Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,112 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set of crooks not to be trusted”

Helpful Report

Posted 2 years ago

“Evil scammers. NEVER USE. Forcing me to pay £500 even though I had paid all my bills on time!”

Helpful Report

Posted 2 years ago

“My business electricity been cut off by Scottish power and told me igot estimate bill nearly 4000. And they told me when i pay they gonna come and open back in 48 hours Nearly 2 week no one come put my power back on. Im try contact with them and they keep giving me 14 different phone numbers And same thinks every day im try contact with them you have contact with SMERECONNECTIONNS team by eamil idid email them 2 days no one reply my email after 4 days i received other bill saying Igot other estimate bill is 1.800. And how igot other estimate bill my business closed for 2 week itry contact with them again today and iwant 55 minute to answer costumer service and phone is just cut off”

Helpful Report

Posted 2 years ago

“Where to start scottish power are a joke been trying since last year to get mistakes retifide ombusman involved they set out what scottish power had to do but they still havent done it all emailed ombusman again today .waited for two days before i got a reply from the chat today i replied still waiting for reply back cant get them on the phone they dont reply to emails . Rude customer service who are not even in the country they sendiing threatning letters despite saying the wouldnt do this trying to sort out their mess. Very angry now never known such a terriable company avoid avoid avoid if i could give minus 10stars i would”

Helpful Report

Posted 2 years ago

“They don’t answer the phone or they hang up. You can use the chat service you end up with a robot. They offer no negotiation on direct debits even when you are not using no where near the amount they say you have to pay. Absolutely horrific company!”

Helpful Report

Posted 2 years ago

“If I could put no stars I would useless company don't turn up when they say don't pick up phones and when they do the put the phone down on you”

Helpful Report

Posted 2 years ago

“Extremely difficult to contact and totally lacking in empathy or compassion”

Helpful Report

Posted 2 years ago

“The worst customer service I have been the unfortunate recipient of. They are useless.”

Helpful Report

Posted 2 years ago

“You have to give one star. They are absolutely terrible. I switched to Octopus and they will not take a final reading. Their wait times are over an hour and they actually send you an email if you try and use that way saying they just won’t reply. Honestly, do not use them, they are so bad I cannot believe they are in business.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“We've been with Scottish Power since we moved into the house 7 years ago. But, now customer service is absolutely awful. They advise you to use webchat, who in turn tell you to ring Scottish Power on 03452700700 which is a completely different number to the one that is on the bills. You try and ring them and the office is closed, even though they state Saturdays are open 8.30 - 1 p.m. All you get is a recorded message stating they are dealing with a large number of calls and the waiting time is in excess of 30 mins. then they state that the office is closed. I've sent emails explaining things, but never get replies. Not sure what they want there customers to do if they won't talk to them. If we didn't pay our bills they would be on to us straight away.”

Helpful Report

Posted 2 years ago

“The worst company I have ever delt with customer service appalling infact non existence, and this is ongoing long before pandemic. I have a fixed rate till next year and I have just been informed my direct debit has doubled . You have little or no chance of speaking to a human being as I have been trying for the past week nothing more than stealth theft”

Helpful Report

Posted 2 years ago

“They changed mine to pay as you go and I've been trying to tell them that I have Huntington's disease and I can't reach my meter at the very top of the cupboard and type in 20 different numbers and she just basically said that if I don't do that then I won't be able to top up I was mad and asked if I could get a key because that would be easier but she said no, I'm mad”

Helpful Report

Posted 2 years ago

“Same as every other review. Spent over 85 hours on the phone. Broken promises of returning calls over 50 Times. Each time the issue gets worse as no one will own the mess they caused. Now with ombudsman Worst days work I did going to this criminal company”

Helpful Report

Posted 2 years ago

“Honestly, not even worth a 1 star. Worst of all time. They put you on hold for over 3 hours then hang up to say they are too busy so can’t answer. If you’re lucky for someone to answer, they just transfer you to someone else. If you finally manage to get them to send an engineer over, the engineer doesn’t show up. And they blatantly don’t care because when you call the next day, someone new picks up and they seem to not even care. They just repeat the cycle. Even when you say it’s an emergency and that there’s no power in Your house for 3 days and you’ve been trying to get help for the last 3 days. THE WORST OF ALL TIME!!!!”

Helpful Report

Posted 2 years ago

“Scottish Power are a disgrace. We got behind in our payments, we called the Customer service department to change the tariff so as to pay off the debt. Even though we were told it was changed, days after they ignored this and put us on a pay as you go scheme, then they told us the direct debit was refused by the bank as our bank account was closed. Of course we called the bank and they said Scottish Power hadn't even applied for a direct debit. Even with all this information then refused to put us back onto the tariff. I have spent over 10 days sometimes 3 times a day trying to talk to them. They always say it is my fault even though we made the arrangement before the changed us over. They will not let us speak to anyone [manager]. As that is not their policy. They gave me different phone numbers that don't exist. They transferred me to departments to talk to people and I was cut off after 40 minutes. It is an absolute disgrace. As soon as we pay up we will leave I recommend that everyone does this. Don't go with Scottish Power.”

Helpful Report

Posted 2 years ago

“I can honestly say Scottish Power provide the worst customer service I have ever received; I’m honestly serious. You have no choice but to call their hotline; and you will wait at least 30-45 mins on a good day. I usually am kept waiting between 1.5-2 hours. I am often cut off by their phone line before talking to anyone. Their chat function is laughable and again you will be kept waiting for an age before you can speak to a person rather than their bot. I was discouraged from raising a complaint about a legitimate failing on their end. Their reps gave me wildly varying information and they are making it incredibly difficult for me to move from a prepayment to a direct debit meter. Their app is faulty very frequently which has led to payments not going through so my energy cuts off regularly. I have a young family and have been brought to tears which how badly I have been treated in an age where energy prices are rising exponentially. I would urge any prospective customer of Scottish Power PLEASE to reconsider and use a different energy provider, they are honestly appalling.”

Helpful Report

Posted 2 years ago

“Hello guys please don't be a customer of Scottish power they don't listen to you if you have a problem and you call them because you think they will sort it out for you it's gonna be like this they are gonna be like we cannot do anything to solve this problem for you or I am gonna transfer the call because I am confused on what to do or like during the call they are just gonna cut the call on your face without calling you back that's a shame and also I called them once and the staff wasn't even listening to me I tried to explain him the problem that I have with mu account but he was like I am really annoyed by you this was really rude.”

Helpful Report

Posted 2 years ago

“They owe me money after closing my account. Still waiting 5 years later…”

Helpful Report

Posted 2 years ago

“Poor service don’t answer calls even after waiting for 40-45 minutes in queue.. Pathetic 👎👎👎”

Helpful Report

Posted 2 years ago

Scottish Power is rated 1.1 based on 1,112 reviews