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Screwfix Reviews

4.0 Rating 726 Reviews
77 %
of reviewers recommend Screwfix
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About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Screwfix 1 star review on 2nd May 2022
Itsjustaname
Screwfix 1 star review on 2nd May 2022
Itsjustaname
Screwfix 1 star review on 2nd May 2022
Itsjustaname
Screwfix 1 star review on 20th September 2020
Pritpal Singh
Screwfix 1 star review on 20th September 2020
Pritpal Singh
Screwfix 1 star review on 22nd August 2020
Samson
Screwfix 1 star review on 22nd August 2020
Samson
1
Anonymous
Anonymous  // 01/01/2019
Went to purchase some plumbing materials, I was unable to order them from the Screwfix tablet which was provided by them, I had several attempts to which I eventually went to the girl at the counter who was very helpful.
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Posted 2 years ago
I've used Screwfix for years and have always found them to offer the products I need at highly competitive prices.
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Posted 2 years ago
Good stuff on the whole
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Posted 2 years ago
Very competitive prices, amazing level of stock available to hand, super quick service.
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Posted 2 years ago
Always prompt friendly service at my local Cheltenham branch. competitive prices.
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Posted 2 years ago
Second time screwfix haven't contacted me to collect order, amateur night at its best
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Posted 2 years ago
Absolutely great at Glossop Branch. Very helpful and nothing is too much trouble. A big thank you to Emma who sorted my order and also to Logan and Colin who I’ve also dealt with. Great Company and staff. Mark Styler
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Posted 2 years ago
Been a customer for nearly ten years, will be closing my account this year. Service is poor, stores rarely carry stock of items advertised online and in catalogues, delivery service poor. Had to wait over a month for a refund, which required me to send over 20 inane emails, after a failed "next day" delivery. Save yourself the hassle and use toolstation
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Posted 2 years ago
Horrible experience with Screwfix! They call me 10 mins before the due delivery to tell me that the items are out of stock. I took the day off and made special arrangements for this ~ Very poor customer services and no clear customer communications or notifications at all. The guy on the phone was clueless and could only offer £10 for a massive mess up. Screwfix you are screwed, so get a grip!
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Posted 2 years ago
I required a chainsaw and as usual they have a great selection plus loads of spare chains and oil. The staff are very knowledgeable and all on hand to help. The company really impressed me over the lockdown period of covid.
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Posted 2 years ago
Reasonable value but website searching and alternative similar products could be vastly improved
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Posted 2 years ago
Steveo. Bought "Fix All" sealant from Mildenhall Branch,served by Lucie, got home, found the tiny writing saying it was no good for the work I needed to do. Went back the day after, again served by Lucie, who refunded the "Fix All" sealant then searched and found a suitable sealant for me. Excellent service,very pleased.
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Posted 2 years ago
Never fail to provide goods I have ordered quickly and with ease. Excellent value for money.
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Posted 2 years ago
Ordered a product for delivery to my old address by mistake. Item already recorded as delivered by Parcelforce (who i was unable to contact). Contacted Screwfix Customer Service (Jilly). Within thirty minutes item had been traced. The driver had left it at the nearest Screwfix counter after it was rejected at the delivery address. It was delivered to my new address the next day.
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Posted 2 years ago
I have used the Ferndown store many times this year for all sorts from plumbing and door fittings, screws, fasteners, some Dewalt power tools and a small generator. Aside from an extra battery, which was too expensive, the tools were very competitively priced and everything has either been in stock locally or available next day. Staff have been very helpful and when I wanted to cancel an order, did so efficiently with a full refund applied fast. It is my go-to store locally for any diy needs.
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Posted 2 years ago
Ordered product and told I could pick it up the next day which is what I needed but guess what it didn’t turn up. Can’t get a refund until you collect the product. Beware
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Posted 2 years ago
Excellent service, good levels of stock all at decent prices.
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Posted 2 years ago
Hi It makes a nice change that you can visit a shop and actually receive a good service. Borehamwood branch are very helpful and polite. Dawn, even at 7am, is always happy to help you. Well done G&S
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Posted 2 years ago
Great products at great prices
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Posted 2 years ago
Every time I want a tool or a some thing associated with it they never have it in and also when ever they get a good product in they have it for about 12 months and then discontinue it but still advertise it which is so disappointing.
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Posted 2 years ago
Screwfix is rated 4.0 based on 726 reviews