Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,121 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,121 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep away from scottishpower. One of the worst company in Uk. Never again”

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Posted 5 years ago

“avoid avoid avoid the most disgusting and awful company the customer service is rude and unprofessional, this company is not honest at all. i have been overcharged for last few months and the scottish powre has never take the meter reading from me so they just been overcharged for no reason. as i was talking to customer service who name himself (Brian) and asked him to connect me to the manager then the same person started to talk as manager. do not take any contract or deal with this company (scottish power).”

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Posted 5 years ago

“Truly awful and very upsetting. I first had issues with SP a few months ago when I suddenly went into my overdraft on my current account. When I checked this was because SP had suddenly changed my DD from about £65 to £444 and had taken 2 payments so I was £888 down. I called them and sorted this although it took me 7 calls where each person gave me different response. Readings were given and my DD went back to normal. Then in August they suddenly took £308 and in September £338. Once agin I called and this was sorted. I was put on a fixed rate until 2021 at £66 pm. Now I check my online account. My September bill was estimated at £230 so after I laid my £66 the account shows I am in debit by £163.99. How can this be when I am on a fixed rate? So when I hit the Direct Debit tab in the online account is says my recommended monthly DD should be £381.... for a 3 bed semi with only myself and my daughter?? Rant over. I’m in the process of switching”

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Posted 5 years ago

“AVOID AVOID AVOID AVOID AVOID Unfortunately not able to give minus stars. Without doubt the worst company I have ever dealt with. Have sent me 15 bills in the past 6 weeks all showing different amounts. Made several phone calls to them to find out how much I actually owe. None of their staff were able to help and was told that they're putting a hold on my account so that they can investigate. One week later a get a letter from debt collectors.”

Helpful Report

Posted 5 years ago

“I switched my energy away from a Scottish Power to Moneyplus Energy due to the savings and better service. Scottish Power continued to take payments from me and even took two payments in 1 month. When they finally cancelled my account they didn’t send my refund for around 1 month. Terrible service and one agent put the phone down on me because I didn’t know my meter number!”

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Posted 5 years ago

“Great company ,great communication I will go nowhere else”

Helpful Report

Posted 5 years ago

“After changing my meters to pay as you go and sorting it all out..... 2 yrs later i apparently owe £407 so tried to take it out of my electric meter at £12 a week. I told them I live in a vulnerable household and I have no idea how this could happen especially when I pay as I use it. They don't care that just want the money. I was incredibly distressed on the phone and told him so..... it made no difference. YOU ARE NOT ALLOWED TO CAUSE DISRESS TO VULNERABLE PEOPLE!!!!!!!!!!!”

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Posted 5 years ago

“they ganged my customer after supplying me with false information, and personally I am leaving them A.S.A.P they at time switching, not only got my meter serial numbers wrong, which I had 3 months arguement to get it sorted, they told me I would get smart meter within 6 months, year later still not got it. personally as one of the big 6 I WOULD NOT BE RECOMMENDING THEM TO ANYBODY. IF I DID, IT WOULD BE STAY AWAY FROM THEM AS EVEN THEIR SITE IS SLOW”

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Posted 5 years ago

“I don't owe you money. Stop clogging my mailbox Scottish Power! ARGH!”

Helpful Report

Posted 5 years ago

“Really atrocious website - takes about 100 attempts to submit a meter reading every time, whatever browser you use. Makes me ANGRY :-(”

Helpful Report

Posted 5 years ago

“Took out boiler repair insurance, they pass on to domestic and general . Who pass onto second rate engineers , who put secondhand parts in your boiler . DO NOT TAKE OUT . SIX VISITS to resolve there error . 😡😡😡”

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Posted 5 years ago

“Do not ever go with this so called company !!!!!! Unless you want unlimited stress and Hassel you choose!”

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Posted 5 years ago

“My god never dealt with a company like this before. Constant emails and letters wanting Meter readings that we have given a week beforehand, even had meter reading man round too. Been in flat 3 months and have supplied readings and paid bills on time. How much more communication does they want. Every 7 days they’re in contact and it drives us mad”

Helpful Report

Posted 5 years ago

“They promised to provide meter readings to my old supplier when I joined Scottish Power but they still haven't done so. Even though they lie to me saying they have provided them. Contacted my old supplier today and they still haven't got the readings from Scottish Power. There customer service is non existent. You start a chat and it takes hours if not days before it starts or even finished. So frustrating wish I had read the reviews before I joined them it would have saved me a lot if frustrating and stress and anger”

Helpful Report

Posted 5 years ago

“Even 1* is too high! Absolute joke of a company! I raised a complaint at the start of July and am still awaiting a phone call back (now October) even though i have chased this so many times! All i wanted to do was switch away, and they have made it the most difficult thing. They need to learn a thing or two from other companies as they make this so easy! AVOID SCOTTISH POWER AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Scottish Power is by far the worst company I've ever encountered, ever! The amount of stress and anger you'll get from dealing with them is just surreal. My case is long (like the ones below my review) and boring. Two months of struggle: calling, mailing, meter reading and still in progress. I just can't wait to sort everything out (not going to pay imaginary bills) and move the f*** away from them. DON'T EVER EVEN CONSIDER THEM AS YOUR ENERGY SUPPLIER, JUST DON'T. Choose any other company but please don't even consider them. You'll save yourself a lot of time, money and most of all your mental health.”

Helpful Report

Posted 5 years ago

“I do not understand how this Company thinks it can get away with such poor customer service. I have been trying to pay my dual energy bill for nearly 18 months. Each month I have made sure the funds were in my account. Each month they failed to take the money. Each month I got a nasty letter telling me that the DD has failed. Each month I called them to enquire what was going on. I went in to my bank to check, I even set up a standing order which SP told me to cancel. I've made a direct payment. I asked them to check everything, including, twice, reading out my bank account number, which they said was correct. I finally got through to someone who knew what they were talking about, who revealed that they had keyed in the WRONG BANK ACCOUNT NUMBERS!!! I asked 3 times to put a complaint through, which was not done. On the final occasion, after asking them for a copy of their complaints policy, the person said the company did not have one, and they also had no complaints department! Each time I have called them, after being on the phone for ages, it feels to me as if they apologise, and then proceed to fob me off with just setting up a new direct debit, on a new tariff, which always changes, and I tell them that they have not resolved the problem so it will fail again. And it does! What a surprise. So I end up finally complaining to their 'Resolve' service, who offer me a paltry £20, an insult, and even though I refuse to close the case until the DD has actually worked, they close the case anyway. Sure enough, the new DD still doesn't work, I complain again, the case is closed again. The Ombudsman has been contacted and I have been offered more compensation and a proposed apology, but as I work long hours (9 days in a row of 14 hour shifts) and missed their email, when that offer 'expired', they closed the case once again. I am completely fed up...when a customer enters in to a contract with a utilities company, the agreement is to pay what is owed. That's what I have been trying to do for nearly 18 months. Scottish Power surely is under obligation to provide a system that enables that customer to pay? And when therre is a problem, caused by a mistake with SP, surely...1. Investigate, 2. Put it right, 3. Apologise, 4. Make sure it doesn't happen again. Well, this has happened to me every month for far too long now. The money is due to be taken today by direct debit...funnily enough, for the first time there is a Scottish Power marker on my account so at least they have changed the account numbers to the correct ones now, hooray! But my Bank records show that the DD has not been set up properly yet...back to square one! Come on Scottish Power, if I had been that incompetent in my job I would have been taken to task. Sort your own house out. More training perhaps? A review of your systems?”

Helpful Report

Posted 5 years ago

“In reality, not worthy of one star. Just switched from them, usually have a direct debit dual fuel for £143 per month, and up to date, i owe them nothing (as at middle of September). New supplier taking over as of the 1st October. Scottish Power send me a new bill shortly after my mid September meter readings, acknowledging I owe them nothing, but they've changed my direct debit to £212 per month. Straight on the phone to them, supposed professional on the end of the phone, he said there would be no direct debit taken at the end of September, instead you'll just get a final bill in the weeks after the new supplier takes control. OK fine. Not OK and fine, guess what? Scottish Power took the massively over inflated £212 from my account at the end of September anyway, money of which they have no right to take, I don't owe them (at most about £65/70 for the last two weeks). Scottish Power REFUSE to give me back MY MONEY, stating that I, the lowly customer have to wait until they have prepared a final bill, which obviously could be many weeks away. Frankly, this is fraud, earning interest of my money before they decide they want to give it back, imagine how many people they do this to?!!! If not fraud, then a shocking mistake by professionals involved and every effort to resolve the situation and give the customer back his money should happen! I find it no wonder that Scottish Power ranks almost at the bottom of the energy supplier survey done by 'Which?' Whilst it's not essentially about the money to me, it's the principal, I can fully see that to many people who can ill afford to waste any money, this is no laughing matter. In every sense of the word, SHOCKING! PS. I've only just begun”

Helpful Report

Posted 5 years ago

“Total idiots MUST be running this thieving company. Oh, maybe not, they may just be that they are living in a cloud. They estimate your readings without telling you, and they estimate them higher than they are, which then means that you can not put the correct one in. I agreed a tariff on the phone for my 2 tariffs [ economy 7 ] but was charged more on both day and night rates. On the phone no one seems to understand the question that you ask them. You have to ask same questions several times and then when you think everything has been sorted the problems just start again and even more problems crop up. Luckily I record all my phone calls as they say they do, so I can prove all this to them. Why is such a company as this be allowed to operate and stress people out as they have certainly done to me.”

Helpful Report

Posted 5 years ago

“Shocking company, daughter was with these for approx a month received an extortionate bill for over 400 pounds, she asked them to look into it. Was waiting for meter to be fitted engineers just didnt bother to turn up for two scheduled appointments. She switched suppliers, she was still quering the so called 400 pounds and SP kept promising to "get back to her". This week letter from debt agency arrived, thanks SP you have caused my daughter no end of undue stress and worry and now she prob has to pay this extortionate made up amount of money or face having what little she owns taken off her or go to court. Your company should be looked into properly and shut down.”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,121 reviews