Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“They are in the business of making sure claims are not processed in defending the company that holds a policy. But to have the nerve to defend the action of an overtly aggressive employees' action during a non-aggressive conversation is extremely unethical. Needless to say, the people who work for companies in the twentieth century lack quality in conduct and ethics internally and externally. As a former Chubb employee several years ago, I wouldn't use Sedgwick to insurance my children's bicycles.”

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Posted 1 year ago

“Claims are always denied, even with correct paperwork”

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Posted 1 year ago

“One year waiting and 5 different case managers already and none has done anything for me. No chance of any income here disabled at home.”

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Posted 1 year ago

“I decided to go ahead and look up the reviews because I have been hurt since July of last year and I went back to work under restriction conditions which means I went from the warehouse to work from home, and I still ended up with more severe problems and I’ve been to five different doctors. I’m on five different medication’s things to my injury at the warehouse and they are fighting me and this is my third appeal with the doctors. They have lost all my paperwork they have not worked on my case I am so mad with them I’m mad with my employer. so we ended up doing a blood test to see why I was feeling so sick all the time not including my neck injury come to find out I have diabetes type two which is a actual disability with SSDI but I prefer to work and just get better and do my My prescriptions that they gave me to feel better so that I can go back and work in September instead of being on the system well they decided that the second time around the third time around they wanted to take it to a doctor and send it to a doctor that has no clue what he’s doing. He’s a freaking idiot I’m seeing a ortho and he said I wasn’t seeing ortho they make things up. The doctor is a liar I can go on the basically they’re liars liars liars and they are parking our money probably they probably approved it and put it into their own bank account.”

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Posted 1 year ago

“Unethical - this company does not care about patient care, it only cares about money. Furthermore, all their employees involved in my claims process were unethical and twisted words to work in the insurance companies favor.”

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Posted 1 year ago

“Representative was agressive, not wanting to help. Was an extremely difficult process and still haven’t been reimbursed. The insurance cards for prescriptions didn’t work at a major pharmacy. I believe that may be deliberate. They don’t want to pay. Have lost tons because of someone else’s negligence. Don’t recommend this company at all.”

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Posted 1 year ago

“Apparently a random doctor knows whether I need leave better than my specialist in a super rare autoimmune condition. The teams also provide inconsistent information. Do not recommend and avoid at all costs.”

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Posted 1 year ago

“Hello to all experiencing difficulty with Sedgwick. I have some advice. GET AN ATTORNEY IMMEDIATELY. It will help tremendously. I was involved in a car accident where a driver ran a red light in a rental car and totaled my car and caused injuries. The driver admitted fault and I had dash camera footage. I also came out of pocket several thousand dollars to get back on my feet after the accident. Sedgwick dragged their feet and stonewalled me for 4 months. Purposefully "missing documents" and using other delay tactics to frustrate me and get me to give up. Finally I hired an attorney who drafted a demand letter to all parties involved (not just Sedgwick). As a result, the car rental company and the person that hit me were helping to pressure Sedgwick into settling ASAP. It worked! Within two weeks my car was paid off and I am being reimbursed for other financial losses. The injury case is ongoing. PLEASE, if you can... Hire an attorney. It's the only way to get Sedgwick to respond with action. They are a horrible and deceitful company. FIGHT FIRE WITH FIRE!”

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Posted 1 year ago

“I am so annoyed and frustrated with Sedgwick. This is my 2nd time filing maternity and disability leave with them and they ALWAYS lose my paperwork and try to say that my leave is not approved because they haven't received the paperwork so I ALWAYS have to call them for them to be like, "Oh yeah we go it." Also it's so hard to get ahold of anyone who will help me. I keep getting "transferred" which is just them sending me back to the start menu where I have to wait several minutes on hold again. I usually have to make several phonecalls until I get lucky and actually get a competent customer service representative who actually knows what she's doing. Most of the reps have no idea what they're doing. Please improve your training and do better Sedgwick. Also why do they keep asking you to confirm your dates when you have already told them?”

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Posted 1 year ago

“They've let me sit, injured for 4 months, no treatment and called me recently to tell me they overpayed me and need me to pay them back. Literally a joke of a company and I will do everything I can NOT to pay them back.”

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Posted 1 year ago

“An employee with Sedgwick confirmed with me that I could use my last two weeks of paid parental leave after my daughter's first birthday as long as I scheduled it before then. I have the Sedgwick employee's confirmation of this on voice-mail. Then during my leave, another Sedgwick employee told me they won't pay me because they don't pay the time after her 1st birthday. So that week and a half after her birthday was unpaid and I had to cover it with my sick hours. Luckily I never call in sick so I had over 100 hours of sick pay saved up I could use to cover the time but I shouldn't have had to pay (literally) for their mistake. I understand companies/people can make mistakes but they should of taken ownership in making it right. Instead the employee telling me they wouldn't pay me spoke down to me like I was a child, even after I told her I had a recording of the other employee confirming I would get paid. Terrible communication skills.”

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Posted 1 year ago

“This company is incredibly hard to get paperwork sent to all they do is say they have not received it constantly over and over. I was told to mail it to them through a p.o. box. I would suggest if you have to use this company be ready for a fight.”

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Posted 1 year ago

“Claim agents do not answer the phone. After leaving a message they do not return calls. I have also sent emails with no response back. This is the worst customer service I’ve ever dealt with in my entire life.”

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Posted 1 year ago

“I was hurt at work and went to the ER and was told to go see an Orthopedic Doctor. It's has taken three weeks before I heard from anyone from Sedgwick. And this adjuster name Jennifer Meyers called me a month later been so rude and negative speaking to me I had to stop her and let her know that I was not a kid. She was drilling me like I was on the witness stand like I was telling lies.I received a call from my grandson school so I asked her if she could hold on and she agreed. When I clicked over she had me on hold. So I called all day trying to reach her and left many messages and one response. I even sent emails asking for her supervisor and no response. I've been in so much pain every since I have fallen. The Orthopedic nurse reached out to me and said that Jennifer called her after three weeks of her calling to get approval told her that she was not going to approve for me to be seen because she hasn't received a video of me falling.”

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Posted 1 year ago

“It’s taken almost I year to get a settlement even after They Produced all the Numbers and I agreed to their figures. Signed off on a a release. Still haven’t received funding. They said they mailed the check. It’s been 10 days. No check has been received. It appears they’ve lied again.”

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Posted 1 year ago

“If I could leave 0 stars I would. Sedgwick was horrible. I had to file my claim 3 times before it was opened. The first guy never put it in the system. I talked to another person who put 1 in then was called the next day by another person who was rude to me about why I didn't file within 5 days. I explained again that the 1st person didn't open the claim and I already gave my info to someone yesterday. She said she couldn't see that information so I had to go through the whole process again. This was just the start. Everything went downhill and I still can't get them to close my case. This company is a nightmare”

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Posted 1 year ago

“I hit a pot hole 7 months ago at Frys in AZ, it was full of water and I was brand new from Seattle and thought it was just water over road! I got ahold of Frys who put me in touch with Sedgwick! I have gone through two sets of tires and been sucking up gas like crazy, my adjuster had me go get four estimates! First one said, frame bent and it could cost 6,000.00 and the others close to this, she said they’ve would pay rental but when I got to rental it was not authorized ( keep in mind that my car is very dangerous) I continue to call Sedgwick telling them I was in DV and I needed alignment!!! I even was trying to get to Seattle for grandsons birth driving, no response! Finally month 5 Sedgwick states I must pay for alignment to get proper diagnoses and they will reimburse? She offers me $1,000.00 to close claim on my 2019 Nissan Sentra that I bought with 4 miles new!!!!! It’s been a nightmare, they now say get alignment and we will reimburse right away!!! Got into rent money and now may be kicked out for non payment as it’s been over a week and Sedgwick isn’t returning my calls and knows that money was for my rent! If needed I have 4 attorneys ready if needed and they will give me five cars”

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Posted 1 year ago

“Sedgwick is a horrible company to deal to. They will ensure that your claim is paid out. The staff do not have any empathy and are unprofessional, rude and disrespectful towards customers. They will try to find another issue with your house so that the insurance do not pay out and their surveyor is not fully qualified. Their credentials cannot be viewed online. DO NOT TAKE an insurance policy with RSA they are crooks,”

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Posted 1 year ago

“Denies all claims without independent reviews”

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Posted 1 year ago

“It is the blind leading the blind. You could call every 10 minutes and ask the same question and I promise you will get a different answer every time. None of which will be right.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews