SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never give any stars. Head office very rude they even put the phone down on you. My sofa arrived last week not the colour I ordered phoned straight away, they argued with me say that's the right colour on the order. I told them its grey not beige the colour I ordered. I was told that's the colour not down to them. So rude these people. First time I've bought from them never again. I wouldn't recommend them to anyone. I am asking for the colour I want they won't even change it.Disgusting service.”

Helpful Report

Posted 9 months ago

“Wow what a shambles of a sofa. I bought my mother in law a new sofa from SCS to try and cheer her up after the loss of her son, this was a year after her loss. She chose a sofa which had back support and no scatter cushions as she is 70 now, bless her. The sofa received was not in anyway the same sofa in the showroom. The cushions where all soft and when you sat on them you sank into the sofa up to the point where you can feel the springs. I'm 12 stones, so imagine her heavier guest. My poor mother in law didn't let me know as she knows how busy I am running my three business so time pasted by. When I did visit months later I sat on the sofa and everything came out. I saw that one of the cushions is damaged and not coming back up into position and I could feel the springs. All the rest but one where not fit for purpose and all where not filled to what the showroom sofa had. The stuffing wasn't done correctly, the exact words from the senior technician from Emeria. Emeria is the company employed by SCS do do there reports and repairs. This is the second visit and still to this date no sympathy or compassion from any of there customers service staff. They are rude, unprofessional, no sympathy no compassion and there's words are always the same, they need to do a repair. The technician has clearly stated that these sofa has not been made correctly and it would need to be repaired which will be impossible due to the whole sofa needing reupholstered and the stitches will never ever match up, the stitching isn't matching up as it is. I have gone back to the Beckton store where I bought it and they have informed me that the company SCS has been sold and taken over by an Italian firm and that I have till the 14 August to get this resolved. The manager and deputy manager don't care also. They have told me to wait as they have emails internally and apparently SCS hasn't gotten back to them. Humm.. I strongly believe that SCS is only procrastinating on this huge fault on this sofa so they don't have to be liable for it after the 14th August, what a cheap trick. I have been told that a Emeria will come out and do a repair five calls later still no date for a repair. They have mentioned to me that I didn't inform them within 30 days. These problems arose a few months into the purchase of the sofa. So basically the sofa has only lasted a few months and we have just been robbed of 2K. tut tut.. So basically don't buy from SCS as you won't get what you see and feel in there showrooms. Terrible customer service and don't waste your hard earned money with them. There is plenty of other companies out there who will take care of you all.”

Helpful Report

Posted 9 months ago

“Everything went wrong from delivery to being LIED to in store about quality of material.. .asked for hard-wearing settee after only 4 weeks settee bobbled to be be totally dismissed by this company and spent £4000 DO NOT TRUST OR BUY FROM THIS COMPANY!!!! The heartache caused is unbelievably unacceptable.”

Helpful Report

Posted 10 months ago

“Put our order for new carpet 4 months ago was told the fitter would phone to give us a time for the 14 June no phone call got in touch with SCS not interested they just wanted to give me the phone number of the fitter keep well away”

Helpful Report

Posted 10 months ago

“Ordered and payed deposit for 2 sofas at the beginning of January, 6 months later I still have no sofas!!!! Just get emails saying yet another delay!!! SCS are taking people's money and they do not have the goods to supply!!!! I will be going into the store today and demanding a refund!!! DO NOT BUY FROM THIS COMPANY, THEY HAVE NO STOCK , JUST TAKE YOUR MONEY!!!!”

Helpful Report

Posted 10 months ago

“Very rude l asked to put over half the cost of the settee down as a deposit and pay the rest off monthly and was quite abruptly told no so l left”

Helpful Report

Posted 10 months ago

“Tectonic movements of the earth move quicker than carpet does. I regret ordering with a company that actively blames its delivery & back end for the truly awful customer experience.”

Helpful Report

Posted 10 months ago

“Leather of our SCS leather sofa is cracking and peeling off, it’s just 8 years old but SCS are refusing to help or do anything for the poor quality material that they have used.”

Helpful Report

Posted 10 months ago

“I bought two sofas that were of really poor quality when received a lot of money but very unhappy costumer please be careful don't waste your money sofas are unsafe and damaged scs won't replace them”

Helpful Report

Posted 10 months ago

“After 4 attempts to repair over 6 months they finally decided to give me a a full refund..only after leaving me with no sofas to sit on for over a week.I had to constantly phone to find out when I was getting a refund..had enough and finally went down to the shop for my refund only to be told it will take 5 days for for money to go into my account..”

Helpful Report

Posted 10 months ago

“If I could give no stars I would. Do not order anything with scs - please look at the Facebook group scs complaints and you will see how awful they are. Ordered a carpet In April, the surveyor came to measure it. Has it delivered on 17th may. The carpet guys started to fit it then told me the carpet was too short, the guy has measured it wrong. Waited a few days for the sales office to call us and let us know what's happening or to apologise and nothing. Bear in mind I had to obviously move everything back Into the room that I'd just moved it out of!!! Anyway a few days had passed and nothing at all no call to explain or to apologise. So we called them, said they knew nothing about it and said they would contact us when the new carpet was in. No care in the world, no apology, nothing. Not fussed about the day off work we'd taken for the carpet to be layed or the time I'd spend moving everything out of the room then back in again. So I emailed the ceo, asking for some clarification on maybe some compensation or a due date of the carpet, all I got back was they do not compensate and our date for delivery is the 7th of June. So another two weeks wait on a carpet we should have had put down on the 17th may. No customer service, no care in the world this company as long as they have your money they do not care”

Helpful Report

Posted 10 months ago

“Well I would give 0 but no option what can I say delays with carpets over and over again can't wait forever when you are given guarantee in the end I have had to cancel”

Helpful Report

Posted 11 months ago

“This is 5th suite I have bought over the years within weeks the arms had an indent in them technician came out and said it’s natural settlement what a load of rubbish it’s never happened before. Also when you sit on one of the seats you sink into it. Paid £2;699 for a load of rubbish.”

Helpful Report

Posted 11 months ago

“Besides wrong colour of sofas delivered they are poorly made. Delivery driver used my toilet and didn't wash his hands. Cushions weren't wrapped in plastic and it was pouring rain and left on the floor of the front room. Floors and rugs covered in dirty wet boot marks and the sofas absolutely stank of damp. Head office refuse to acknowledge and say its down to the store to sort out but they've been unable to contact the store. £1.600 I've spent on these sofas and I would strongly advise avoid SCS at all costs. The service in store lulls you into a false sense of security with the offer of a drink and all its done is left me with is a bad taste. Please save your money and the heartache of such shoddy sofas and the shocking attitude of the call handlers who've got the attitude of tough we've got your money. They need to be dissolved as a company they are a rip off.”

Helpful Report

Posted 11 months ago

“One star for delivery service no stars for product. Purchased griffin settee n chair quality horrendous even the repair man said foam was of inferior quality, even so scs said there is no structural fault and won’t repair settee even tho settee as lost 2 inches in height and middle cushion produces out. Avoid if you can.”

Helpful Report

Posted 1 year ago

“DO NOT USE SCS. A catalogue of errors and I've just been let down a 4th time by their fitters. This has been going on for 2 months but customer service do absolutely nothing. They tell you they're sorry, they tell you they're speaking to their ops people, they tell you the manager will call you back. Nothing happens! Shockingly bad service and no communication from the shop once you've purchased. They couldn't care less. Unbelievable. They've dumped the carpet here so we'll have to pay someone else to fit it I guess. 😞”

Helpful Report

Posted 1 year ago

“BEWARE BEWADE BEWARE BEWARE BEWARE BEWARE BEAWARE BEAWARE.”

Helpful Report

Posted 1 year ago

“Bought a 3+2 seater sofa, nearly £700.when they finally turned up they brought 2 x 3 seaters and the three wouldn't go in my bungalow so they took them back.i went back to the shop and the manager wouldn't listen to me,wouldn't do anything for me so I rang the head office who were as bad as the shop manager from hull scs.she said it was my fault because I'd signed for 2 x 3 seater but I don't understand computers so expected the salesman to do the order correctly.i spoke to Carol the first time then had to ring back as I needed 2x2 seater which are cheaper than the 3s but they wouldn't change them knowing the 3 wouldn't go in.that was penny I spoke to.after another month or so of waiting they sent a 2 and a 3 knowing the 3 won't go in but she wouldn't do anything she just kept saying it was down to the shop if they'd change the 3 for a 2 but it was a no again.the only thing I could do was just tell them to leave it my garden which they agreed to straight away.i had a 10 hour heart bypass last year and am still recovering from that.if I could put -5 I would but you have to press one star.PLEASE AVOID SCS AS YOU WILL SPEND A LOT OF MONEY,THEY PROMISE YOU THE WORLD BUT DONT DELIVER ON WHAT THEY SAY.I was laid on my bed over 2 months waiting for .y 2 seater .scs wouldn't even do me a refund even though they still had the furniture.anybody buys from these conmen make sure you want and get what you've paid for but I wouldn't even bother.”

Helpful Report

Posted 1 year ago

“Absolutely rubbish company. Ordered and paid for our sofa 2nd Jan 2024. Was told 14 weeks max delivery time. Changed it 3 times now told mid July. 6 months for a sofa. No apology just blaming the red sea but they don't know where its being made.... avoid this company if you have any sense....”

Helpful Report

Posted 1 year ago

“The worst service I have ever experienced. We have had multiple issues with poor quality carpet and appalling fitting and 4 months later, this has still not been resolved. I am now faced with taking legal action. Do not use SCS!”

Helpful Report

Posted 1 year ago

SCS is rated 1.5 based on 1,845 reviews