SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad staff, careless staff ... I just say avoid this store because you will lose money and struggle your self ... you will get headaches !! I ordered a GREY dining table and they delivered BROWN dining table because the careless staff not recoded any notice about the color. They refused to refund, refused to replace and refused to give discounts! Also, the shocking thing is they hanged a big 5-stars (TrustPilot) review !”

Helpful Report

Posted 5 years ago

“1 star is generous purchased a corner sofa from dundee branch was completely miss sold the warranty on this, haven been advised that everything was covered from tears to stains fair to say this was a load of rubbish. After having a few repairs done on the sofa during its store warranty as soon as it was out and I am talking weeks if that they are not interested and the extended warranty team(castalan) claim its wear and tear even though this has been on going since we purchased it both parts will not listen to the fact that all the fabric is starting wear away along the seams. This is at a point where nobody even sits as cushions cover it. Shocking quality and shocking service. Trading standards is our bext step.”

Helpful Report

Posted 5 years ago

“Do not touch these people with a barge pole! The sofas are very badly constructed to the point of being dangerous, even though they know this they will not refund, their customer service is the worst that I have ever experienced. Once they have your money they do not care.”

Helpful Report

Posted 5 years ago

“Got my carpets fitted today and they have fitted the wrong colour in my bedroom. Complete imbeciles. How you can fit the wrong colour when the entire upstairs is the same colour is beyond me! I'm paying an absolute fortune for these carpets and they go and do this! Then they tell me that it will take three working days before they even looked at the pictures I have to send, then they'll order the carpets! Absolute joke! I'm fuming!”

Helpful Report

Posted 5 years ago

“After waiting 8 weeks for my two two seater sofas they final arrived yesterday 24th July 2019.but wasn't the colour i ordered so rang customers team they wanted me to sent a photo of the colour plus a photo of my receipt and batch number through email I said why do i have to sent all these photo to prove it not the colour i ordered why would u say it not the colour u ordered so they said I could use it till they can pick it up and they reorder but I have to have my front window out to get my old sofas out and new one In so why would I pay for some one to take my window out take my old sofas out and put.the new one In and then when they won't to fetch new one back I have to have window out again then I left with no sofas at all so the new ones are still in my garage still in the wrapping it came in waiting for a phone call from them to see when they coming to collect it my be I will charge them storage anyway watch this space to see when they going to deliver my replacement how long I will have to wait”

Helpful Report

Posted 5 years ago

“Excellent drivers very nice”

Helpful Report

Posted 5 years ago

“Easy to buy . Went into Coventry store and purchased 2 sofas within 30 mins . Polite and professional.”

Helpful Report

Posted 5 years ago

“Everthing furniture wouldnt fit through door after being told it would second delivery thatday that wouldn't fit manager denied this wouldn't refund after a verbal conflict with the manager he wanted £170 for a upholstery to assembly the suit in the house finally agreeing on £70 alot of lies were told by the store and customer services”

Helpful Report

Posted 5 years ago

“I have just recently moved in to my first flat and bought carpet for the bedroom from SCS. From the very beginning it has been a disaster. Firstly, the carpet was a 3 week wait to get fitted but I didn’t mind this - when I returned home after the carpet had been done it was the complete opposite of what I had ordered. Cheap, horrible and rough. I got on the phone straight away and had no customer service and was told to bring a sample down as proof it was wrong! After they could see it was the opposite of what I purchased they said they would send out the right one the following week. I waited another week for yet ANOTHER wrong carpet to come. Again receiving no apology and was told I would have to come back down to order a different carpet as I was unable to have refund. This was about my 4th visit. I chose a different carpet and they gave me another two week time slot but to my dismay, this never turned up. I have been waiting over two months now waiting for my carpet and have received nothing by stress from this company. DO NOT BUY FROM SCS. Dealing with incompetent staff from start and it’s not even the end of my horrendous experience!!”

Helpful Report

Posted 5 years ago

“My partner and myself was purchasing our first sofa together abd as you know this is a big thing for first time buyers and quite frankly I am disappointed in the the service in which I have received. I work in a 5* property and I understand that not everyone has that 5* service ability but this is rediculas. It started when we Brough our sofa they said it would take 12 weeks to be delivered from ordering which we understood and was find with then we was told 6 weeks in that it would be delivered early we through great so we waited in on a Saturday as we paid for a Saturday deliervy (9.03.19), however the sofa did not come and no phone call, so I called the store on Monday ask where the sofa was they said oh its been delayed it will be with you in two weeks I asked why I didn't receive a call regarding the change of date as I waited in all day for something not to arrive they said they had forgot. So again I waited on on 23.03.19 again my sofa did not turn up, again I called got the same responce on my they wmdidnt call which is rediculas and a lie, this time they said it would be delivered at the original 12 weeks so again I sat in waiting for a sofa which I knew would not come on 13.04.19 and suprise suprise it didn't turn up this time I called the store manager who said hthat he would call the manufacture and get a date and he would call back in a couple of days, a week past so I called back asked again what happened with the manufacture and when my sofa would be delivered he said he will call the manufacture once he is back from his annual leave and then come back to me at this point i had enough of the run around and service in which I was receiving from the Dartford store. I had asked the store manager Tony why had he not called them as he had promised originally that he would come back after a couple of days and now it's been a week and knowing what type of service I have received all ready and they number of days in which I had given up one would hope that the store manager would help, sadly I was wrong he said I had to wait until he was back from holiday and I needed to be patient, honestly I believe I had been. However I waited yet again for the store manager to come back from holiday this time I went down to the store cause clearly I was not getting anywhere over the phone. When I got down to the store I spoke to Chris who sold me the sofa and he apologised for what had happened that was the first apologise in which I received then he said the delivery date should be 4th May I said thank you and then asked to speak to the store manager to complain about everything a request a refund of my deposit of £300.00 considering our sofas Coast over £1200.00 I think the deposit was a small token. The store manager would not listen to what I had to say he would talk over me talk down to me like I was a silly lite girl and then said that the refund would be down to the manufacture. I said my complain is not regarding my sofas my complaint is regarding the service which I have been given and waiting my time over and over again, that is down to the store not the manufacture. He said he would only be authorised to give me £80.00 back, I said that is not good enough. So I said I'll take this further. I waited again for my sofas on 04.05.19 and half way though the day I received an email saying they would not be delivered today and they was not in the areas and they would be delivered on Tuesday I called up and said I would not be in and it will need to be a Saturday and I was a little confused that it wasn't being delivered the date in which they said they would. Finally my sofas was delivered 24 weeks after the order date. So I sent an email to the customer service team who never come back to me. I had to send 3 emails and then 3 phone called to get a responce from the customer service team who clearly didn't read my email an wanting to talk to someone higher than the store manager as they got the store manager to phone me and request why I had complained about him and the service I put the phone down and called customer service and said I need to talk to someone that is higher as my complaint was about the store manager. They said they will get the area manager to call me, I had to call a additional 3 times with 3 separate emails going to the area manager and still no responce from anyone it is now 13.07.19 clearly scs as a company does not care about there clients or customers like they like to out on their website with 5 starts for everything. I would never use scs again and I would never recommend the Company to anyone. I still do not have a refund or my complaint closed all I recievd was rudeness and scarcasim. It is easy for them to take your money but when they are in the wrong they never want to give it back. To anyone that reads this do not use this Company for anything.”

Helpful Report

Posted 5 years ago

“Within 12 months, arms came loose on our sofa. We've had 3 visits from home serve to attempt a repair. Each time within 2 or 3 days arms have come loose again. We had a 4th visit from home serve. This time a report was written, the sofa has a manufacturing fault, the frame is collapsing, as a result the fabric on the reclining parts is wearing through. The report also said that the repairs on the 3rd visit, caused more damage, splitting the wooden parts of the frame. After NO help from SCS, we were referred to Retail ADR. After waiting the maximum time, Retail ADR have decided that there is no justification for our complaint! Their reason for this, we refused to an attempt for a repair! It seems SCS do NOT care about customer service!”

Helpful Report

Posted 5 years ago

“We purchased a Barkley 2 seater power console on the 24th Feb this year due to my husband being diagnosed with lung cancer and going through chemotherapy, so he could relax and chill out when he could not sleep. It was delivered nearly 14 weeks later. After waiting a long time for the recliner we were eager to try. Once the guts set the recliner up and left and I came in from work which my husband had waited we both sat on the seats. To our horror the noise was horrendous - we had to wait until the shop was open the next day - they were polite and said we had to wait 2 weeks for an engineer to come out. I asked them if this would effect my consumer rights and they said no. As I made clear this piece of furniture was faulty. However I thought it might be a new loose or something too right that was making the noise. After 2 weeks I recueved my visit and he said there was nothing wrong and the material will wear after a time and the noise should go away. After expressing my concerns and asking how I get my money back he left leaving me a customer service number. They are saying there is nothing they can do and I have to live with the noise. Which I have to express is not a little rubbing noise its enough to be heard on a tape and in the next room. I have expressed my concerns for which I was redirected to the shop. A supervisor rang me and started advising me of my on line rights- when I said I did not want to know he was rude and unhelpful. The reason being I did not buy my product online but via the shop. I've still got a faulty product with a very sick husband who can't use it for the reason I first purchased it for. Please don't shop here, when all is well they are very helpful and seem as though nothing is a bother however as soon as there is a problem. Customer service is not helpful and they don't care. Please feel free to contact me if you want to hear the sound the actual couch makes not the display ones which are silent. Mrs M Duncan”

Helpful Report

Posted 5 years ago

“Worst place to shop I rather spend double then buy from scs bunch of liars,deceivers,money suckers works for. Top to bottom don't even consider buying from them even if they charge you half then market value”

Helpful Report

Posted 5 years ago

“We bought a Lloyd sofa from scs DO NOT BUY was told it was leather it started pulling at the side so someone came out to check said it's half leather half PLASTIC and what did we expect for the money nearly 2 grand I wouldn't say it was cheap will not replace 3 months old waste of money will not use them again”

Helpful Report

Posted 5 years ago

“Absolutely horrible customer service. I bought from them carpet for stairs and I ask them for fitting as well, the job which been done on my stairs was absolutely rubbish. Immediately after fitters left I called and sent email with pictures to customer service I did not get any respond on my email. In period of two mouths I tried to contact them 1000times and answer was still the fitter will contact you in 3 working days never does, then I ask them for the number for fitter and fitter said he is waiting for the carpet to be deliver for replacement. The people working for Scs specially in customer service they are not competent to do they job. Only one advice for the next customers if you can avoid to do anything with this company then do so.”

Helpful Report

Posted 5 years ago

“Dear SCS potential future customers stay happy by buying Reliable seating from somewhere else! After 18 months of a sham of a service we finally got back are money today - no apology from the desk staff a lady who questioned in January last year 2018 how I could possibly know how substandardly thin the lazy boy leather was? I replied “drag your finger lightly down your eye lid & you will find the skin gathers - do the same to your heal & there’s no movement! Ours was so thin three inspections later confirmed the leather was laminating - the top layer peeling from below a common situation for SCS just read review. Co.uk who slated SCS! Unlike trust point! - Sadly being polite with the impolite doesn’t get results, we where swiftly shown the customer aftercare number as the stoke store couldn’t help or phone ! Now for Aftercare who on fitting in with me found they had a date 3 months on !! This was followed by a follow up inspection a failed call out & then a senior member coming out to authorise the 5 recliner seats purchased (a 3/2 & chair,) to be refunded or replaced with a new one. Don’t forget the no show appointment or the fact that you have to take the whole day off each time ! Result -Having been assured the New replacement would be checked on arrival & despatch, we received it just over a year later a replacement that had more quality issues than the first! Could they sort this out ? The Tablet said yes we can send you an engineer we don’t know who as the tablet looks who’s free then sends them to the next customer- on that day?! maybe you could go off the photos I sent to the stoke store manager so the leather technician could bring the stuffing / replacement leather & Un bent frame ? - no was the reply the system / tablet chooses the technician so we don’t know who to send your pics to or allow an appropriate time slot to fix it on the now 5th day taken off work) I did ask was there a human in charge of the tablet that could help me ? Sadly it’s the Tablet that tells them where to go there is nothing we can do ! The new store manager who tried her best to sort out our faulty goods said it wasn’t financially viable to replace but did offer to refund (having git authorisation said) minus the 12 months usage we had sat on it !! If it’s faulty it’s replaced or refunded! The replacement was faulty so now speak to the regional to refund all ! You don’t banter with a customer who’s sat on / waited for SCS to act & now you want to take off the usage!! Again I the customer waits ! Finally yes you can have your full refund but we will have to pick up within a week as the head office system / tablet dictates you get your refund one week later but no seat to sit on while you order from elsewhere-they know I have a spine issue but are happy for us to sit on a deck chair while A competitor has the new leather furniture made & shipped in (8weeks) I pointed out you know the delay as you have the same wait for overseas goods so now delay our collection! Again off to regional who then over rides (human intervention!) the system & adds common sense - are new leather seating arrives tomorrow morning it’s from Sofology who have been great, & squirmed at the photos of the SCS quality! SCS uplifted yesterday & scraped the leather as they left (not to worry the frame is the part that gets reused ? That’s the bent frame I replied!) I’ve trained major retail for over a decade within a totally different industry, sadly SCS is lead by a poor system & a head office far from customer focused allowing procedure to delay fixing customer issues, it seems it’s all about taking the money rather than keeping a customer & we have long memories!! I’ve received an apology a month ago from the stoke store manager & she did try, however no compensation for the day’s off time taken off emails & folow up calls & so can only take the trouble to advise customers to simply go elsewhere!”

Helpful Report

Posted 5 years ago

“Just received our Lazy Boy furniture from SCS. All looks really good so now trying/testing them out. Special Thanks to the delivery team Matt B & Dan R for careful and considered delivery with no damage incurred and, handling delivery from a awkward access !. Thanks again Sheila”

Helpful Report

Posted 5 years ago

“Shopped at st Helens store, the manager was great, good advice, the carpet cost £870, for 24ft by 12ft. We had the best underlay and free fitting. Carpet arrived on day promised . Fitter (RYAN) was polite , professional and approachable. The carpet looks amazing . I would definitely recommend this shop .”

Helpful Report

Posted 5 years ago

“Absolute rubbish, ordered furniture 28th December 2018 from Bromborough store wirral, delivered wrong order x2 two seater for family of 6,left it with us without warning us we have to pay while we wait for correct order which will arrive at end July 2019, countless calls with no reply wished to cancel order as it was too long to wait, told carnt under contract so a 7 month wait while paying for incorrect furniture, stay away from scs at all costs disgracefully attitudes they won't do nothing for your complaints or hold payment while you wait for original order, stated my claim "time is of the essence" legal term, of which I want to cancel, this re-order was not signed for or explained to me or agreed and was just done by store rep or con man wanting his commission so now long haul with CAB tomorrow, if I refuse delivery then I'm stuck with wrong sofas which we have to pay for, I was explained this after I tried to cancel, l Stay away people please do not order from this company DON'T ORDER”

Helpful Report

Posted 5 years ago

“We had no problems at scs the sales staff were very good they didn't pressure us we bought 2x2 leather sofas delivery was on time and the delivery men leigh and Steve were great they took all the wrapping and and assembled the sofas they were very friendly and polite they also made sure there were no problems with the suite before they left”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,808 reviews