SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS just received a 3 seater, 2 seater and footstool. All are damaged,so phoned asking for it all to be uplifted and a refund. After my conversation with the agent at the call centre, this doesn't look like it's going to go well at all. Really disappointed to be honest”

Helpful Report

Posted 2 years ago

“Efficiency, prompt delivery, with notification of time. Friendly and helpful staff”

Helpful Report

Posted 2 years ago

“Delivery meant to be assembled, just dumped and we said it's meant to be assembled and told take it up with store and walked out making obscene gesture as he left,”

Helpful Report

Posted 2 years ago

“I wouldn't buy from SCS again. I have 4 or 5 dates for my delivery in November now that my old suite is leaving us tomorrow we get an email last night saying it will now be 7th November 😡😡 this totally ridiculous so I will be without a suite for 9days”

Helpful Report

Posted 2 years ago

“Faulty sofa delivered. After several weeks They sent someone to inspect it and said he didn’t have the necessary skill so they would send someone else. Several weeks later they same man returned!! It was ordered in my partners name but they had no problem speaking to me on several occasions. Today when enquiring about the next steps they suddenly won’t speak to me because of data protection. This company is a joke!! Do not use them spend your hard earned money somewhere else.”

Helpful Report

Posted 2 years ago

“Have had a Rafa leather 3 settee for nearly 2 years now. 3 weeks ago the settee developed a fault. Left arm rest became loose from the inside fixings. Contacted insurance and as it was a "manufacturer fault" they didn't want to know. Contacted SCS direct to explain the issue and they agreed with the insurance outcome, then went on to say" the frame is only under warranty for 18 months". This would have been easier to accept if was explained to us at the time of sale. We were sold the warranty as "all singing and dancing cover" which it clearly is not. Will never go near this company again after purchasing several settees in the past. So disappointed with the poor lack of support.”

Helpful Report

Posted 2 years ago

“AVOID THIS SHOP AT ALL COSTS. Had sofa delivered with a broken frame. Couldn't use part of sofa for four months until replacement delivered. Replacement came with no feet and 7 faults which delivery men found when unwrapping. One being that hinges didn't line up so corner sofa didn't fit together properly. Couldn't get full refund until 2nd sofa picked up so I am left with no sofa for five weeks until new sofa comes from a better shop! Scs Couldn't give a damn poor aftercare and shoddy quality furniture! AVOID THIS SHOP”

Helpful Report

Posted 2 years ago

“Sofa developed major fault ie sagging within 6 months and scs did not want to know. Luckily got money vack via section 75 on credit card scs washed there hands and their engineer could not find fault. Independent specialist was amazed by this. Avoid at all costs”

Helpful Report

Posted 2 years ago

“We had a corner sofa delivered but it had wrong feet and other issues. We had 5 delivery teams over several weeks coming to the house with replacement suites but with same issues. Finally a team arrived with the intention of fixing the suite but thy were sent with the wrong stuff so couldn't do it. The suite caused damage to our laminate flooring and it was agreed we would recieve £300 compensation for this, which we did. Finally we accepted the offer of a refund. The suite was collected leaving us with nothing to sit on. Now SCS are saying that the £300 compensation must come off the money we paid for the suite. Also we were told we had already received a part of the refund too but we have received nothing. No one says they know what is going on and we are minus a suite and short of £4650. We will now go to court if it is not paid soon in full. It has been a complete shambles from start to finish.”

Helpful Report

Posted 2 years ago

“Way too chatty and followed around! Personal comments on what we were wearing!!! Not good!”

Helpful Report

Posted 2 years ago

“Bought spark 2 and 3 seater both sag in the corners the only thing well made was the footstool. Only had it 2 years and wasnt sat on for the 1st year. Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Purchased a settee and recliner chair and although it was 5 years ago it looks like I have had it 30 years. Faded sunken just horrible. I live on my own so doesnt have lots of wear. Just really bad workmanship..”

Helpful Report

Posted 2 years ago

“Purchased Cancace 2 and 3 seater sofa, made a complaint about the seats all sagging only had it 2 months. Aftercare came out to check it, took the whole sofa apart, why I don't know, only complaining about the seats. He said they would contact us in a weeks time, we'll that didn't happen. Phoned them after a month, they said there was a small tear which had been sorted out on the day. I didn't have a clue what they were talking about. Scs has just phoned to say there is nothing wrong with our sofas. So please whatever you do DONT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Not enough characters to explain bad communication etc”

Helpful Report

Posted 2 years ago

“Disgusting customer service. I have colour loss on a leather settee which SCS promised to repair, even brought new leather covers to replace faulty ones. Their upholsterer said he was only booked in for 2 hours when it would take 6 so therefore he was unable to carry out the work required. After ringing SCS more than once to rearrange I was finally told 4 months later that they would not attend to any repair taking more than 4 hours labour. Surely they should have known this before promising the repair”

Helpful Report

Posted 2 years ago

“I have given one star when infact I don't rate these any stars! My poor friend had her sofa delivered and both her and her young daughter were put in a very vulnerable position and left very traumatised by the awful delivery men who demanded she gave them £50 because they had slight difficulty in getting the sofa in her home, and they refused to leave her property until she did! This was reported both to SCS and the Police. SCS have recently written to my friend to inform her that both men have been dismissed from their job, and as a gesture of good will they will refund her the £50! As a gesture of good will!!! the money was wrongly taken from her in the first place! Absolute disgrace! She should be receiving compensation after what her and her daughter was put through. Not a bloody gesture of good will!”

Helpful Report

Posted 2 years ago

“Mis sold and impossible to get anything sorted. Why give store contact numbers when public cannot ring stores direct. Dont know how this company is still operating”

Helpful Report

Posted 2 years ago

“Went into store saw a sofa we really like but felt pressurised into placing an order straight away”

Helpful Report

Posted 2 years ago

“Hade a suite 4 years but i live on my own and work long hours so i barely sit on it. After weeks the arm was creaking so someone came out to repair it and blamed me for sitting on it! I hadnt then weeks later the arm on the other sofa was creaking they came to fix it and said it was a change in temperature of the room!!! Now the material is fraying away from the seam on two cusions was told it is wear and tear even though an uppilsterer told me it is faulty material! Dont ever buy from scs they want your money for badly made furnature!”

Helpful Report

Posted 2 years ago

“Bought a sofa along with the care kit and insurance never received care kit been 2 years now and still not resolved joke”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,786 reviews