Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 721 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 721 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional terrible claims service. They need to be shut down and fined.”

Helpful Report

Posted 7 months ago

“This is an absolute horrible company! They do not ever give you the money for your time out of work!! I would not even say 1 star!!! Smh. I think all these major companies that use this place … do not want you to get your money. Just be aware when you have to use this company.. you better know they will lie about paperwork that you send them!!”

Helpful Report

Posted 7 months ago

“They are not hear to help!!!!@”

Helpful Report

Posted 7 months ago

“Hard to navigate website. Vague instructions. Little communication. Asking for more documentation when what they have is more than enough.”

Helpful Report

Posted 7 months ago

“Slow, unprofessional”

Helpful Report

Posted 7 months ago

“Absolutely rubbish, cancelling my policy immediately AVOID”

Helpful Report

Posted 7 months ago

“They waffle in their decision making. As if they do not know State FMLA laws. I have seen a personal claim end date change multiple times. They constantly request your health provider to submit documentation and certification excessively. Even if approved they will look for ways to deny and ask for clarification, claiming they are simply following State FMLA requirements. Yet, they do not even come close. It's a vicious cycle of either enept examiners or they truly do their best at making thr process difficult and redundant. They have even falsified information, as what examiner is/was working your claim. And will document an issue was resolved verbally over a phone conversation which never took place. I'm not sure if they have an obligation or a set standard in which they are legally bound to. They way they operate tells me, no. They could care less. Even more the the claimants disability. Examiners will say one thing and document something different. They will tell you what they need to see written on the providers statement I'm order to approve a claim. Then insist your provider clarify even further. I dread having any contact with them. I havr no experience with other companies to compare them too. Maybe they all work in this manner or Sedgwick really is ill equipped and ruthless. They literally make my CPD and depression worse. I believe they also, intentionally inundate the providers with unnecessary documentstion trying to get them to bail. I could recover sooner if I didn't have to subject myself to their havoc causing claims process.”

Helpful Report

Posted 7 months ago

“Sedgwick is the worst! I have been on STD a few times for mental reasons and they caused my mental to be worse. I was approved previously for the same issues and problems but now they said my Doctor and Therapist are allowing me to self manifest my mental illness. Really? I guess my medications that are very high strength Im taking for fun too. I was never late on paperwork actually early but they took a month and questioned my doctor several times and therapist requiring additional notes. A total of 5 notes were sent to them. Its amazing that a nurse and not a doctor can override your pay but I was approved for ADA to keep my job. They think that to have mental issues that are debilitating you are faking it! They have way to much power and the companies they represent know that, yet they still offer a benefit you can never use because they have Sedgwick strong arming you and your doctors! They know it cost money for paperwork to be filled out and keep wanting more and more. Yet never offered to send me to their doctor for a second opinion. The company is trash and should be out of business. I once read a review that they were a death sentence and I 100% agree.”

Helpful Report

Posted 7 months ago

“Having to deal with Sedgwick adds way more unnecessary stress on top of what I'm dealing from my recent stroke. Their specialists don't have the proper training. From the start of my claim till now. I feel like if I have a medical appointment I need to leave an hour earlier just to deal with Sedgwick. I would give an example here but honestly I don't know which to pick. I wish Walgreens would find a different third-party claims management.”

Helpful Report

Posted 7 months ago

“I am looking for your assistance with a claim that you denied,,,,,,but failed to let me know about the denial. I have called and left messages but apparantly you do not know how to retrieve them. Soon you will be answering to my attorney! Fail to notify me of the denial is against the law!”

Helpful Report

Posted 7 months ago

“Worst insurance I've ever dealt with. People Who work here are some of the rudest I've ever talked to.”

Helpful Report

Posted 7 months ago

“For two+ years I have cared for my mother. So I would work 12 hours then go care for her another 6 to 8 hours and then return to work. She passed in the beginning of April. My physicians told Sedgwick I needed to be out on short term disability leave and they denied it, not once but twice. First off, the whole time no one contacted me to let me know any updates or anything about my claim. I had to call weekly if not two times a week. Secondly, no one explained that there wre two separate paper works for FMLA and STD. Thirdly, no one also explained that Sedgwick has the final say even after my physician stated I needed to be out. That's a high risk and a month is a long time to live without pay. So what Sedgwick is saying I would have been better off to come in and cry and be bitter and angry towards the patients?. That is what you are saying when you denied me my claim. This short term disability is a joke. And I'm not the only one who has had a bad experience. Ask yourself if you could make it a month without pay? That answer is no. It's okay because I promise to file complaints and many.”

Helpful Report

Posted 7 months ago

“Don’t want to waste my time but your service is just not acceptable!!! Will not sign up with your company again!!!!”

Helpful Report

Posted 7 months ago

“Good morning! I have been out of work due to a debilitating painfully disorder called Trigeminal neuralgia. I received my packet from Sedgwick on the 24th of April. I gave it to my health care provider. They faxed it. Sedgwick claimed they never received it. So my Human Resource manager had me to contact my health care provider to have them to fax it to her then she faxed it to Sedgwick. She sent it to Sedgwick and tagged me in the email. I have yet to hear if my claim was approved. It’s still in pending. I have checked the portal they give to check the status of my claims nothing has changed. My case manager will not answer her phone call. Leah. Also when she did call me back one time she was very rude. I am really in need of my short term disability. My claim may even go to long term based on my condition. I need to find a way to get answers”

Helpful Report

Posted 7 months ago

“This company is awful to work with. My company uses them and they make it so difficult to get ahold of them. The number they give in their emails goes to some advertisement for life alert and when you finally get past that point of them trying to sell you life alert through a recording for 10 minutes, you don’t get any options to be directed to Sedgwick. I have called just about every number my company has on file for them and no one answers. I have tried every number they provide in their voicemails and the numbers either don’t work, or your routed and hung up on, or you are waiting and you don’t even know if it’s the right department your waiting for and it’s for an hour. I have tried to use the stupid chat and it’s just a robot who can’t help. I am locked out of my account with no way of getting a hold of anyone.”

Helpful Report

Posted 7 months ago

“Awful service. I’ve called from attorney office to locate the claim. The manager was absolutely rude and blame me that I’m sounds like a scammer and hang up…”

Helpful Report

Posted 8 months ago

“In my opinion Sedgwick is trying to kill people. The only give you 1 month of disability and require people on their death bed to go to doctors every month even though the doctor wants 2 months. And require doctors to fill out a ton of paperwork every time for free. The should be aloud to charge Sedgwick per page”

Helpful Report

Posted 8 months ago

“My husband got hurt at work. It took me dealing with the company, yelling getting nasty. Now 4 months later we are NO further than the day he got hurt. FYI don't call them incompetent, they don't like that. But that's all this company is. We are going to call the one news station in Denver. CO. Pretty sure that will get things moving. Just read all the reviews everything they say about deny deny is TRUE.”

Helpful Report

Posted 8 months ago

“Hope their loved 1s endure the pain and treatment they bestow on the injured. Soulless .. worst company worst Dr's they refer u 2”

Helpful Report

Posted 8 months ago

“I was out of work for my mental health my therapist sent documentation however was unable to go into detail due to protecting my hippa rights they never provided me with my short term disability they denied my claim they never answer the phones I’m always chasing down I’ve received an eviction noticed car repoed and my stress is through the roof”

Helpful Report

Posted 8 months ago

Sedgwick Claims Management Services is rated 1.1 based on 721 reviews