Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had bought an aerosol of hammerite to seal underneath my car. Had wheels of, jack up and put on axle stands. Shook can for time stated, blocked after 5 seconds, clean nozzle, shook again, after 5 attempts returned to the store. Wasted half a day!”

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Posted 2 weeks ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Screwfix 1 star review on 7th March 2025

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Posted 1 month ago

“Had to buy a tap three times because it arrived with faults every time, the last time it was noticeably bent. Elouise Driver in the Screwfix Customer Resolution Team was not helpful and I had to fight my corner to not be put in a position of financial detriment. It took over a month to get the right tap. Would not recommend product or service.”

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Posted 3 months ago

“In a regrettable turn of events, I found myself duped by this broker, losing a amount of $9000 investment. Despite my desperate search for assistance, I found no solace until I stumbled upon Mrs Bruce Nora. With her unparalleled expertise, she was able to recover my funds when all hope seemed lost. Her exceptional l and dedication to helping victims of fraudulent brokers make them a true savior in the industry get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 5 months ago

“For over a month I have had problems with my account. No-one at the helpline or IT has sorted the problem. The service has been abysmal. I will now look to use other stores to order what I need. Ten plus years of good service has been destroyed by incompetent office staff. Feel sorry for the guys and ladies who work in the stores being let down by office? Staff or are they WFH!”

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Posted 9 months ago

“Ended up paying for two orders as first one did not go through but bank confirmed it has so avoid these Charlatans at all cost is my advise. How can they charge for duplicate order when only received one. What Onanists Screwfix are I have been really screwed by them. Avoid at all costs. Online chat useless and e mails ignored I will never use again.”

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Posted 9 months ago

“Honestly their delivery collaboration with DPD is rubbish. My order was delayed no one could tell me what actually happened and when it arrived some parts where missing. So not sure when i will actually get my full order. Its so annoying and frustrating. The only fast thing they did is accepted my money. That is it. Will try to avoid using screwfix in the future for sure.”

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Posted 11 months ago

“For over a week and hours on the phone, I still cannot get an invoice for a £200 hedge trimmer or sign into my account - this is pathetic. Nobody calls or communicates in any way and every time I spend lengthy phone calls I’m told it’s going to be referred to some department or another!! In this day and age someone should just sort this, ridiculous, like we have nothing better to do - I’m trying to run my companies. I suggest you look elsewhere and swerve this company altogether.”

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Posted 11 months ago

“I paid for next day delivery. It didn’t arrive. Three days later they won’t tell me what’s going on. Parcel force have no clue what Screwfix are doing. Screwfix only contacted me when I wrote a bad review on trust pilot. That is the level of their customer care. They shouldn’t be allowed to trade.”

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Posted 1 year ago

“The Manager at Ulverston, Cumbria is extremely unprofessional. Shouting at staff members in front of customers, belittling them, disgraceful behaviour. Not management material at all. I suggest more training or a trained professional to take her place.”

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Posted 1 year ago

“Poor customer service. Bought a padlock, which had packaging stapled together. It wasn’t working and had been placed back on the self for another sale . Can understand peoples frustrations, and time buying faulty goods but to go through the process again with the same product???? Manager then places blame on a new starter ........”

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Posted 1 year ago

“Screwfix is selling a JSP power cap at £336. I bought two upon advice, only to find out they don't supply FFP3 filters. We buy from Screwfix regularly. Screwfix has said they will not accept the return as it is out of the 30-day return policy (by several days). I could have bought a manual mask for £20. That would have done a better job. Their dealing with this is horrific, trying to avoid accepting a complaint and making the process difficult to put you off. I'll never buy from this company again. This isn't the first time they've sold me something incorrect. I very rarely leave bad reviews, but they deserve it.”

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Posted 1 year ago

“Give Screwfix a miss for buying tools online !! Order Number A1224731**** 1 x Paslode IM65 F16 63mm 7.4V 1 x 2.1Ah Lithium Second Fix Cordless Gas Nail Gun (76089) Ordered a Paslode nail gun from Screwfix on March 5th, It arrived a few days later but to my surprise the handle of the nail gun was faulty and not screwed together properly causing it to flex when used. I returned the nail gun though the mail to be replaced. They received it on roughly the 13th of March as i checked though the tracking number and there customer service also confirmed it had been received. 72 days on from then, 7 calls to custom service, 4 fictitious redelivery, No nail gun and £460 out of pocket. Not to mention the amount of work iv had to turn down because of this company's inability to serve its customers Todd McCourt”

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Posted 1 year ago

“An absolutely disgraceful company. I injured my hand with a pair of garden shears clearly not fit for purpose. I was shocked to discover other reviews dating back 2 years from people who experienced the same problem where the cheap plastic dividers (that are supposed to stop the handles crushing the user's fingers) slip and do not do what they are supposed to. Screwfix refused to publish my negative review (without reason) and then treated me with complete contempt in attempting to dismiss me. The in store staff are good but the customer services department and the CEO were not in the lightest bit interested in doing the right thing and ensuring this was addressed so that other people are not injured. Really shocked at how poor and negligent the service was.”

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Posted 1 year ago

“Ordered two bottles of drain cleaners and collected yesterday. Went online this afternoon to order four more bottles - except that overnight Screw-the- public had hiked the price by two pounds a bottle. No way. Good-bye and not a penny of mine will ever go in your till. You are an absolute disgrace and typify rip-off Britain.”

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Posted 2 years ago

“Just lost me as a customer - I don't want to be searching a tablet or mobile device for my purchases.. I get home or on site - Look through the book & place my order.. Without a book to look through, It's time consuming & nowhere near as effective to finding what you want. I go home to be away from mobile devices, not stuck to one looking for materials. I've just gone to Toolstation, 5mins with the book & done. Screwfix is not for me anymore.”

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Posted 2 years ago

“Second time screwfix haven't contacted me to collect order, amateur night at its best”

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Posted 2 years ago

“Been a customer for nearly ten years, will be closing my account this year. Service is poor, stores rarely carry stock of items advertised online and in catalogues, delivery service poor. Had to wait over a month for a refund, which required me to send over 20 inane emails, after a failed "next day" delivery. Save yourself the hassle and use toolstation”

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Posted 2 years ago

“Horrible experience with Screwfix！ They call me 10 mins before the due delivery to tell me that the items are out of stock. I took the day off and made special arrangements for this ~ Very poor customer services and no clear customer communications or notifications at all. The guy on the phone was clueless and could only offer £10 for a massive mess up. Screwfix you are screwed, so get a grip！”

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Posted 2 years ago

“Ordered product and told I could pick it up the next day which is what I needed but guess what it didn’t turn up. Can’t get a refund until you collect the product. Beware”

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Posted 2 years ago

Screwfix is rated 4.0 based on 735 reviews