Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,120 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,120 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful. Had bailiffs break my door down while I was on bed last year over previous owner's debt. I had contacted them over 30 times by email and even more times by phone to try to sign on with them. Have just discovered now, 10 months after it was sorted out (I got a small goodwill payment as they admitted culpability) that they have again been charging me for a meter that they are aware has been defunct for years. I had to go to the EHU before. Dreading this nightmare happening again”

Helpful Report

Posted 4 years ago

“worstcompany ever”

Helpful Report

Posted 4 years ago

“Scottish Power are without doubt the most incompetent and useless company I’ve ever had the misfortune to deal with. I have had months of unproductive communications with them over numerous errors they have made. This includes account errors and sending me account information of other customers. I still have no resolution, customer service makes it impossible to either speak to anyone who knows what’s going on or can actually assist beyond saying “sorry”. Also, having sought to switch they have raised a totally incorrect objection with my chosen provider causing ongoing frustration. I’m not somebody who normally writes reviews but please heed the warning, I’m not making this up.... “ don’t touch them because they really are useless” R”

Helpful Report

Posted 4 years ago

“Incorrect meter, for 4 years, still has not been changed abs being charged over £2000 because of their mistake.”

Helpful Report

Posted 4 years ago

“real thieves of your money !!!!!! frauders stay away!”

Helpful Report

Posted 4 years ago

“Scottish Power are the worst company I have dealt with. I had to join them in October because my previous supplier Tonik went into Admin. It has taken them 3 months to acknowledge I has a £97 Credit balance with Tonik which Scottish Power promised to honour. When I was forced to join Scottish Power they instantly put me on a very expensive Tariff which I could not change. Absolutely disgusting customer service. I have lost count of the number of times I have contacted them trying to sort ouit my Final Bill. I decided to leave Scottish power after a month & gratefully now with a new Supplier who are so much better”

Helpful Report

Posted 4 years ago

“Scottish Power is the worst energy supplier I have ever had. Their customer service is shocking. In the year that I was with them they messed up my smart meter installation and I was told I was £2k in debit, they then put this right after the most frustrating experience of trying to talk to someone who could help me. They then stopped billing me for electricity and were telling me I was £700 in credit, even though I was submitting monthly readings. Once again this resulted in endless call waiting. I challenged my final bill and found it almost impossible to get a sensible response. I have never left a negative review before for any organisation or service, but they are absolutely incompetent and the customer experience has been the worst I have ever had the misfortune to experience. I feel sorry for the staff, it must be soul destroying to work for an organisation that is so inept.”

Helpful Report

Posted 4 years ago

“I have been waiting for 4 hours for ring back when you rang back I was waiting over 1 between 18:45 to 19: 45 I then put the phone down this is terrible customer service.”

Helpful Report

Posted 4 years ago

“I was transferred to Scottish Power from Tonik by regulator but they transposed my night reading with my day reading on my economy 7. I am transferring from Scottish Power to Octopus so important to get the final readings correct. Eventually getting through to a living person I explained, or tried to, my predicament and gave final readings that I had given Octopus but was told I would have to go and get another set of readings which would have been useless, I asked to speak to someone else but no one available. I just hope that when I get the final bill it will be correct as I have a large amount of money owing.”

Helpful Report

Posted 4 years ago

“Very rude and poor customer service, stay clear! Please guys don't this company..they cost you lot and cheating customer”

Helpful Report

Posted 4 years ago

“Very rude and poor customer service, stay clear!”

Helpful Report

Posted 4 years ago

“- 5 Stars for Unethical Behaviour, Moved away from these guys 2 years ago because their systems are useless and they're v. expensive. We found ourselves at their mercy again, through no fault of our own, following Tonik energy going out of business. We were automatically transferred to their most expensive tariff following a bulk migration of customers. They will not honour the previous tariff agreement we had with Tonik, will not backdate for the last 3 months and are charging us 163% more per month. Will be switching as soon as possible. Never thought I'd be back using them after we left the first bloody time! P.S. Don't bother calling, better to do online messaging, will save you so much faffing around.”

Helpful Report

Posted 4 years ago

“Disastrous customer service being on hold for hours at a time. Not only this, the billing structure is disjointed from reality and can't follow thier own maths! This company has some serious operations management issues and really need to analyse how thier resources are being used if they can't answer phones on time or bill correctly. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Dreadful company. Moved house in 2018. SP already supplied to the house so thought I’d stay. Massive mistake! I set up direct debits with them and every month no money is taken from my account. I’ve had to call every single month for nearly three years to tell them the direct debits aren’t in place properly and I’m sick of explaining and wasting my time phoning them. They say I’m in debt by £800. I was only ever in credit with my previous supplier. I can’t afford to pay this outrageous sum outright so am stuck with SP. Totally fed up, they should not be allowed to trade.”

Helpful Report

Posted 4 years ago

“I moved to Scottish Power from Octopus with the lure of a lower ( Slightly )energy bill, what a mistake. Poor service and when you do get through it is as if the person who you are speaking with is from a different firm. Less than a month later I am going back to Octopus and even though I am required to pay Scottish Power an exit charge I feel it is worth it, both for my time and sanity.”

Helpful Report

Posted 4 years ago

“Telephone Enquiries to Scottish Power can take Hours to get through!, and when you do, dont expect your records on file to be correct! and best of all if you have a Prepayment Meter and anything goes wrong with it, whereby it has to be changed, "BEWARE": As if you have Credit on the Meter, dont believe Scottish Power when they tell you the Credit will be transferred. Because if you have not kept EVERY RECEIPT FROM THE SHOP OUTLETS THAT SELL ELECTRICITY, YOU CAN NOT PROVE THAT YOU HAVE PUT CREDIT ON YOUR KEY METER, Even though the Meter Registers the Amount of Money. How do I know this? because my friend and myself are both Pensioners, Aged 72 and 68 and we both fought very hard for our Credit money to be returned respectively, £190 and £164, but to no avail. We both gave up, as we were so mentally tired and distraught. You would ask yourself how could this happen in 2020, this day and age, or they're old people and its a mistake. Well, Pensioners don't make mistakes when it comes to paying bills and trying desperately to keep warm in wintertime. Please take heed and try another electricity company.”

Helpful Report

Posted 4 years ago

“Avoid: Moved to SP as Tonik Energy stopped trading on 9 Oct 2020. Its now 20 January 2021 and still no statement/payment from SP. Energy costs in this case are not disclosed on the SP website - no wonder as they are high. Now moved on to another supplier but this took month longer than necessary.”

Helpful Report

Posted 4 years ago

“I was happy with my standard meter but they kept chasing me to switch to smart meter. And now I am having issues even to read manually since the screen for gas meter is off and even pressing buttons do not show any readings. On top of customer service is rude and do not understand why I am frustrated. The company just keep charging using estimate reading and raising the direct debit. So easy to put everything on COVID lockdown ... pathetic. I run my own business and still offering full service to customers.”

Helpful Report

Posted 4 years ago

“Incorrect billing. I didn’t choose them I was moved to them by the regulator as my suppliers LOGIK ceased trading. I wasn’t happy due to previous experience, YES they are still Terrible.”

Helpful Report

Posted 4 years ago

“I have been trying to contact Scottish Power by phone for 7 days now. The answerphone says there is a long delay so suggests registering for a call back which I have done 4 times now. The first 3 times the callback rings 3 times only so if you don't reach your phone in time it cuts off and you lose the place. The 4th time I did answer in time but then had a lot of misjointed messages from recorded voices and then silence for 4 minutes even though the call was still connected, there was nobody there calling me back. Utterly pathetic and hopeless. My complaint is that since having a "Smart meter" fitted in early 2020 my electricity consumption (KWH) has increased by more than 10 times the 2019 kwh total. Total ripoff.”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,120 reviews