SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having already purchased hall stair landing carpets also bedroom carpet which by the way the wrong one was put down we did say we'd accept it as we didn't want to create a fuss. However we then ordered a living room carpet to match hall stairs etc.. Fitting was delayed by two weeks, it was fitted on the Saturday then on the Sunspday we noticed a stain. We got in touch with SCS on the Monday and was told we had to ring a different number which they then proceeded to give me a duff number. Managed to get the number but still no answe. Eventually got through and told them I'd send some photos which I did on the Friday... Now they've sent a text to say we should have complained within 72 hours and to get the carpet cleaned!!! So annoyed.... It won't stop here!! Certainly won't be buying from them again!!”

Helpful Report

Posted 6 years ago

“I bought a dining table and chairs from scs which had a problem. I had to fix the legs on the table and 3 went on fine but I couldn’t get one on as the screw wouldn’t go into the thread. I phoned their customer service as the shop didn’t want to know. I have had no reply from them and eventually had to pay someone to fix it for me. Absolulety terrible service and I will never buy anything from again.”

Helpful Report

Posted 6 years ago

“The Service aftercare is disgusting you spend short of 2000 my furniture is 7month old and naked all there say we ll repair it NEVER EVER BUY FROM SCS AGAIN HOPE THERE GO BUST”

Helpful Report

Posted 6 years ago

“We were promised we will do this and that. Any damage will be repaired but that was lie. They didn't repair or do anything. They just said we won't do it. We were very disappointed after paying for 2 years”

Helpful Report

Posted 6 years ago

“Uddingston Store Glasgow ..Outstanding Customer Service & In particular their aftercare . We had a problem which was entirely 100% our own mistake..After worrying for a couple of days after delivery ..we really shouldnt have ..contacted the Uddingston Store and spoke with Manager Bobby..who immediately put our mind at ease and invited us back to the store to meet with him & discuss a resolution..which he did ...I cannot thank him & the staff enough and cannot recommend this store highly enough..We will be back for future purchases ..wouldnt dream of going anywhere else ..”

Helpful Report

Posted 6 years ago

“Ordered 2 mint green rockers early April, after 5 months of ignored phone calls and emails delivery times made and cancelled, wrong and broken chairs delivered have had last got a refund and probably only because I paid by Barclaycard. When a company has your money this long they should pay interest and reimburse phone calls disgusting customer service and manager at Stevenage store made me feel uncomfortable going in for the refund and not even an apology- shocking!”

Helpful Report

Posted 6 years ago

“More interested in selling me stain cover than the sofa.”

Helpful Report

Posted 6 years ago

“Great service in store, spent time with us showing us colour samples and material swatches and answered all of our questions. Would definitely purchase more from them in the future.”

Helpful Report

Posted 6 years ago

“Terrible experience wrong colour sofa sent and saying its within tolerance. Mire than 30 visits to store and 100s of phone calls still no response. Will not be using scs again.”

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Posted 6 years ago

“They arrived in exactly one hour of ringing me up delivered and set up my furniture very polite men Rhyl and Anthony happy with my experience hoping now my furniture will last me many years to come”

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Posted 6 years ago

“I would never purchase anything else from scs. Brought leather sofas after four mnths dye out of clothes on furniture, called store they weren’t interested a tall. Told me I was insured,but the insurance is rubbish,the man has actually made it worse,he sprayed paint over it, now have patchy leather. Can’t beleive how disgusted I am with scs. Quick enough to take your money but any probs there not botgered”

Helpful Report

Posted 6 years ago

“Sofa patterns do not match also had to pay extra £480.00 for dismantling because i took salesman word that sofa would fit through my front door. When you phone the store nobody wants to spezk to you. Customer service do not want to listen and same again they say my complaint is a concern had to point out that it is a complaint. I also asked for my complaint to be passed to managing director and was told they do not do that. Still ongoing they want to blame everyone else and do not want to listen. Basically anything that could go wrong has.”

Helpful Report

Posted 6 years ago

“appalling customer service, happy to take your money though! leather peeled of my sisi Italia lucca suite after 6 months, it has worn nearly all the way through and scs aren't interested really, they are saying its my fault, awful company won't spend any of my money in there ever again, there's a Facebook group full of people who have very similar complaints and scs refuse to help”

Helpful Report

Posted 6 years ago

“Once again a pure example of how useless ScS have been. After my previous update on this site I emailed photo's to them on the BRAND NEW SETTEE with the hole in and was contacted by the After Sales Team to advise that YET AGAIN I had to wait for a technician to come out, assess the issue, report back and the decide on what action is to be taken. When trying to state that this was not acceptable I was met with only what they would do, what systems they would follow and there was no regard as to the trouble I was having yet again!!! This issues is in no way pointed to the store of the staff their, but to the Head Office of ScS, their complete lack of understanding and to their attitude towards a customer who gave them a 2nd chance and doubled the amount of money spent on the new settee compared to the old. A word of warning to anyone considering ScS for a purchase of furniture - DONT. Still waiting for a manger from the H.O to call me back!!!!!!”

Helpful Report

Posted 6 years ago

“Was told if my sofa went down in price between ordering it and delivery I would get a refund for the difference which is lies the sofa did go down in price 3 weeks after ordering it and I was refused the refund of the price difference”

Helpful Report

Posted 6 years ago

“They are lucky to get 1 star...quick to take your money...then mess up everything and change delivery dates etc and also deliver wrong orders....not so good either at helping to fix issues. Would never recommend scs to anyone”

Helpful Report

Posted 6 years ago

“I already have a review on here listed as 'SCS Chelmsford' that talks about my experiences with this store. Basically I ordered a corner suite in January, wrong stuff eventually turned up - and as of today's date(Aug 16th) I still DO NOT have my suite! Store/company does not care. Customer Service the worst I have ever encountered. Have had to give one star as a minimum - would love to give minus! Do not buy, or let anyone you like, buy from this awful, awful company!”

Helpful Report

Posted 6 years ago

“Our sofas were meant to come withon 8-12 weeks after the order was placed. They did, but they didn't fit in the livingroom (too tall, hit the ceiling)when we were guaranteed at the store by the manager that the sofas would fit in any house. We called a dismantler a few weeks later, after keeping the sofas piled on top of eachother in the kitchen for another two months (health and safety hazard) (had to cancel kids' birthday parties) who then opened the packaging up only to find that they were damaged on delivery ( the deliverers were slamming them against the walls of the van and the pavements while bringing them into the house, the leather had torn. He still fitted them into the livingroom for us temporarily as we had had no sofas. We then went there again to place the second order to be delivered. 6-7 months later the sofas still hadn't arrived so we went back, only to find they had lost the order. We cancelled the order and decided not to place another one because we became fed up of SCS and so they came to collect the damaged sofas in return for the refund if money back to us.”

Helpful Report

Posted 6 years ago

“Re: Last review by anonymous. When you do eventually get the carpet don’t expect it to last. We paid for hard wearing - all rooms except kitchen and bathroom Had it laid Nov 18. By June 18 it was out. Looked awful. Wore terrible. Apparently due to heavy traffic. 2 adults and 2 small dogs whose paws are washed and wiped before going in house. Oh and was told firstly to get it professionally cleaned after 5 months. It wasn’t dirty, like flattened terribly. Then another letter suggested I hoover it. Complete waste of money”

Helpful Report

Posted 6 years ago

“Paid for carpet constantly being told carpet is out of stock and delayed, apparently is in small print that this is their procedure, will never buy anything from them again !!”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews