SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,850 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this company. Terrible customer service at Clocktower, Chelmsford. Got me to sign on tablet to confirm order. Sent order confirmation through by e-mail and found my signature had been placed at the end of all sorts of statements which had not been brought to my attention and to which I had not agreed. Want £99 to deliver one small table costing just over £300! I said I would collect as I was not prepared to pay this excessive amount. However I find the order states I have £99 outstanding ! Currently awaiting their response for my request for this to be removed! Would not do business with this store again.”

Helpful Report

Posted 5 years ago

“TERRIBLE customer service from SCS. NEVER take out the £250 insurance. Costs £75 for an engineer to declare it was a manufacturing fault on a 2 year old sofa&chairs. Result to issue- have a broken sofa & 40% voucher for ANOTHER SCS sofa. Will never use or recommend SCS again”

Helpful Report

Posted 5 years ago

“Disgusted by the service ive been waiting over two months for someone to fit my carpet there’s constantly cancellations and they can’t find my carpet and I can’t get through half the time to the store I AM INFURIATED! I can’t move in to my property because of this companies negligence”

Helpful Report

Posted 5 years ago

“Would not recommend this company! Ordered a carpet,it come wrong size. Then re ordered and booked in again to be then told manufacturer had run out of carpet and would be another 2 weeks! 8 weeks in total waiting for a carpet!! Ended up cancelling and going elsewhere”

Helpful Report

Posted 5 years ago

“Don't buy a carpet from this company! They fitted the wrong carpet on the wrong day over a month ago and the issue is still not sorted! Rude and unhelpful customer services! Will be getting legal advice and going to trading standards!!!!”

Helpful Report

Posted 5 years ago

“Ordered a sofa and carpet, carpet arrived first it was wrong one, only to be told that WE had ordered the wrong one, receipt never given stating our carpet choice , only got a receipt for sofa, Hence now left with a carpet we did not choose, the salesman obviously got carpet choice wrong and put order through then blamed us, absolutely disgraceful and rude customer care from Wakefield branch they all stuck together when contested and lied accordingly to cover each other, Avoid these un proffesional clowns, they was unble to provide us with the order for the carpet, i wonder why”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Got a corner sofa and dining table form scs.. the sofa instantly collapsed in the corner and you go straight though to the timber frame underneath.. we had the “repair man”(if you can call him that!) come round just to say, and I quote.. “they all go like that.. I’ll pull the material tighter and then it’ll be ok for a bit”.. whatever he did, did nothing what so ever so now I’m life with a £2000 bill and a 2nd rate, rubbish sofa... the table came in a water damaged box that was falling to bits.. once opened we found that the legs had chunks missing out of them that where crudely coloured in with black marker pen.. we complained just to be told that I probably did it myself so they won’t be doing anything about it.... trust me when I say this... AVOID THIS COMPANY AT ALL COST..”

Helpful Report

Posted 5 years ago

“I bought lovely looking 3 piece suite, what a pity the quality was very poor. The sofa arms were solid where as the chair arms weren’t, almost put my elbow through one of them having had the suite for 3 months. They blamed me for it even though an their upholsterer put it down to a collapsed card. That’s right, CARD, as in cardboard! No in store customer service, just given a telephone number. Once they’ve got your cash they’re not interested! Absolutely disgusted!”

Helpful Report

Posted 5 years ago

“My 86 year old blind Mum has been left for 13 weeks without a sofa, she paid cash and after promises of delivery and being told lie after lie we still dont have the sofa shes paid for. The store doesn't give a damn. Staff at Mansfield branch are so rude. Contacted Head office at least a dozen times. I have never been so disgusted with a retail store and company in my life. Advice is to go elsewhere to buy your furniture not SCS. dont waste your time , energy and money.”

Helpful Report

Posted 5 years ago

“I found your staff to be rude and abrupt when you questioning something. Your website to be misleading as it tells you, you have 14 days cooling off period but what it does not tell you, is that is only on, online orders.”

Helpful Report

Posted 5 years ago

“I would give zero stars if I could. ScS Stockport was terrible, and the manager Richard needs to go on some customer service training his attitude was disgusting. I don’t know who he thinks he is!! We told SCS we were moving into a new built property and they told us Vinyl flooring is fine. The day there fitters arrived they refused to fit it saying it’s not able to go down in a new build for a year or we would get bubbling. They wouldn’t fit it even if we didn’t care about it not being prefect. Then rang SCS Stockport to explain to be told I could return the vinyl and get a refund less 25%. I obviously refused to pay the 25% and it wasn’t the cost it was the principle. Then to be called stupid my the manager and given verbal abuse was just not acceptable! No wonder the car parks always empty! Anyway complaint to head office submitted with recording of the call! It’s a shame isn’t it”

Helpful Report

Posted 5 years ago

“We should have cancelled the order. Do not use the Slough store as you can never get hold of them, even the head office have trouble. Took ages to arrange for the surveyor to come. I’m now trying to pay the balance & arrange for the carpet to be fitted. They don’t seem to have the same quote as I have it looks like I will have to go into the shop . Awful store.”

Helpful Report

Posted 5 years ago

“Absolutely awful company to deal with. Bought a cadrpet off them, turned up and thought they were doing stairs and landing, but was the lounge, couldn’t finish job as didn’t have long enough carpet strip, they said they would come the following morning ( big mistake paying them first, needless they didn’t turn up. I was told they had been fired so they would send surveyor who arrived said was a bad job and was to loose, we will send another carpet fitter on such a date, never turned up after many visits to store at middlebrook Bolton they promised another fitter would come the following week, never phoned never turned up. That was April and is now October and still unfinished job, looks a mess.”

Helpful Report

Posted 5 years ago

“Where do I start? They got my name wrong on the information sheet, they then refused to deliver my sofas which we waited almost 4 months for, despite being in the next village (and travelling from up north) due to an in-house error). They didn't have my house number, only the road and because we have them on finance, the driver was "not allowed" to deliver them! We had tipped our old one the night before. We then had to wait another 9 days for them to be delivered. Told we would get out delivery cost back, only after I got angry with them and then told them it wasn't enough so got another £40 out of them (£99 in total). We had to take another day off work due to their incompetence. The customer service I received over the telephone from the Cambridge store was diabolical, and then being told that the authorisation to give me my £99 refund was put on the system on the 16th September, I was not given it till the end of the month after I kept pestering and getting told "someone will call you back"....... you will not be surprised to hear they never did!!!!! I will NEVER recommend buying from this company ever again and once our finance is paid (which is will be quicker than the 3 years we have it for), we won't ever have anything to do with them again or step foot in one of their shops! Do your research folks....I wish we had!”

Helpful Report

Posted 5 years ago

“This company is an absolute joke. Were spose to come and fit my carpet and didn't turn up. Offered an £80 off my carpet which is an insult considering I waited 3 weeks for it to be done and then said it would take a further 3 weeks for it to come again. The staff in ipswich branch were rude and arrogant. Never ever again would use this company. Wish I read the reviews before even stepping foot in this shop”

Helpful Report

Posted 5 years ago

“I cannot give 0 star otherwise this was 0 star.We had a defect with our sofa and after months of emails they have not replied or if they did reply they kept asking the same questions. I paid a lot for this set. I am absolutely disgusted with this company. Anyone have any ideas what steps I should take next?”

Helpful Report

Posted 5 years ago

“Never ever buy a sofa from SCS! We have had the worst experience! First of all, all of their staff members are rude! Their delivery drivers are useless! Delivered half the couch into the living room and the other half to the garage!! We then got it together to find a rip in one of the cushions! Phoned about this and 2 MONTHS later we are still waiting for this cushion to be replaced! My emails have been ignored for over a month now i phoned to be told ' the cushions on back order what do you expect? Your welcome goodbye' and hung up on! Bet if we didnt pay for it or missed a payment theyd be quick enough to get in touch!!! Ridiculous!”

Helpful Report

Posted 5 years ago

“Great salesman, great sofas, great delivery but the delivery blokes didn’t bother putting shoe covering on and covered my new carpets with wet mud!!!! Absolutely livid, tried to complain to the warehouse manager but was lied to that someone would call me the next day, which nobody never did! Never again!”

Helpful Report

Posted 5 years ago

“I was told 5-7 weeks so when I was there I was told 3rd October now I’m on the phone to a patronising staff member constantly talking over me telling me it is coming on my daughters birthday so I can not accept it then because we are out this company tells you one thing and means another do not recommend.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,850 reviews