Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 bath towels the same as I have bought previously. Sadly this time one end of one towel frayed and the stitching was coming undone on the other. I contacted the company and there was absolutely no problem with replacing the items or having a refund. The replacements are up to the usual quality. I’ve ordered several items from here in the past and would order again in the future.”

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Posted 4 years ago

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Posted 4 years ago

“Pleasing products swiftly sent , good stout brown paper outer packaging and tea bag to savour once one has made up the bed! Ahh, time to settle with a good book I think.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Fast and efficient support through the selection and purchasing processes - they have also been kind enough to delay delivery until remodelling work is completed.”

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Posted 4 years ago

“Love my waffle throw- its looks perfect on my. new bedding. Loved the packaging and little extras with it too. Excellent service by you guys :)”

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Posted 4 years ago

“Love our throw. Cant fault the communication and delivery of the item. Lovely the wrapping and little extras you send out . Makes it so personal”

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Posted 4 years ago

“The bed sheets I bought from the Secret Linen Store are the best I have ever owned. They feel really comfortable against the skin and the quality is excellent. They feel like they will last for years. I really liked that they came in packaging that was environmentally minded. There was even a free teabag to enjoy while relaxing with my new sheets! I will 100% be getting more of these bedsheets.”

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Posted 4 years ago

“bought two different curtains .. the plain white linen which were as the photo and the cotton white curtains. unfortunatelly the thickness of the material is not like denim as described on the website. I expected they would have a thicker feeling ( I am referring to the cotton curtains ) Also It would be a good idea to provide some more information on the different white material : for example the shade on the linen white and cotton denim white curtains don’t match . In pictures they seemed just fine but in reality the linen is a bright white shade ( true white ) but the cotton is like a faded white and next to the linen it seems as if it’s not as clean or not as bright.”

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Posted 4 years ago

“Molly & Harriet, My Feather Topper arrIved at the allotted time. Having unpacked it, it is now breathing in the spare room, at the moment it is too warm to use it, it looks & feels much better than I was expecting. Looking forward to snuggling up when it gets colder. Thank you for your attention to detail. Pauline Green.”

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Posted 4 years ago

“I bought a gorgeous selection of linen bedding which arrived in a beautiful eco friendly package. Unfortunately the shade of aubergine wasn't correct for my bedroom (I am very fussy with matching colours). I messaged Secret Linen who didn't hesitate to accept my package back, provided a fully paid return label, refund was processed very quickly. I'll now be a customer for life due to the excellent ethos and service of the company (loved the newspaper which I kept thank you).”

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Posted 4 years ago

“Absolutely love my new bedding. Excellent quality and comes in a very cute, well packaged bundle. Will definitely buy more from them.”

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Posted 4 years ago

“So good with the first purchase of bed linen we revisited and bought a second lot. Friendly and helpful and unbelievably it turns out they are just a mile away from us. We will be back for more. Fully recommended”

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Posted 4 years ago

“Excellent service. Prompt delivery and beautiful bedding. Would definitely recommend and would buy again”

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Posted 4 years ago

“Great quality and fast shipping. I had a query and customer service replied promptly.”

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Posted 4 years ago

“Gorgeous bedding. Soft and worn in feeling. Love it.”

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Posted 4 years ago

“Love my non iron linen bedding - quite a bit of fluff inside the duvet so had to wash it first but other bedding lovely from new. Towels are divine. 👍👍”

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Posted 4 years ago

“I’m very pleased with my duvet; good quality and good service.”

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Posted 4 years ago

“Excellent! Easy to order! Quick delivery with such care and attention to detail in the packaging - loved the recyclable packaging, natural ribbon, tea pig and newspaper supplement! Duvet set was beautiful quality! I have recommended you to all my friends and family and hopefully they will even start sewing dresses for Africa from pillowcases! ♥️ Was so pleased and happy that I found you!”

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Posted 4 years ago

“Was it worth the money....oh yes! Feels amazing and looks fabulous.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews