SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We brought our corner sofa lazy boy ordered it November last year had it delivered on the 18th February in April the usb stopped working then the recliners stopped working had a technician round he could not get it apart to check it. When we went to the shop to see what was going on the managers response was so rude I explained I was moving and couldn’t take it apart his response was to sell the sofa with the house, I paid £5000 for it, I complained to the head office finally got a email back but they still haven’t done anything it’s still not working. It’s disgusting the way they treat people”

Helpful Report

Posted 4 years ago

“Only just discovered this page. Wish I’d seen it before we purchased our Gplan three piece suite. Cost nearly £3000, purchased Nov 2019. I totally agree that the reviews on Trust Pilot are not genuine, and I’ve looked at the reply’s and I know from experience how insincere they are, asking you to contact them so they can discuss or look into the problem . Did that and they didn’t. Looks good though. We had problems with the suite from week one, sagging, creased. The store didn’t want to know. Customer service sent out a “ technician” who took some photographs, he did not sit on it!!, and said Gplan would want to be involved and to expect a call from them. We heard nothing, when I rang I was told THEY were happy the suite was ok and the case closed!!!! We disagreed and also contacted Gplan, who agreed to contact Scs on our behalf with a view to another inspection. Scs refused and said the case was closed. We contacted CDRL, a dispute resolution provider, who contactEd Scs on our behalf. Unfortunately then came lockdown before Scs replied. Because of the stress this has caused and the fact the Gplan suite is totally uncomfortable and give no support either from the seats or back cushions we have decided to bite the bullet, burn the suite, and make sure that we never go within miles of this money grabbing, uncaring liars every again. Don’t be like us, I hope at least a few people learn from our very expensive mistake of using this store.”

Helpful Report

Posted 4 years ago

“This company is an absolute joke. never in my life have i experienced such bad after sales. I purchased a £2500 settee that is falling apart and their delaying tactics and inability to answer simple questions is a disgrace. I have had visits from technicians that are contradicting each others comments, and they then send someone else out. Just look at the ratings on this site if you have second thoughts of making a purchase from these cowboys..”

Helpful Report

Posted 4 years ago

“Received dining table December 2019 which is damaged. Still waiting for a replacement. I appreciate we have been on lock down, however Covid-19 arrived well after my dining table. Would not recommend this company.”

Helpful Report

Posted 4 years ago

“***WARNING***WARNING***WARNING**** *DO NOT BUY FROM THIS COMPANY* SCS WAKEFIELD WILL NOT NAME AND SHAME THE SALESMAN, I SHOULD OF LISTENED TO MY HEART BAD VIBES FROM THE START. THIS COMPANY HAS THE WORST COMPANY ETHICS EVER, ALL BUILT ON FALSE PROMISES AND HARD CORE SALESMEN & WOMEN WHO ARE EMPLOYED JUST TO THRIVE ON THEIR COMMISSION, NO REAL HONEST OPINION AND THE WORST CUSTOMER SERVICES EVER I REPEAT EVER. WAS PROMISED 3 MONTHS DELIVERY BEEN WAITING OVER 6 MONTHS AND STILL NO SIGN OF SOFA, DEMANDED A FULL REFUND ( I PAID OVER 4K CASH ) AFTER MANY LIES AND FALSE PROMISES I FINALLY GOT A CALL SUGGESTING £250 discount due to ths inconvienience, i obvioulsy declined then i was told i still got to wait best part of another 3 months, forget that, I WAS STILL ADAMANT FOR A FULL REFUND. FINALLY AFTER 2 WEEKS I GOT TOLD I COULD NOW HAVEA REFUND, ANOTHER WEEK PASSED AND I GOT MY REFUND. I GAVE SCS THE BENNIFIT OF DOUBT EVEN AFTER READING ALL THE BAD REVIEWS ON LINE. BUT WHAT A FOOL I WAS. NEVER EVER EVER EVER AGAIN. PLEASE GUYS STAY AWAY THEY ARE A CON COMPANY.”

Helpful Report

Posted 4 years ago

“First off I was quoted £1000 for 3 carpets and when man came out to measure it had gone up to £1200. Then when it came to fitting the 3 carpets scs got the bedroom and living room carpets the wrong way round and stair carpet was the wrong colour. Then after numerous phone calls and e-mails which they didn’t respond to they eventually turned up to fit carpets approximately 2 months after we ordered them. The most incompetent company I have ever dealt with. They told me they hadn’t received any e-mails off me then replied to me with an e-mail they said they hadn’t received. So they are liars aswell. I wouldn’t get a carpet off this place if they were giving them away. Still waiting for some sort of compensation off them but so far offers have been poor we used scs in horwich. Never use these idiots.”

Helpful Report

Posted 4 years ago

“Shockingly poor Company ScS is no customer service just take your money and give you badly made furniture and poor quality carpets. I have never come across such a bad company as ScS. I have since learned that the positive reviews on Trustpilot are fakes, manipulated when buying from ScS they say to you leave us a review and you can get all your money back you paid, so customers are leaving positive reviews well before they have even had thier carpets or sofas. This criminal company should be shut down by the goverment to protect future victims.”

Helpful Report

Posted 4 years ago

“The worst company I have come across. Paid in full but they didnt deliver and to get a refund they took over 3 weeks! The carpet quality was terrible. I went to a local carpet shop and they were much better!”

Helpful Report

Posted 4 years ago

“Expected to clear the balance on a sofa which is still faulty. Oh PLUS a year's interest too! Will NEVER use nor recommend again.”

Helpful Report

Posted 4 years ago

“I can't believe this company havnt been shut down. I'm going to start by saying don't believe the reviews on trustpilot as Scs are offering customers the chance to win the cost of their orders back by leaving reviews on trustpilot, hence all the good reviews by people who havnt even had their orders yet. Look on Facebook or here to see more accurate reviews. I have carpets that have holes in them after a couple of months of fitting and sofas that are sagging in the seats, so badly I can feel the wooden frame underneath. Once you have parted with your money Scs will not help you, you are wasting your time emailing them, they won't respond, if your lucky enough to have a phone call answered they'll fob you off and not get back to you. They are an utter disgrace. Don't be fooled by the fancy tv adverts making people think they're a big reputable company as they are not they are breaking the law by not refunding customers with faulty goods. I have never been so angry with a company In all my life. DO NOT BUY FROM SCS, they sell cheap rubbish products that will not last and will not help you when you complain. You will be stuck with faulty furniture and still paying for it for 4 years like me. And please don't infuriate me even more by leaving a response to this review SCS as the only reason you'll be doing that on here is to make it look like your trying to help me. You know fully well you have no intention to it's all for show.”

Helpful Report

Posted 5 years ago

“Copied from my Lazyboy post Rubbish Poor Expensive SCS / Lazyboy Products and after Sales etc... Why did we not see these reviews before we bought a "Lazyboy" from SCS Leicester??? Delivered 04/09/17 £3,300 paid A Tamla 4 seater corner suite with end electric recliners and a single electric recliner in fabric. After just 4 months (January 2018) we contacted SCS and eventually had a visit from an "expert" because the cushions had collapsed on the two sofa recliner seats! However he stated this "softening" is acceptable and is normal in today's standards and it would settle down. Well it certainly has settled down, right onto the frame! It cannot go any further. Since this we have contacted Lazyboy (15/2/18) who have said "nothing to do with them go back to SCS and request another visit / review and send to Lazyboy". I did this on the same day and "Sophie" from the SCS service department said they would arrange another call? During this time we returned to the store where we bought the furniture from and they were not interested whatsoever and just referred us to the service dept. Maybe we should arrange a sit-in at the stores to help others from making a huge mistake and purchasing from SCS or a Lazyboy? SCS don't want to know as they say they have sent their expert once and he stated it is okay? We wrote to them (SCS - 15/3/18) and said we did not agree with the findings and the discussion with Lazyboy. We have not received any response and they have never contacted us regarding a second visit!!! It is not okay, there is no support in the seat cushions and you can feel the frame on your bottom when you sit down? We have to sit on a cushion to use the seats without being very uncomfortable. Before you ask no we are not overweight people. We now have to warn visitors before they sit on the seats. SCS don't care / Lazyboy don't care; how do we progress this? We are now outside the 12 months soft furnishings warranty, although we made the initial complaints well before, which was not explained during the purchase. They major in the sales patter of the 10 year warranty which if course is useless because that if for the frame / structure of the furniture and if the upholstery gives up well before then then it doesn't matter how long the frame lasts! We cannot afford to buy a new suite but as the suite is no longer serviceable and we may have to? Any suggestions and or help welcomed? Should we start a Watchdog campaign and see if they would pick this up?”

Helpful Report

Posted 5 years ago

“Fitter turned up with vinyl as promised to do two rooms. He was on his phone alot of the time. I removed the fixings for two small bathroom cabinets which enabled to let me get the old vinyl out. Informed the fitter I would help him to lift the cabinets to get the vinyl under them. He never asked me to help him. After he left we found he did not lift the cabinets up he cut vinyl around the feet of one of the cabinets with gaps so you can see the floor, He also cut the vinyl short in front of the other cabinet and tried to use another piece to fill in. He also cut some of the edges short that went underthe skirting boards so again you can see patches of the wooden floor. Sent 5 emails with photosto SCS, no reply. Tried several times (25-30min) to phone with no response . Fitter not returning my calls. Will never use SCS again!”

Helpful Report

Posted 5 years ago

“Very bad company who sell poorly made furniture it dosent even last a month, bought sofas carpets. The sofas are sagging all ready in the middle Carpets excessively sheading and holes every where. Contacted ScS by emails phone calls letters, and they just totaly ignore you the reason i have found out why is because ScS are bomb barded with complaints as they sell cheap inferior products that does not last at all. They are the worst company i have ever had to deal with in the 60 years of my life, OVOID AT ALL COSTS UNLESS YOU WANT CHEAP RUBBISH IN YOUR HOME. i am taking them to court money claims online”

Helpful Report

Posted 5 years ago

“Long lead time, then delivery advised. This was cancelled the day before delivery (already more thanthe advised 8 weeks after order) then reconfirmed, then cancelled because of the coronavirus, had delivery occurred when it was meant I would have had my furniture 4+ weeks before the crisis. I wish I had read the reviews before ordering as I would not have ordered furniture from them. I note they are not part of the furniture ombudsman scheme, which most furniture companies are, I find this even more off putting and wander why they are not signed up to this consumer protection service!!”

Helpful Report

Posted 5 years ago

“We have had the sofas 7/8 months and the colour is coming off the seat. Sent photos as requested and told not a manufacturing fault. How can this not be a manufacturing fault when the colour is coming off the leather. They were not cheap leather sofas I am pretty sure they were one of the most expensive and told by the sales person they were better quality as they were Italian leather”

Helpful Report

Posted 5 years ago

“ScS is a really bad company I have spent nearly 3.000 pounds with them and have nothing to show for it apart from damaged carpets with holes in them damaged the wrong sofa sent, also damaged my property forcing sofa through doors, I was not at home when they delivered. I have contacted them approximately twenty times and they don't do anything this has been going on for nearly a year, ScS just completely ignore you there customer service is extremly poor and shockingly bad i am taking them to court”

Helpful Report

Posted 5 years ago

“Really bad experience from ScS wrong sofa delivered damaged as well as damage to carpets property. Contacted them about twenty times and they don't give a dam they are doing nothing I have no choice to take them to court. If you google them there are loads of unhappy customers who are all in the same boat as me I'm a victim of ScS Sofas. I went to their store complained to staff who just keep passing it on to management and still, nothing gets done they just completely ignore you, i walk around my house looking at dammed holes in carpets damaged sofa damage to my property and I think to look what i have to show for just under 3.000 pounds of my hard-earned money, they are a disqusting company who i am taking to court.”

Helpful Report

Posted 5 years ago

“My brother ordered a table and chairs but wanted to cancel due to mum dying and leaving him hers. We were asked to bring in a death certificate which we did but when it came to it they refused to do a refund point blank even though the table is not ready until May. He showed me their terms which did have a sentence to say it could actually be done with written consent but apparently this is not their store’s policy. I then asked for my brother’s signature on the terms and conditions. He found a signature on a receipt but my brother has never read or signed their terms and conditions and has not been given or sent a receipt for his money. In the end they offered a 25% cancellation fee and took back the discount on the carpets. This amounted to £450. The table was £750. At this we walked away. My brother had spent a lot of money with them on carpets alone; £1500 but never again. They were arrogant and totally unsympathetic. My advice would be to stay well clear.”

Helpful Report

Posted 5 years ago

“Hi, There, Make sure you look at all the bad reviews on every site , do not touch GPLAN furniture. You will waste all your money. The technicians that come out to check your furniture wont be on your side , I have wasted over £2000 .00 pounds out of my small pension, We cant sit the furniture for long ,too uncomfortable ,the foams gone soft and you hit the metal springs, absolute rubbish, The material ,chenille is not fit for purpose ,you get shading patches after two or three weeks . BOTH S C S AND G PLAN are not with the ombudsman, I have been trying to get help for months, from 4 different sources, I still hav nt finished , Pity they can t be shut down,”

Helpful Report

Posted 5 years ago

“Got told in the shop if you purchase 5 year fabric guard they come round and clean your sofa do not be fooled by this people they only clean little stains not the full couch as I was told😡😡”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,847 reviews