Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,121 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,121 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“William Patterson on your 0800 0270072 number BRILLIANT he was so helpful to us we are oaps and I didn't want online payments every quarter . He has emediatly put it to quarterly paper bill which we wanted, and that was our choice of payment , this way we got our choice and Scottish power got the business too. I see poor reviews on Scottish power as online options are not suitable to individuals. I say get on the 0800 number above and you will get the option to change to paper billing. I found William Patterson kind courteous and very professional. Thank you Scottish power for a straight forward phone call and I our deal we wanted. Happy xmas to everyone. Barbara & Paul Haycock”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would! AVOID Keep taking money from my account and applied for 3 separate DD in one month putting me overdrawn twice and when I called they couldn't explain why and said i had to call back another time as they had no idea and couldn't see anything on their system. (This has happened a second time since) They will rip you off and never tell you when your energy prices are going up”

Helpful Report

Posted 6 years ago

“I don't even have words for this company,they are rude and useless. I topped up €280 in 10-12 days for my electricity,one of the advisor said that will send a engineer to my house ,of course she didn't. I did complaints after complaints and nothing happened. IS RIDICULOUS. They don't help you at all. I never saw in my life a company like this, they don't care about customers at all,. Useless useless useless!!!!!!!!!!!!!!!!! One of the advisors even shout at me and she said that I confuse her ,I was shocked! Never go with them!!!Never!!!”

Helpful Report

Posted 6 years ago

“The worst energy company I have ever been with. They left me on hold for an hour an hour!!! And they rang me! Disgusting customer service rude staff. They keep taking money out of my account with no explanation other than that’s the bill. I do not spend £120 a month in a small house. Avoid these like the plague they rip people off and do not care. I get told done thing by one customer service advisor and sometimes else by another. This company has caused me so much stress and upset it’s unbelievable.”

Helpful Report

Posted 6 years ago

“This company is the most inept unprofessional company I have ever used. Customer service is appalling and they NEVER contact you to discuss your complaint. I am still waiting for a refund for the past 2 years of incorrect charges . I am at the end of my tether with them and don’t know what else I can do. When I do finally get hold of someone they say they can’t help me and just tell me someone will call me back and they don’t have a care in the world. An absolute disgrace!”

Helpful Report

Posted 6 years ago

“Poor service, can't get in touch, staff can't give any timescales (not even within a few weeks!). The company doesn't seem to care about poor reviews and shows no inclination in trying to make sure their customers are happy. If you communicate with their web portal it takes ages and it seems as if they're dealing with many people at once. Poor administration and general inability to do the most basic of tasks.”

Helpful Report

Posted 6 years ago

“I am literally at the end of my tether with this inept company, their complaints department and their customer services. They keep taking incorrect payments from my bank account and taking it twice leaving me overdrawn in my bank, we have a 40 minute drive to be able to access a bank to put cash in to clear my funds. I have a terminally ill parent and I don’t have the time or emotional energy for the constant battle to try and pay my bill, let alone the 40 minutes your on the phone to them each time. I’m disgusted at their service, they can tell how distressed I’m getting and they’re doing nothing to help me”

Helpful Report

Posted 6 years ago

“Absolutely appalling company. They messed up right from the beginning when I switched to them and they entered my meter readings incorrect which took two months to sort out! Then fast forward 8 months to moving house and having to stay with them as we were still within the contract period, once we’d moved I realised the switch over to new property was taking a while so phoned them to find out what was going on, they had cancelled my new account and seemed to have no record as to why. Ok, that’s fine, I told them, we’ll just pay the current supplier (eon) while we switch to a new supplier instead. Scottish power advised me on several occasions that they had never supplied my new property and that I would not be billed by them. Fast forward 6 months to November and after having had no contact from them and assuming all was well, they send me a bill for the period after I moved into my new house, the one they themselves told me they had never supplied! This is a seemingly never ending saga and I have now raised an official complaint for the second time (the first was never responded to) Do not switch to this company, they are by far the most incompetent and difficult company I have ever had the misfortune to deal with, I wish I’d never heard of them. They never answer the phone or respond to messages and emails, they seem to be absolutely clueless and departments don’t communicate. I wish I’d never heard of them, when all of this is finally over I will never use them again”

Helpful Report

Posted 6 years ago

“Quite the worst Company I have ever had dealings with. Dreadful inefficient customer service! I would not give them 1 star if there was an option. My smart meter tells me that I am in credit in both my gas and electricy account yet they are still demanding I pay them £600 and I cannot get SP to give me an explation! I have tried phoning them on many occasions (probably wasting 5/6 hours of my time) but just left on the line with zero progress concerning my enquiry. I have an ongoing complaint but SP are doing nothing to resolve the matter. If I owe them money I will pay them but surely i am entitled to an explation!”

Helpful Report

Posted 6 years ago

“Incorrect billing. Rude staff. Incompetent CEO. GDPR breaches. The worse company you could possibly deal with by far!”

Helpful Report

Posted 6 years ago

“I recently tried to change my tariff as £68 a month for a studio apartment is ludicrous. I had a lengthy phone conversation with SP to find a cheaper alternative only to find on my bank statement the following month they had withdrawn £77! I had another lengthy call where they claimed not to be able to find any record of me switching to a cheaper tariff. Complete and utter rip off. You can barely understand the people in their call centre for the mumbling and speed with which they talk and none of them sound as though they want to be there. Quite frankly who can blame them. I've cancelled my Standing Order...take me to court! The only thing criminal here is your service.”

Helpful Report

Posted 6 years ago

“The worst company ever... Do not go near these guys!. Outrageous bills that don't make sense (they call it a system error). Energy bills are enough as it is... And they want to push you for more! Scandalous, unlawful and fraudulent... And they get away with it! Not even Scottish.. They are Spanish!... Even the name is a lie! As well as their billing!3”

Helpful Report

Posted 6 years ago

“The worst company I have had the misfortune to deal with in any sector and in any respect. They are absolutely atrocious in customer service, complaint handling and every other aspect of their business. A truly shambolic and embarrassing company.”

Helpful Report

Posted 6 years ago

“Never ever go with thew company - useless - been trying to leave for 4 months - blocked our transfer cos they said we had a debt on the account - turns out they hadn't updated their records and the debt was actually a £96 credit ! Seems the finance department can't tell the difference between '+' and '-' As for customer service - this phrase clearly doesn't exist in Scottish Power. Been trying to move for 4 months now. Sick of this useless company.”

Helpful Report

Posted 6 years ago

“For starters when I moved into my new house they managed to create two accounts and charge me twice for gas and electric which took 12 months to resolve. I've just called for an engineer to repair my heating and it's a week before anyone will come. Trouble is we just went through this with my boiler so I know to expect the visit to be cancelled and the date pushed back further with more cold house waiting time for endless sets of spare parts to be ordered and fitted until they finally diagnose the real fault.”

Helpful Report

Posted 6 years ago

“I recently moved into a property and noticed my gas card metre is stating call help, so i called scottish power around 6.20pm today and the lady was very pleasant and reasured me that someone is coming out to fix the metre within 4 hours and they will text me 30 minutes before arriving, it is now 11pm and still nothing and i cant call them as customer service closes at 10pm so i have just waited up for nothing and have to wake up at 4am for work, frustrating when they say someone is coming out when they dont not off to a great start here, watch theyll probably end up turning up tomorrow when at work, scottish power i need my gas on asap its getting cold and im only small so i feel the cold easily. Thanks Regards Emma”

Helpful Report

Posted 6 years ago

“Received a call as my current supply was coming to an end. He first mentioned a competition I had entered and went on to talk about my energy supply. We spoke for a while and came to a deal which was very reasonable. I was asked to send a meter reading once when I joined. Never received a reminder after that. Never received a notification that my bill was ready to review online. 5 months in, I receive an email to say they have reviewed my account and my bill will be raised my £11.65. Baring in mind my account was in debit less than what would be due on my next bill. Not impressed!”

Helpful Report

Posted 6 years ago

“Absolutely shambolic company. Departments are incapable of communicating to each other meaning that you are told something different on the phone versus email or letter. They instructed a debt collection agency against me in spite of my telling them many times by phone and by email that I hadn't even bought the property for the period they were trying to claim from me for. People on the phone/email accepted what I was saying but the message evidently never got through to the collections department. Most incompetent utility company I've ever had the misfortune to deal with.”

Helpful Report

Posted 6 years ago

“My smart meter was faulty and giving readings varying by 1000kwh on a daily basis. After a number of phone calls, email and complains they have agreed to replace it but I kept getting incorrect bills. Also they replaced for old type meter. 5 months later the issue was still ongoing, so I made a complaint to CEO which was passed on to Directors Complaints department. I subsequently got contacted by one of them who was more incompetent than normal customer services. He was supposed to look into this and come back to. 8 weeks later no response to emails, etc. I will be moving to another supplier, as don't have any more time to waste.”

Helpful Report

Posted 6 years ago

“I gave one star only because give none was not an option. They are without exception the worst company I have ever delt with. They had the wrong address the wrong meter reference number and the wrong amount on my bill. I have been in communication with them for over a year now on this matter and in this time they have done nothing. And today I had one of their call centre staff hang up on me. She said that she was going to workout my billing and asked me to wait I waited for about five minutes then the line went dead I called back and after forty minutes managed to talk to a call staff member called James I told him that I had been speaking to a lady called Karen who said that she had been working out my bill, he left to go and speak with her, when he returned he never mentioned anything that Karen had done so in my book she had done nothing and had hung up on me James started to ask me about my bill then started to talk over me and not allow me to put my point across and then started to give me wrong information, he came across as rude and condescending, by this time I could feel myself getting angry so I decided to end the conversation. I now feel that I will not get my billing issue delt with and I have never been treated so badly by any company in my life.”

Helpful Report

Posted 6 years ago

Scottish Power is rated 1.1 based on 1,121 reviews