Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,098 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,098 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Three months after joining Scottish Power they more than doubled the variable daily standing charge, and increased the unit cost when my business tarrif stars that this element is fixed. Four different customer service personnel were unable to explain why a fixed tarrif can be varied. Misselling the product big time”

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Posted 7 months ago

“Disgusting company that mistreats its own customers. Has overcharged me an illogical amount and refuses to do anything about it. Has caused so much distress and anxiety in the family, it is ridiculous how they can get away with this. Please avoid Scottish power like the plague. Choose any provider but these clowns”

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Posted 7 months ago

“They are quite an ethical supplier, as I understand. However, having been with them for over 2 years, I installed solar panels and then spent over a year with them of trying to get to pay me for my SEG exports from my panels. The system is useless and does not work and is so complicated to work - just not fit for purpose and you never hear back from them despite their owing me over £100 for my exports. Switched to Octopus and i suggest you do the same. Real shame from a company which I approved of ethically.”

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Posted 7 months ago

“The agents are now in Nigeria I think! They hang up the phon on you. They refuse to listen and sound like they enjoy stressing you out. Refuse to give you the managers names. Refuse to discuss the main issues on the account and are dictating to you. Poor communication with most of the staff I have spoken too in 3 months A disgusting way to behave”

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Posted 7 months ago

“it is terrible the way charged me during the months and after less than 2 years i found myself nearly £4000.00 in debt with them hence having paid about £2,500.00 in this period and they have already screwed my credit score and did put me in a big trouble for my mortgage process. i can not simply trust them anymore and i want to take my complaint to ombudsman.”

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Posted 7 months ago

“Sadly recently having problems with communicating with company. Also feel after being with them for years not considerated a good customer. Def feel as if I should try and find another supplier”

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Posted 7 months ago

“Really poor customer service. It took a while to change over to a smart meter after a number of calls. I asked to be set up as a credit account and was told it would be done only to find that wasn’t the case. I used the property as a safe house and the poor people living within the house had no power. My first call took ages to get through and the lady answering the call couldn’t do anything. I decided to call back and found the next handler very helpful who took a payment over the phone. Power was restored and after I complained the reason for the meter not being set up as a credit account was because of a debt and I needed to pay nearly £500. Obviously I complained and after their investigation there wasn’t a debt and someone made a mistake. It account has been sorted now. It only took weeks. The final handler was helpful and called me back after a week to check up and apologise. I spent a few hours making calls and they offered me an apology only. Stay away from Scottish power.”

Helpful Report

Posted 7 months ago

“Moved into a property previously supplied by Scottish Power in February. They sent us rediculous final bills based on estmates due to the meter being faulty. With more digging Scottish Power knew about the faulty meter 8 months ago but did nothing to resolve it. All utility companies have opening hours that don't support their customers. They all only open between 9 and 5 Monday to Friday when most people are at work.”

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Posted 7 months ago

“Beyond disgusting—I’ve literally just moved in to a previously supplied by Scottish Power house and the ‘adviser’ was beyond rude — when did you get your keys — I told him three times— I owe absolutely no money as the boiler wasn’t working when I moved in but he said ‘ you’ll have the bailiffs pounding on your door’!!! I moved in on 2nd April and changed suppliers immediately I saw the name Scottish Power as I had problems with them before — they are an absolute nightmare—avoid at all costs ❗️”

Helpful Report

Posted 8 months ago

“Dreadful in every way. Issues with their smart meter but no engineer appointments available. Awful customer service.”

Helpful Report

Posted 8 months ago

“Worst mistake I ever made moving to Scottish Power”

Helpful Report

Posted 8 months ago

“I've asked for a energy monitor for years and got no were, I find that scottish power are very ignorant”

Helpful Report

Posted 8 months ago

“I moved home in December and changed supplier to Ovo. I got my final bill from Scottish power on the 18th January 2024 saying I was £197.78 in credit and that they would refund me within 14 days. After several phone calls and web chats, it is now the 27th March & I have been told my refund was rejected and so they have raised it again. If I have not heard within two weeks then I am to call back again. How can they reject a refund on a closed account. They owe me money and are refusing to give it back! Happy and quick to take money off people but trying to get it back is like getting blood out of a stone! Disgusting company and I will never go with them again!”

Helpful Report

Posted 8 months ago

“I was using Scottish power previously in an old property 1-2 years previous and had lots of issues, I was forced into having a prepayment meter as my direct debit was slightly in debt when I got the prepayment meter it was using atleast £20 a day on electric (1 bedroom apartment) when I moved from the property I had a refund of £800 back, I struggled for over a year to pay my gas and electric and went without at times as I couldn’t afford it but they owed me £800? Yesterday I had a call from ‘provider’ asking would I like a smart meter through Scottish power, I explained to them I’m no longer a customer of them, they said I should speak with them to make sure my account has been closed, they transferred me through, I have to say the first man I spoke to was very helpful in telling me my accounts were closed and he was unsure why I was receiving these calls he asked would I like a quote for switching back to them, I was curious as to there prices for energy so I agreed, he put me through to another man, he went through the quotes with me and compared to my current tariff, I have to agree the deal was much better than I currently use through my current provider, but. I explained I had previous issues with Scottish power, he went on to say there system has changed within the 12 months I hadn’t been with them? I then explained the refund I had whilst I struggled to pay for energy he then said that’s a good thing you got all the money back we didn’t have to do that 🤷🏼‍♀️ I then said could I have time to think about this quote and look at my current supplier he said no I could not I had to decide then, I explained I can’t be rushed into a financial decision as this was a fixed tariff as I’m not in a position to do so, he said that I was stupid for not wanting to save money? I said could I call back later in the day he then continued to say no I had to make a decision right now, I said I could not do so, he then said In a very aggressive tone you’ll now have to do this whole thing again and slammed the phone down on me? I assume that the sales team get commission on there sales but as a young woman I feel I don’t want to be pushed into a decision. Although I’d of considered changing back to Scottish power I think I made the right decision by not agreeing to the quote as there customer service are disrespectful and rude.”

Helpful Report

Posted 8 months ago

“Fraudsters is the best word for them. Poor customer service and charging elderly ridiculous amounts of money”

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Posted 8 months ago

“If I could give minus star I would. Their charges to me were completely disproportionate to what we use. I was paying £1,500/month approx. 2 persons in a modest 4 bed home, only had heating on morn and eve for short period and minimal use hot water. Harassed us to get smart meter which we declined so feeling is, they charged us at this highest rate but told me I was on the cheapest and flexi cancer care tariff. All customer service is on X or AI.”

Helpful Report

Posted 8 months ago

“Over £700 in credit and they refused to drop my monthly payment. A dreadful woman in the complaints department who when I asked after being so frustrated on many occasions because this woman talks over me all the time- told me she was the highest person in the department. What a shame for the rest of them if she is the person training them. However, it does go a long way towards understanding the appalling service, customer service or any thought other than they/she is right and you the customer are devoid of brains. My complaint has been going on for several months, the whole reason behind this is because their smart meter doesn't work and they accused me of tampering with the meter!! I requested they send an engineer, it took a year, and he told me they thought I was tampering with the gas and electric meters. The woman on the phone was rather bewildered today when I said to her I was getting the ombudsman involved, It seems I have nothing to complain about. Perhaps I am a little slower at the moment as I am recently bereaved, but I do not want to be treated in the way you think is absolutely fine..... as it isn't fine at all And now I'm told there might be an exit fee, yet there isn't one on the tariff I am on. In the past when meter readings were put in the balance changed within seconds, now it seems this is a thing of the past........Even Mrs talk over me constantly couldn't see any change. I want all my money back, I want a reduced rate and I would like it quickly. I also want a call from someone else, not the woman in complaints who tells me I've been with S.P for years and never had a problem. Well I have a problem it's you Ms. C Can you please get someone to call me back that isn't rude, three times I have had to end conversations with this person as she refuses to listen or do anything to help. I can't wait to leave you and speak to people who actually care. I have actually spent over 4 hours on the phone in total to try and sort this out!”

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Posted 8 months ago

“Just moved to a new property where scottish power are supplying gas or should I say ment to be, spent 4 hours driving around shops to find a new gas card as meter has debt from previous Tennant only to find out the code they gave was void. Spoke to customer service and gave another void code. An engineer was booked in that night which no show, I ring up again to be told we will definitely get a engineer out to you within 4 hour so took them 4 hours of work as no gas in house still and actually thought this time they were gunna show! How wrong I was, yet again 4 hours went past and no show of an engineer again. At this point losing a days wage and causing my ptsd to play up I've given up, do not go anywhere near this mafia company. They need boycotting and money taken away”

Helpful Report

Posted 9 months ago

“Avoid this company at all cost will take money at will no help with nothing but making kieth Anderson a share holders even richer. Why is this company not being investigated a stopped”

Helpful Report

Posted 9 months ago

“I've been with Scottish power for a number of years and was given a smart meter soon after they were first available. All went well with them, other than the guy who installed them didn't know any thumping about how they worked and had no ad ice for me about using them. However all was good till August last year, when the gas smart meter became unresponsive, and refused to communicate with, either Scottish Power, or my unit in the kitchen. I reported this and was told an engineer would be in touch within three months. It's now March 2024 and I still have heard nothing. Plus I have no idea how much gas I'm using. I pay an estimated monthly amount, based on previous usage. I have spoken to head office in Glasgow, who told me I would hear spring 2024. I await action with interest.”

Helpful Report

Posted 9 months ago

Scottish Power is rated 1.1 based on 1,098 reviews