“I’m really happy with this company I have ordered quite a few items all delivered on time products are brilliant I can not believe all the negative comments my daughters and friends have never had a problem”
“We have ordered and paid for several items which we are still waiting for. You say your delivery time one to five days ours is five weeks . Have phoned several times to be kept waiting for over half an hour each time and told to leave phone number and email address and would get back to you still waiting 24hours later. When I did actually speak to somebody I was told it was still in warehouse waiting to be picked up when asked for money back the girl I was talking to put the phone down on me. The order number is 161491 ordered on the 25/07/22 and my name is Mr William Stephens.”
“Dreadful company. Damaged trellis,package was bashed and trellis scuffed. Courier left package behind bin in drive. Didn't didn't sign for him as I would have told him to take it away. No response from company. The countless bad reviews that I found out after ordering is very worrying, how this company is still allowed to continue in this manner is disturbing. Avoid ,avoid, avoid.”
“Agree with all the reviews below. Am thinking they must have gone bust as have been uncontactable for last week.
Do not order, you will not get your items.”
“PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL REGRET IT 😡😡.
I’ve spent over£1600 and simply been lied to over and over about delivery . I cannot get through to them and now have been blocked, I’ve managed to get £60 back from a different order that I got from my bank for the disputed goods, that was today . No idea if I will get the rest back. No idea how they are still trading , next week I’ll be visiting their factory if they actually have one .
Don’t be fooled by the glossy website and family business it’s all
BULL …T !, 😡😡”
“Avoid at all costs. No order update. Had every excuse from staff absence to not being able to speak English and unable to help. Nobody answers the phone! Managed to get through today to be told the items aren't even in stock, quick to take my money though! Order been cancelled via PayPal. Don't waste your money or your time.”
“First order correct , ordered more and wrong order arrived . Have been trying to communicate with this company for a week and nothing . Had the cheek to us us to give good review. Now taking up valuable space in our garage.”
“This company is not even worthy of 1star... Absolutely shocking service.... Still waiting for an order worth other 2.5k that was placed in June.
Their refund policy is a complete lie as it has been well over 10days and still nothing.
This company can not cope with large orders. At one point I was told it was been dispatched... When I contacted them about a tracking number I was told it was done in error and I had to wait another 3weeks.... This keeps getting pushed forward and so many fake promises. Getting the order delivered after summer is a complete joke.... Builders being messed about because of this.
Plans all on hold... I am so glad I hadn't placed an order the garage gate and any other bits... Thankfully I managed to stop family and friends ordering from them.
Please please do not waste your money.... It is a small business that cannot cope.... There was nothing to say my order would be a preorder... And to wait 3 months is not acceptable.... And if that was the case they should have atleast stick to their refund policy...... I will get a lame response from them to this comment as I have been been getting to all my emails..... Negative feedback gets deleted from their Facebook.
I wish I had read other reviews before ordering... So many people have been in a similar situation.... Its only a matter of time they will go bankrupt because they simply cannot cope with demand.
They need to be honest instead of fake promises..... I am totally up for supporting small businesses however I would have expected decent service to go with it..... Such a long delay in a refund is not acceptable... They cannot blame anyone else for that except for themself's....
How can it be an admin issue when it's a small family run business.... They just need to ring the other person to process it...
I have been blocked from there social media for warning others not to fall for it...”
“Do not order from Screen with Envy. Poor customer service, no stock avail. I placed my order 31st July and i was told it was in stock i could talk it straight away or wait 3 to 5 working days for free delivery. Till this date still waiting for it. Every time i asked i was told it was awaiting pickup by courier. Then was told it was picked up by courier so i cannot cancel. Only way waswhen they deliver not to accept the order. Today i got email that it was not in stock and it will be end of Sept before it was available. I drove to their office in Aylesbury and cancelled my order. Not sure when i will get the refund. So my advice is DO NOT ORDER from them”
“Shocking Scam company. My order 156498 was ordered 5 weeks ago
They continue to lie or ignore your questions as to the whereabouts of my order.
The company should be shut down. CRIMINALS.”
“We placed an order with them at start of July and are still waiting, this is even after us changing to what they had in stock! We have had four messages saying it has not left their warehouse and they just continually lie to you when you phone. Also, still waiting on a refund for something else for over a month now. Do not fall for their discounts and purchase from them, they are liars and unable to organise themselves🤷♀️”
“I would give this dreadful company zero stars if I could. Do NOT buy anything from them. You won't receive it. I ordered a rad cover back in March & it said next day delivery on website. I waited & waited & got fobbed off everytime I went onto chat online to see what was happening. Every time I asked I was told it would arrive the following month. It never did. I asked for my money back & they totally ignored me & never responded. After 5 months I took up a complaint issue through Paypal & eventually got my money back that way. Never again. Save your money & look elsewhere.”
“Terrible almost scam like company! They take your funds within seconds and six months later still no product. Online chat is an automatic answer no one seems to man and no one ever picks the phone up.
Stay away from this it’s a scam as far as I can see”
“Placed an order for two rad covers April 22, still not arrived! It’s now August 22.
Terrible customer service, no one contacts you back, have asked for a refund several times no one calls you back - DO NOT USE THIS COMPANY - you will be robbed”
“Whilst the product is good, customer service and attention to detail is severely lacking for a family run business. Our pedestrian gate arrived after a massive 10 week wait, package and one item was damaged, weve got components that seem to be superfluous, yet missing crucial bolts for fixing. Cutting and fixing instructions are vague to say the least, good job I'm an ex tradie, so i do have a clue how to put it together.
I've emailed several times, no reply, contacted via online chat several times, no one connects or responds, phoned 3 or 4 times, no one picks up or replies to my voicemails - very frustating and disappointing, not what I would have expected from a family business who you would think would be more switched on.
I'll be ordering my next load of panelling from their competitors now that ive compared reviews.
All the offers in the world wont make this service any better. Sad!!”
“We're 7.5k out of pocket, ordered gates and fences months ago and haven't got much to show for it. Left with an unsecure house and massively out of pocket. Scam of a company”
