reviewed ScottishPower Add photo David 5 reviews GB Rated 1 out of 5 stars Do NOT use Scottish Power At first we thought our boiler was playing so, as anyone would we called a gas engineer to check who, found that our meter wasn't flowing despite of us being in credit. We rang Scottish Power, the first few calls the call center put the phone down on us. Once we had finally got through to a call handler they blamed US for being in debt and became VERY patronising. We were told to top up, so we put on another £20 as advised. When we rang back we were again told it's our fault(??). After 2 days of ringing Scottish Power a call handler finally came to their senses and found out THEIR systems were not picking up our smart reader an we were assured that we'd have a gas supply by the end of the night....nothing. Day 3 we rang again, it took another day of false promises that our meter would be replaced in the evening. Day 4, a meter engineer finally came out to replace our meter. I am appauld at the handling of such a simple situation. I am currently in the process to claim compensation but how long will that take?”

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Posted 2 years ago

“Absolute rubbish customer services i am in credit but if i want credit back my monthly direct debit goes up by over £150.00 per month shame you can't you minus stars -20 would be great”

Helpful Report

Posted 2 years ago

“Dreadful company and I would not recommend them to anyone. Increased my direct debit despite being in credit by over £700. Tried to contact them but totally impossible. Phone is automatically cut off. Used online chat tool and gave up waiting after 2 hours. Noticed that they actually replied after 16 hours, as if I'm going to wait around for that. Utterly useless company.”

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Posted 2 years ago

“I cant stress enough how awful Scottish Power are, the WOST providers ive ever been with. Been trying to contact someone now for 2 days, been without gas with my 2 small children for 4 days now. Someone said they'd call me back yesterday, had no phone call back and since been trying to contact them to sort the issue out. The advisor didnt help me at all and didnt seem bothered about my issue and didn't want to help. If anyone knows how to switch providers, please let me know! I'm almost in tears about this. I've been trying to top up via the app however the payments dont seem to be transferring to the meter and just keeps saying i owe £12 on my meter. I cant have a hot shower neither put my heating on and i have 2 young kids in the house. Scottish power dont seem to be helping me, their online chat is useless and may aswell be none exsistant.”

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Posted 2 years ago

“Warning keep away from scotish power absolutely a bunch of incompetent amatures,”

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Posted 2 years ago

“same as all the other review they set me a standing order of 90 pound since 3 years, later with no sense they charged me of 325 every month for some kind of debit that doesnt exist!! hours and hours of waiting and they make it difficult to terminate my contract plus now I have to pay a crazy amount of "debit" just to swich to another company”

Helpful Report

Posted 2 years ago

“I have been with Scottish power for years, diabolical service will be switching asap. Impossible to get a human on the phone they have been charging me for a debt I dont have and will not reimburse me would not reccomend this company at all.”

Helpful Report

Posted 2 years ago

“Utterly useless customer service. Do not make use of this company”

Helpful Report

Posted 2 years ago

“Absolutely dreadful company. They are massively overcharging my direct debits. I have a large balance in credit but still want to put my direct debit up and won’t refund balance. I tried calling them and was left on hold for ages only to be played a pre recorded message saying they were too busy to answer and call was cut off. I have emailed them and had no response. I tried their live chat via app. There is no option to ask to speak to someone. Just bot responses. Had to choose every option until I discovered the only way to get a person to respond is to hit the “Refund” option. Was left over 12 hours without a response. When they finally did respond they ended the conversation because I didn’t see the response til over 20 minutes after they sent it. I used live chat again and again waited overnight for a response. I told them I was going into a meeting and not to cut the chat off if I didn’t respond while in the meeting. They said they can only allocate 20 mins response time. They finally agreed to reduce my direct debit a little bit but said they couldn’t refund me the credit as they would need to put the direct debit up further. I asked for the name of their communications director and a postal address so I could make a formal complaint about their appalling communications system. They didn’t provide either they just sent me a link to their website which told me to call the same number they won’t answer on or speak to the live chat which I was already doing. Eventually they raised a complaints reference number and told me that a complaints handler will email me or call (not holding my breath). I checked their app whilst still in live chat and the agreed direct debit reduction had not been applied. I asked when it will be updated and was told not until the complaints handler had been in touch with me as they will have to reassess!!! Unlike other energy suppliers who are applying the credit to the energy account they are refunding the government energy rebates to bank accounts using the direct debit mandate. I’ve worked out this is to stop people cancelling direct debits who cannot get their credit refunded. Absolute arrogance and do not care about their customers. They do not have a fit for purpose complaints system in contravention of UK regs. They really should not be licensed to operate. As soon as I have received the full energy rebate I will be switching suppliers to a company who actually understand that their customers pay their salaries. My advice is - NEVER SIGN UP WITH SCOTTISH POWER. Worst company I’ve ever had to deal with. I will be contacting my MP, Ombudsman and consumer media about this. How older and vulnerable people are expected to deal with this dreadful online only communications system is beyond me.”

Helpful Report

Posted 2 years ago

“Not pragmatic at all, as soon as you submit a meter read there calling you the next day to pay & consistently pestering you, goes to show how much money these people are making for them to have a member of staff to do so, when you need them 2 hour wait time on the phone. AVOID!”

Helpful Report

Posted 2 years ago

Scottish Power is rated 1.1 based on 1,102 reviews