“They partnered with O2 priority to offer free bags on 1st come 1st served basis, I now assume this was to try and repair their company profile. Supposedly mine was despatched on 48 hour royal mail delivery but the tracking number links to a german language site. My 'replacement' apparently again with royal mail 48 hour hasn't even got a tracking number. Plenty of emails all but begging for a review of my bag, and promising someone 'is looking into this as I type'. Well here is my review, I would not order a chargeable item from this company if they were the last suppliers on earth, I would do without.”
“If I could give no stars I would. This company must be a scam. Ordered in February took money told out of stock was going to get it June still waiting no reply to emails demanding a refund AVOID THIS ABSOLUTELY CRIMINAL COMPANY looks like they take peoples money and never deliver goods DISGUSTING”
“Waited ages for my order which when delivered was half black and half dove grey
I cannot get any decent response from them, they appear to have gone silent and do not wish to help rectify the matter. Such an appalling waste of time and money.
Please be aware”
“They’re happy to take your money but when you return an item, even when you’ve supplied evidence of Hermes tracking that they received it, you don’t get reimbursed. Full of promises that it’s being sorted but I’m still out of pocket 3 months later! Shocking company, stay well clear!! I’d have given no stars but that wasn’t an option.”
“I am really disappointed I am having to change my view of this company.
Their after sales customer service has been atrocious. After only approx 3 months my screens have a mottled affect on them, as though water damaged from inside.
I emailed at the beginning of July and attached photos, they replied saying someone was personally looking into this and would get back asap, although it might take a little longer than usual. They usually responded the same day prior to purchasing, which is excellent so thought this would be dealt with as a matter of urgency.
Since then I have emailed them twice and not even received an automated reply…
They have let me down, but also themselves….. I would definitely not recommend this company now!!!”
“Absolute Dog*$%£ of a company. Ordered 3x months ago when all items were in stock. On day of delivery they advised there was a stock error and asked me to wait another month. After a month, still no stock and wait for another 2x months. Had to push for a refund and 6 weeks later I am still chasing. Apparently they are still 'processing' it which is boll***cks. STAY AWAY FROM THESE GUYS!! ABSOLUTE SCAM!!!”
“NO STARS!! - but doesnt allow you to post with no stars! Took my money, wouldnt answer my emails, still nothing arrived. In breach of sale of goods.......taking further until resolved. DO NOT USE THIS COMPANY - poor service and dishonest.”
“Aujourd'hui je fête mon anniversaire de commande, 1 an que j'ai commandé des clôtures (panneaux + poteaux) et 2 portails motorisés (un pivotant et un coulissant).
J'ai reçu mes clôtures dans un délai plutôt correct (ça, c'était il y a un an, maintenant ils n'arrivent plus à suivre et n'ont plus de stocks). Pour mes 2 portails, c'est une autre histoire.
Après plusieurs mois d'attentes, d'appels, d'échanges de mail interminable où l'on me disait que l'envoi se fera dans 2 semaines ou le mois prochain, bref où l'échéance était toujours repoussée, j'arrive enfin à obtenir un envoi de ceux-ci (j'ai dû quand même insister fortement).
Quelle ne fut pas ma surprise, quand je découvre mon colis ! Il y avait les panneaux, les lames, le châssis aluminium et le moteur du portail coulissant. Il me manquait toute la quincaillerie (roulettes, pièces de jonction, supports, visserie …) ainsi que les rails portail, et il me manquait un portail pivotant au complet ! Du coup c'était reparti pour un tour, appels, mails, attente, j'ai dû réexpliquer toute la situation car les interlocuteurs avaient changé (je pense que l'ancienne équipe du service client a totalement démissionnée car ils devaient en avoir marre de se faire râler dessus par des clients mécontents à longueur de journée).
Je prends la décision d'annuler le 2ème portail, après 3 mois le remboursement arrive enfin (j'ai dû les appelé 3 fois par semaines pendant 3 mois avant que le virement ne soit effectué).
En ce qui concerne les pièces manquantes du portail coulissant j'ai encore dû envoyer un nombre de mails incalculable et passer une quantité d'appels inimaginables avant de trouver une "solution". Ils ont réussi à me trouver toute la quincaillerie manquante, mais dans une autre couleur ! J'accepte de la recevoir dans la mauvaise couleur (ce sont des petites pièces moins visibles, un coup de bombe de peinture fera l'affaire). Au bout de 2-3 semaines je les reçoit enfin et tout à l'air d'être là sauf .... Les RAILS !!!
A l’heure d’aujourd’hui, j'attends donc de nouveau depuis 2 mois qu'on m'envoie ces foutus rails et je suis donc dans l'impossibilité de monté mon portail coulissant motorisé…
Au fil des discussions j'avais également reçu une promesse de dédommagement à hauteur de 10% des pièces qui n'avaient pas été livrées dans les temps, je l'attends toujours malgré mes relances incessantes.
Mon conseil à ceux qui souhaiterais commander chez Screenwithenvy ? FUYEZ PAUVRES FOUS !!!”
“Screens arrived damaged four weeks ago
Six emails sent to customer service with photos as requested and zero response …. Don’t deal with this company !”
“Nightmare. Waited in all day on delivery day. Status from Tuffnells changed to delivered. Called Envy, on hold forever. Live chat useless. Eval gets you an automated response. Trading standards should be ask over this company. Now disputing transaction with bank to recover money. Send they don't have stock. Lie about delivery and can't tell you where your order is. Shambles if a company. As for small family business... do not be fooled. Huge queues getting through to call centre.”
“I ordered screens for 1000 Euros. They never delivered and when I cancelled my order never refunded my money. It's a big scam! They are not responding to mails and their phone is out of order”
“Ook in nederland worden mensen door dit bedrijf opgelicht. Ik heb ( gelukkig) maar 3 schermen besteld maar heb niks ontvangen. Vage antwoorden per e-mail dat de magazijn hef ontslagen is en dat er daarom geen leveringen zijn gedaan. Ik heb daarop mijn order gecanceld. Ik zou mijn geld terug krijgen maar wacht daar nu al 2 maanden op. Je krijgt steeds hetzelfde standaard mailtje terug van ene Haseeb. Hij geeft het door aan zijn manager en het wordt zo snel mogelijk in orde gemaakt. Ik lees hier helaas dat ik niet de enige ben met dit verhaal.”
“0 stars!!! SCAM SCAM SCAM! No order received, no refund received! How they're still on website! These kind of scam "companies" have to be blocked long time ago! Stupid mf! Karma will find you!”
“They are a scam. You will never receive the order from them and they will keep telling you they is a delay, until you are fed up. They won't refund your money, so I reported them to my bank under financial crime and fraud. Was refunded my money in full.”
“Ordered a radiator cover in November 2021, didn’t arrive, chased it up advised there was a delay of 10 weeks, 10 weeks comes and goes no communication, chase it up told delayed again, until June this time, June arrives still no order, chase again told august now. Customer service poor, not even apologetic, and still continue to take pre orders for these items. Does anyone ever get these items and how many pre orders can one company take? I really, really wish I could find what I wanted elsewhere. I would avoid at all costs, you’re unlikely to ever receive your items.”
“Terrible service. screens arrived later than expected ("next day delivery" on their website). The posts required to set up the screens never arrived. They refused a refund for the made-in-China screens even though they were unusable without the posts. Still waiting for a refund for the undelivered posts. Customer service/communication is abysmal.”
