SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,807 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER buy from scs, had carpet fitted on 2 flights of stairs and a landing but after a few months my stairs had bulging and movement even top step came away and my son slid from top to bottom leaving marks all down his back!! After phoning many times and having two inspections (of which the inspector agreed that its absolutely shocking fitting) scs sent the carpet fitter back who was totally rude and made matters even worse as he just stapled from top to bottom so now I'm left with indentations as well as the original problems .I thought surely a company as big as this wouldn't just leave me to deal with it but oh yes I'm now told to take it to trading standards absolutely shocking customer service SCS you want to be ashamed of yourselves!!!!!!!”

Helpful Report

Posted 4 years ago

“Suite ordered in July given 7 different dates never arrived had to buy elsewhere just before Christmas this color should be forced out of business”

Helpful Report

Posted 4 years ago

“Everything this company are the most rude an incompetent company ever please don’t use them. Go to an independent company they are far better. They don’t give refunds and they take no responsibility for anything they do.”

Helpful Report

Posted 4 years ago

“Sofa which is less than 1 year old has collapsed on one side.scs dont want to know despite sofa having 10 year guarantee.AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Would give no stars if I could ! No suite before Xmas ! Ordered under there guarantee way back in August. Delivery now not till Jan 21 ! They have however taken the full balance as promised delivery on 4th December ! AVOID AT ALL COSTS ! Nothing but con artists! NEVER AGAIN WILL I BUY FROM THEM ,,!!!!”

Helpful Report

Posted 4 years ago

“Carpets fitted to an extremely poor standard. Fitters were sexist and did not complete the job. Sofa arrived damaged and not received a reply regarding repair or replacement. Customer service is appalling. I have called, written and gone in to store to complain with no resolution. Raised with ombudsman and still no responses.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We ordered 2 power lift armchairs and a matching sofa (not powered). Although we had a lengthy wait due to the coronavirus situation, we were continually kept informed. We were given a delivery date and time slot. On the day the driver rang to say they would be with us at 10am (the earliest time on our slot) and they arrived at that time. The were polite, careful and plugged the chairs in to demonstrate their capabilities. Having asked if there was anything else they could assist with, they cleared and removed the packaging and were on their way. We could not have had a better delivery. Well done SCS and staff.”

Helpful Report

Posted 4 years ago

“We ordered our new sofa (£1800) in person at the Fosse Park store in Leicester around mid October and we were told that some sofas could not be delivered before early 2021, however the store manager told us that there was 1 particular sofa with GUARANTEED DELIVERY before Christmas. This wasn't the particular sofa that we wanted but as we were moving into a new flat we settled for it anyway so that we would be set up for Christmas. We duly moved into our new flat on the 20th of October and have 2 camping chairs to sit on whilst we await delivery of our new sofa. Earlier this month (December 2020) we had a text message stating that there was a problem with our sofa and that it would not now be delivered by Christmas, there was no reason or apology given in the message. I got straight on the phone to ScS and it took absolutely ages for someone to pick up the other end. A guy at ScS took my details and advised me that our sofa had been expected to arrive on the docks in Southampton early in December but the ship had actually docked in Dunkirk ! as this had happened ScS now had to wait for the ship to leave Dunkirk and come to Southampton, he also advised me that as this is unforeseen circumstances they now had no idea when our sofa would be delivered. I said to him that this isn't my problem and that we have been GUARANTEED DELIVERY pre-christmas 2020. I also said to him that if they couldn't get our new sofa to us then they should provide a loan sofa until ours arrives as all we have to sit on are 2 camping chairs! his attitude became very aggressive and abusive and he said we are in the middle of a pandemic and basically don't moan about it !! I asked him when can we expect delivery of our sofa and he said I would have to ring again on the following day to give him a chance to find out. I asked if they could ring me as it had taken so long for me to get through and he said that wouldn't be a good idea as he was very busy dealing with awkward customers and he might forget or not have the time !! I advised him that I would ring the following day, and I also said to him that ScS might want to check the container ships Captains navigational skills as Dunkirk is not in the UK and quite some distance from Southampton, a small retaliation for his aggressive attitude. On ringing ScS the following day and waiting for another long time for someone to pick up the phone, I spoke to a different representative of ScS and this time I was informed that basically they have no idea where our sofa is, when it will be delivered or whats happening. I said that this isn't good enough , they've taken our money £1800 for a sofa that's guaranteed delivery pre christmas and that they are in breach of contract, this guy then said check your paperwork and that they have 4 weeks grace to any guaranteed delivery date given and that its not his problem that we have not got anything to sit on. I said at least couldnt they provide a loan sofa until our new 1 arrives or shows up, to which he said he'd get customer support to ring me. Eventually ScS customer support rang me and said they don't provide loan sofas, and we'll just have to wait !! As things stand we have no expected delivery date for our sofa , we don't know where it is , and no customer support or information from ScS. All this and supposedly Guaranteed delivery for christmas !!!! Absolutely dissatisfied with the whole company.”

Helpful Report

Posted 4 years ago

“I purchased a sofa at the dartford store in July and was advised that my new sofa would be delivered on 16th of September. Before agreeing to purchase I gave all measurements And was told this sofa would fit fine . My sofa did not arrive on 16th September and between then and now Iv been given constant estimated delivery dates so Iv been left without my sofa for 6 months I tried to cancel the sofa on the 13th November to be told I would get a call back but no one did . After no luck cancelling I was Finally advised my sofa would be delivered on Monday the 14th of December. Upon delivery, they could not fit the sofa through my front door, in the process of trying to fit it through they ripped the back of the fabric and damage the sofa and my walls . The delivery men proceeded to take the sofa away to return. And told me I would be ok to cancel it for a refund . I ordered a sofa on argos . ( delivery with in 3 days ) I then get a call from the manager at that dartford store . He was Really rude and cocky raised his voice, Told me I had no choice but to accept the sofa and that he will be sending 2 more experienced drivers to fit that same sofa through that same door 🙄 he told me over the phone that they do not accept responsibility of the sofa not fitting and that it was “not his problem” He then told me it’s my word against the drivers about the sofa being damaged he can not answer that, Basically told me there was no way I could cancel the sofa . Next day I sent an email . Within half hour I got called from the same guy to say he would be cancelling it . So It was damaged clearly . That’s not all . They actually has the cheek and kept the £100 deposit I paid !! Absolute con as soon as they have a sale they don’t give a stuff about anything. That’s wrong with the service . Absolutely AVOID This rubbish company !! I have to add though the Delivery men were really nice and sympathetic .”

Helpful Report

Posted 4 years ago

“SCS are a bunch of con artists. Stay well aware. I strongly recommend reading your rights on the consumer rights act 2015. Always write to SCS using recorded delivery. I had a dispute with them over a faulty sofa. 3 times they sent a workman ton look at it after just having it for about 3 months. I read about my rights on consumer rights page and wrote to SCs head office and guess what...they replaced it.”

Helpful Report

Posted 4 years ago

“Scott and Steven are great team and very professional team a credit to scs workers they phoned a hour before they arrived wish more delivery drivers had their outlook to the job well done lads Colin priestley”

Helpful Report

Posted 4 years ago

“totally disgusted in the way scs has handled our complaint about our carpet which i will be dropping of at the northshields stor after Christmas we have complained about the quality of it from the first week it was laid the way we have been handled is disgraceful and believe me we will be dropping it of outside the shop..”

Helpful Report

Posted 4 years ago

“This is the first review I have ever written in my life. Placed order in sept with ‘guaranteed’ delivery before Christmas, del date was scheduled for 4th dec, plenty of grace I though for any delays. 2 dates went by with countless calls to head office (minimum 30 min wait to get through more like an hour) escalated as a complaint still no one calls to help. Had a text last weekend say would be dispatched wed 16th please pay balance 48hours before delivery. Paid balance same day as message came through had a text this morn saying sofa has been dispatched then this afternoon saying it will not be delivered and no future date given. My wife is pregnant due in 2 weeks, we have no sofa. Went into store as couldn’t face holding for an hour to get through which often just hangs up on you anyway for the manager to deflect everything to head office saying she could only tell us what was on the screen. I asked if her holding on the phone was too long - she replied with not one ounce of compassion yes it’s to long. Wow!! She must really have it bad if thats what she openly admits to customers who have paid their money have had a confirmed delivery date and a cancellation on the same day. Horrendous. After looking into it online it seems hundreds of people are experiencing exactly the same. Why would a company ask you to let with thousands of pounds to not even be able to tell you where your product is or when it will be received. I’ve genuinely never experienced anything like it and hope no one else ever has too”

Helpful Report

Posted 4 years ago

“Absolute disgrace. Bought a sofa in September. Numerous delays, and once again today got told delayed again with no date of next "delivery" So no sofa for Christmas. Trying to get through to them to cancel it so i can get it somewhere else is also proving an impossible task. SCS is a joke of a company and dont deserve a penny from you.”

Helpful Report

Posted 4 years ago

“Had original delivery date changed by two weeks then changed again for another two weeks, leaving us with no sofas over Xmas. Blaming Covid is rubbish, other local reputable firms have delivered theirs on time and on some cases early. Will not be recommending or using this company again. Still awaiting delivery.”

Helpful Report

Posted 4 years ago

“Shocking after service care, carpets/sofas ordered in August. Delay upon delay, with sofa and carpet, when finally carpet laid there was damage to our property. SCS told us to deal direct with the contact fitter, still ongoing now. Can hardly ever get through to customer serviceon phone. Avoid using SCS go somewhere else!!”

Helpful Report

Posted 4 years ago

“Worst Sleeper sofa Experience Ever! As usual with most customers received a replacement but still not fit for purpose. Inferior materials, lies, .......”

Helpful Report

Posted 4 years ago

“We received our 2 recliner chairs which we are pleased with,there is one complaint that both the men that delivered the chairs did not wear face masks,my husband wore his. Our address is 6 lords Close,Coalville.w”

Helpful Report

Posted 4 years ago

“I placed my order on 17th August 2020 with JOSH ORCHARD at the WHITE CITY STORE. He told me the time frame is 6-8 weeks for delivery. The order confirmation form stated 30th October 2020 and he said this is the date the manufacturer gives, and it will come before that date. Josh clearly wanted a sale that day to earn commission. He was fully aware I had moved in a new property and didn't have a sofa. Guess what... I am still waiting for my sofa to arrive. I was then given a date of 4th December 2020 and the excuse was that there is a delay in foam due to the current pandemic. I ordered my sofa in August and they decide to tell me this in December! Well, the 4th December didn't happen, but I received an email from them which was the first bit of communication I'd ever received as it was myself that did all the chasing. They have now given me a new ESTIMATED date of 14th December for my sofa to be delivered to the STORE not my property. They do not care that I don't have any sofa to sit on. SCS has completely ruined my experience in getting a new home for the first time as I am isolated in my bedroom and kitchen. If they made me aware on the length of time this would take, I could have made alternative arrangements to lend a chair or sofa to sit on until it arrived. I even asked if they could loan me one and they said they do not have one! They offered me £100 compensation which I am yet to receive, and they seem to offer this to all customers when they mess up, which is on most occasions. This is an insult! I am unable to log a complaint with The Furniture and Home Improvement Ombudsman as SCS sofa is not registered with them and that tells you a lot. Stay clear of SCS.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,807 reviews