Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,029 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

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Secret Linen Store 5 star review on 24th September 2024

Andrew Gutch

129

Anonymous

Anonymous // 01/01/2019

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“Secret Linen Store was a fantastic find and I’ve recommended to many friends.”

Helpful Report

Posted 3 years ago

“Love my linen sheets, cool and comfortable, especially in this hot weather. The colours are beautiful and the quality is good . Highly recommend!”

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Posted 3 years ago

“I return to Secret Linen Store time after time. They have the softest bedding.”

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Posted 3 years ago

“Excellent choice of products and colours, all of which are great quality and price point. The service is prompt and straightforward.”

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Posted 3 years ago

“I have several sets of the Secret Linen Store linen bedlinen collection, a cotton quilt and some pillows and have always been impressed by the quality of the products and the excellent range of colours on offer. Recently, I have needed to ring for advice and found the people extremely pleasant and helpful, even when I needed to return a sheet that I had ordered in the wrong size! Delivery is prompt and reliable (with Dpd) and so was my refund for my return. Full marks for Secret Linen Store from me!”

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Posted 3 years ago

“Second set of striped thin towels I have ordered, they really are lovely. Wash beautifully and dry in the sun without going hard. Would thoroughly recommend them.”

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Posted 3 years ago

“I love Secret Linen Store products, thank you. I have only bought linen so far but it’s wonderful and comfortable, especially as it’s so hot right now. It’s cooling and fresh. The packaging is great and it arrives super quickly. I will definitely buy more.”

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Posted 3 years ago

“Having already bought a bedding set from SL in duckegg which is outstanding I bought a set in mustard, at a reduced price. Beautiful linen and lovely colour. However one pillowcase was considerably paler so I hoped after washing it would even out. Sadly it’s now yet paler. Still fabulous linen and wonderful bedding.”

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Posted 3 years ago

“Great quality products. Wash beautifully and look fantastic. Highly recommended.”

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Posted 3 years ago

“We are thrilled with the quality of the linen duvet we bought. Fabulous!”

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Posted 3 years ago

“Lovely quality linen and colour. Quick delivery.”

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Posted 3 years ago

“I was very pleased with two duvet sets that I bought. As a repeat customer, I was however very disappointed that deep full single fitted sheets were substituted for European single fitted sheets. During my online chat I was highly specific that O wanted the generously fitting European size that I had previously purchased. Very disappointed that you have soured a good relationship.”

Helpful Report

Posted 3 years ago

Good Morning Angela Thank you so much for taking the time to review your order with us. We are so very sorry to hear that the sheets are not quite the right fit, we would LOVE to get this sorted out for you. I will be in touch today and also email, we know that having the perfect bed is the best feeling so we really want to get to the bottom of this for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“The overall buying process was smooth and as expected. Some of the styles/sizes weren't available so I had to contact customer service and was told they are stopping making the housewife pillow cases. I think it would be useful to have this on the website so people are clear about this up front. The products themselves were lovely. I ordered a couple of sets of sateen bedding. The bedding feels soft, and the look - luxurious, which you would expect for this sort of money. The bedding does crease relatively easily, but personally I don't find that such an issue. What I don't like however, is the fact that where I move and turn in my sleep, I have noticed pilling/bobbling on the underside of the duvet cover after only a few weeks which I am disappointed with. Luckily this isn't seen, but perhaps wouldn't have expected this from something that is supposed to be high quality.”

Helpful Report

Posted 3 years ago

Good Morning Stephen Thank you so much for taking the time to review your order with us. We are so very sorry to hear that the Fitted Sheet has shown signs of pilling - we will be in touch with you later to get to the bottom of this for you. Kind and Comfy Regards Jodie

Posted 3 years ago

“I needed a new duvet cover; my old linen one was showing its age. I did few searches and decided on one from Secret Linen Store. I ordered a duvet cover and 2 matching pillow cases, they arrived quickly and have been in use for a few weeks now. The quality seem very good, and they are certainly provide a comfortable night's sleep. Overall I'm very happy, and I have no hesitation in recommending Secret Linen Store.”

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Posted 3 years ago

“Beautiful quality linen at a good price”

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Posted 3 years ago

“Secret Linen has the best customer service I have ever experienced. They are kind patient interested and never rush you into making a decision. They come across as genuinely interested and wanting to help. Thank you so much.”

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Posted 3 years ago

“Lots of choices to suit every pocket. Excellent descriptions. We’ve never been disappointed. And eco friendly packages.”

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Posted 3 years ago

“Tried 3 times to place an order tonight. Your system would not accept my bank details. This is not the first time as I previously had to telephone my order . I have left a voice message in this regard and would appreciate a response.”

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Posted 3 years ago

“I don’t know how but your products arrive in super quick time - 2/3 days! They are beautifully wrapped which I appreciate because they are a luxurious present to myself! And they are very generously sized - no chance of them not fitting after washing. Best of all I love to lie between the linen sheets , they feel so beautiful.”

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Posted 3 years ago

“Lovely quality and perfect blackout curtains”

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Posted 3 years ago

Secret Linen Store is rated 4.9 based on 8,029 reviews