SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of November.. I called them beginning og December asking them to collect sofas.. They agreed but said if I could hold on until end of January it would be sorted.. I agreed.. Cushions came at end of January and was delivered to be on February 10th.. They were wrong AGAIN.. Called and asked for a refund and they have declined due to what was written on order form and it being a miscommunication.. But will reorder cushions..I have totally had enough of this company and want rid of these sofas as the hassle so isn't worth it.. When calling head office they refer you back to the store you bought them from.. Great.. It may sound trivial to many people but my mental health is suffering.. I rarely leave my house and my home is my castle.. Cheers Scs.. Would never use this company again and nor would I recommend them..”

Helpful Report

Posted 5 years ago

“Rubbish customer service”

Helpful Report

Posted 5 years ago

“32 months after buying a leather reclining chair for nearly £800 the seat cushion started to sag on the left hand side, I phoned Castalan the company Thad deals with the warranty and specifically asked if it was covered under the 5year warranty and was told yes, a claim form was filled in and an appointment booked, a letter was received saying the fault was not covered under the warranty so another phone call was required, I was told an engineer would still call to check the frame. When the engineer arrived he checked the frame which was as expected ok, he then inspected the seat cushion filling was not covered under warranty as it only lasts two and a half to three years, he then proceeded to tell me to go to Dunelm and buy a 2 inch foam seat pad and then showed me how to fit it once I had it. I couldn’t believe what he was saying and rest assured I will tell everyone I know not to buy from SCS”

Helpful Report

Posted 5 years ago

“After asking for advice on which carpet was best for stairs and won’t go flat,I was sold some stair carpet with a guaranteed (£400) after 3 months it was completely flat and I’m having to replace my carpet.im very house proud but scs told me to hover it,which I do twice a day as well as brush it plus no one is allowed to wear shoes in the house.although they agree it’s does look bad and it shouldn’t of gone like this,they are saying there is nothing they can do! Even though it has a guarantee! Wouldn’t touch this shop ever again now after this! Shocking customer service! Oh and to top it off, they came and measured it when I ordered and I’ve since found out they actually ordered double the size and charged me ! Can not believe it.they definitely see me coming”

Helpful Report

Posted 5 years ago

“4 repairs could bot fix. Replaced the sofa it too was faulty built wrong. Major attitude from shop staff saying one thing on phone then denying it face to face. Avoid”

Helpful Report

Posted 5 years ago

“Fitters fitted vinyl to my kitchen. I requested they come back as it had creases in it. The fitters did not respond so contacted the store. The fitters came out and said there was a fault with it they recommended the store sends out a surveyor. He came and reported back creases and an uneven floor and all badly fitted. He also said the screening I paid an extra £200 for needed doing again. This was reported back then I got a phone call from head office saying they would replace and the store manager would be in touch. The store got in touch but they wanted to send out another fitter to have a look. He came verbally recommended the screening needed redoing and that it was badly fitted and recommended I get felt backed lino when it's replaced. He emailed the store and then I got a phone call from the store manager from Huddersfield to say they weren't replacing the lino as the dog had chewed it. He was rude and went onto say that they couldn't re use the vinyl cos the dog chewed it by the door. I never denied this but the original fault was with fitting and the time scale left before coming back. I asked about the screening and he said he knew nothing of this and that was the end of it. I told him I would dispute this with HO. I have since phoned again twice spoke to the same lady who said she would pass onto her manager. Until today not heard from them. But today the Huddersfield store phoned to say there was a shortfall in the replacement vinyl of £130 ish and they needed this before they would book it in. I asked about the screening and she said she knew nothing of that. I paid an extra £200 to have my floor level, it's still not level and I'm reluctant to pay the extra for thicker lino if I am covering up their error.”

Helpful Report

Posted 5 years ago

“I am disgusted with ScS !!!! My elderly parents bought 2 sofas (paying in full, in cash) from ScS. They also paid for insurance cover at the same time. The wrong sofas were delivered before Christmas and my Mum was devastated. She broke her heart, it was awful seeing her in tears. We rallied around due to the "couldn't care a less" attitude and rudeness of responses that received from ScS. We did NOT receive any apology!!! On 4th January Mum was in outpatients getting an ECG. I received a call from a driver saying he was at their house and couldn't get an answer . When I enquired why he was there he had been sent by ScS to collect the sofas. He did not have the correct replacement ones with him! Needless to say he did not get them. I was appaulled that they were going to knowingly leave vulnerable elderly customers with no living room furniture. Mum was sent straight across to A&E and later admitted for observation for AF. 5 days later Mum died. As I was leaving the hospital and Mums death bed ScS rang / text and emailed to say the new sofas were ready. I explained when they rang again about an hour later that Mum had just died. Despite this I received more communications and eventually my Dad said just get them delivered so we could be finally be left to grieve. They were delivered before we had even had a chance to bury her. A small consolation was that in one call from ScS they said that £200 was going to be repaid as a "goodwill gesture" for the inconvenience. IT HAS NOT!!, As if all of this has not been bad enough today, exactly 1 month after Mum died my grieving father received a letter from Castellan group saying they have received notification from ScS to cancel the protection plan. This is without his permission, without any explanation, without a refund of the cost of the plan and in utmost disrespect for an already poorly treated customer. I am furious, speechless and not going to accept this disgraceful treatment of s grieving elderly customer.”

Helpful Report

Posted 5 years ago

“Further to our earlier revue, now had scs on phone twice in last two days, could not believe they said they would offer discount to us if we bought another suite for cash only, needles to say he was told where to stick his suite. politely”

Helpful Report

Posted 5 years ago

“Worst company i have ever dealt with, 2yrs down the line 3rd sofa and still issues can't be resolved. Their answer to everything is put it in an email. I havent got a computer..... arghhhhhhhh”

Helpful Report

Posted 5 years ago

“RIP off techniques at the Plymouth branch! I can’t believe the rude arrogant manager there is allowed to work there! Bought two sofas in December and still haven’t had delivery one month late and they don’t care. Do not buy from these people, they are sharks.”

Helpful Report

Posted 5 years ago

“Tried to sell me insurance for £200 told them it was too expensive so they took off 100 and dropped the mechanics ins. Then found still charged £200 on invoice”

Helpful Report

Posted 5 years ago

“Oh God Just do Not use this gang of rogues EVER”

Helpful Report

Posted 5 years ago

“Oh boy, would never ever recommend this company. Purchased a sofa in Oct 2018 and the moment I set foot in the shop the sales person was straight there with the usual patter, over friendly and my new BFF by the end of the sale. Goods arrived damaged so I contacted customer service. Boy, where do I start.... Rude staff, not bothered, very unhelpful and the right hand doesn’t know what the left hand is doing so all in all atrocious. Replacement goods were incorrect fabric so re ordered again only for them to be incorrect yet again. I was offered a replacement or refund so decided to browse and was pleasantly ignored by the original salesperson and other staff. No help whatsoever. Decided on refund. All in all, bad company, bad staff and wouldn’t touch the again !”

Helpful Report

Posted 5 years ago

“I would never recommend scs to any one and advices anyone one who does purchase from the never take out extended guarantee warranty. We bought a suite from them for the fabric to deteriorate within 18 months, after numerous phone calls to both scs and castalan (the warranty company) to be informed that its wear and tear, on a sofa hardly used, after getting a friend to look at it, he informed us the material had been put on the wrong way. After informing both companies again, still no joy. The suite was then taken out the back and set fire to it. It's all it was good for. So never use this company nor its warranty company”

Helpful Report

Posted 5 years ago

“Awful customer service and will never shop from ScS again! Having purchased a light coloured suite I purchased the insurance and asked if I'd get a small cleaning kit provided (which I did with previous other companies I'd bought suites and insurance from) and was told yes, but I didn't realise until later that I'd paid for it and not only had I paid for it , there was also a choice of small or large and I'd paid for the large!! I'd let this pass as was excited for new suite. It wasn't delivered in the timescale and no attempt was made to call me to arrange delivery, I just received a text where I had to call a number back and was left in a queue to arrange delivery for which I'd had to pay for. On delivery day, the delivery men damaged my front door, the cleaning kit was not delivered and there was a flaw in the material of the sofa. The customer service is disgusting, they never call you back when they say they will, and it has taken over 2 months to get any resolution. The whole experience has been very stressful and I feel after the store has taken your money they really don't care.”

Helpful Report

Posted 5 years ago

“Took £2441 off me beginning of January for a carpet to be fitted. The young lad reegan I brought the carpet off just Slagged off carpet right saying how poor the customer service was. 1st time round the carpet was due to be fitted apparently a mix up and lack of communication ment they never fitted it (so wasted a day off for nothing. 2nd time Had my carpet booked into be fitted the fitter apparently had fallen and couldn't make it. However they didn't even phone us to tell us until 11am. Have tried to get my money back. The customer service is poor. Apparently no1 in the store us capable of doing refunds. Lady Jo who works there is just full of excuses (Probley not her fault) just the fact she works for a really poor run company. No helpful. No useful. Not actually cheaper than the others like they say. An reading reviews on other websites other customers have had the same issues. Only thing I'd recommend about SCS is not to go there. Absolute joke.”

Helpful Report

Posted 5 years ago

“orst experience ever bought a sofa for 2500 in January and frame broke a few months later took 2 technicians to come out and write it off . Was then told I could not have a refund but to chose another one as they no longer made the original one after weeks back and fourth to the shop I really could not find one I liked so the manager talked me into one that he said was similar etc colour etc he showed me it in another colour and a corner unit telling me it was the best seller etc so it was ordered it didn’t come when excepted however I got them on finance and was still paying the payment s for this broken sofa that we could not sit on so from August to today lots of bad customer service they new sofas arrive they are awful and not as described or colour ring the store and get told there’s nothing I can do they are to small when told their the same size as old ones no their not I hate them and I suffer with bipolar disorder so every time I walk into the living room I cry no one gets get to me and every time I ring or email they say I can’t send them back worst ever company”

Helpful Report

Posted 5 years ago

“Awful will never order again .. was asked to store the carpet at my home on many occasions due to it being delivered on the day they gave me to options either it be stored at my house or it was hanging out the back of the van in the rain I told the lady it wasn’t my problem as it was their fault as it was a mistake with the delivery . Then I was told it was a free fitting which was the offer they had on when the carpet was fitted I had to pay 169 pound so how can they advertise as free fitting when your still paying store manager said he will call me back that was a week ago awful service and I will never buy from their again !”

Helpful Report

Posted 5 years ago

“HARLOW SCS We ordered carpet from SCS Harlow on 12th January 2019, sold on the promise of 2.5 weeks from order to fit - great we thought! The surveyor cancelled the first appointment and it was rescheduled 4 days later. We received a call from SCS that evening advising that the invoice was a little more than the estimate and asked if we could go into store to pay the difference. We went in and were told that the surveyor had, in fact, actually measured it all wrong and we would receive a call during the week as it was a Sunday. We received a call on the following Thursday asking for more payment. We questioned the measurements again and, ironically, the salesman commented that "with no disrespect" he would "rather trust my fitter than you" on measurements. The salesman and the fitter had already messed it up at this stage. We went into store on the next Saturday and thought we had sorted it. We were told we would receive a call 're fitting dates...4 days later and no call so we called them today (Wednesday 30th) to be told it would be another 3 weeks before the carpets could be fitted! 5.5 weeks from order to fit would be more accurate! We noticed that we were being charged £20 fitting costs despite SCS claiming to be offering free fitting included. When I rang and questioned this they offered a unacceptable explaination for the charge. I naturally became angry because of all the above. The phone cut off and, when I called back, the assistant store manager answered. He called me a coward for shouting on the phone to his colleague and suggested that I should come into store to sort it out instead. He also threatened to call the police because I swore during the earlier phone call to his colleague. He also called me pathetic for questioning £20 fitting fee anomoly and said he doesnt care if I am a paying customer, he doesn't want my business and said he would cancel our order! The phone cut off. After 30 minutes or so, I rang him back and asked him if he would like to take the opportunity to apologise for calling me a coward but he refused. The store manager then joined the call and was able to discuss the matter with some decorum and agreed that we should have the £20 refunded and that she would try to get the fitting set for a Saturday which would still make it 5 weeks from order to fitting. SCS is not recommended unless you are happy to be messed around on price and fitting date.”

Helpful Report

Posted 5 years ago

“Great sofa. fab price. Quick lead time and delivery. For once a set of delivery drivers who are on time, courteous and careful of my property! Would recommend.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,808 reviews