Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“Everything. Nothing is done when said it will, I have to call continuously about the same issues. Not listened to and the whole Sedgwick system is a stressfully mess. I don’t know how this claim service is still working with the amount incompetence there. I’ll quit my job before I deal with them again. Deplorable!”

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Posted 1 year ago

“Let’s start out by saying if I could give zero stars, I would have- one star is way too generous for them!!!! This company is the epitome of the worst nightmare ever, not just for the patient, but their doctor(s) as well! I’m a migraine suffer who also gets aura (loss/blurred vision) and stroke-like symptoms, numbness/tingling sensation, weakness, slow thinking and slurred speech. Sedgwick denied my claim twice because there were no objective findings documented by my neurologist. My case manager at Sedgwick even suggested that in order to get this objective clinical information needed, that the next time I have a migraine, I should go (drive) to see my neurologist so that she can examine me and will then have some objective notes to document and submit to Sedgwick. Really, you want me to get in a car and drive while I can barely see and having stroke-like symptoms. What kind of people work at Sedgwick; where is their compassion, concern and humanity. So jump in a car to not only kill myself, but take some additional innocent people on the road with me while I’m at it! I said to her you’ve apparently never suffered from a migraine because it debilitates you, so she then said have someone else drive you. Wow, this is who my company hired to handle employee disability claims. If anything, the way this company conducts themselves and handles patient claims are what causes anxiety and additional, senseless migraine headaches! I would not recommend this company to satan or my worst enemy! Employers, I implore you to stay FAR away from this disgraceful company who causes grief instead of working with you to relieve you from it!”

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Posted 1 year ago

“This is my second time using Sedgwick through my employer. The first person I encountered was Clancy and she was so rude . Ms./Mrs. Watts is now the representative working on my case. She is not only kind but helpful and responsive.”

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Posted 1 year ago

“all sedgwik knows how to do is blame you for there mis communications, it has been mimiscommunication after miscommunication on there end and they blame me for it, when is this company going to get shut down for good”

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Posted 1 year ago

“I had a total knee replacement and was to be off of work 8 weeks. I had problems with my knee so I needed an extension of 4 more weeks. After the doctor sent it my notes they called and needed more medical notes. I didn't hear from them until the 6th week (I was already back at work) They called to tell me that my 4 week extension was denied, and I wouldn't be getting paid for the last 4 weeks. What??? Now your telling me this. Very difficult to work with. The worst! I only gave 1 star is because I had to. 0 stars for me”

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Posted 1 year ago

“Sedgwick is one of the worst companies I have ever dealt with!! The only 2 words they know is "objective medical". I had 2 Dr offices send in all medical notes,treatment plans etc and Sedgwick still say they need more forms? I showed my Dr this Sedgwick note and they said we sent them all the paperwork we have. Still not good enough for Sedgwick! They are a bunch of robots reading from a script! They seem to have no real interest in making a short term disability claim coherent at all. Out of being off for four months they did not even get one payment correct. A few times there was no money at all $0. Either 2 Dr offices are inept at providing the proper paperwork or Sedgwick is proficient in denying claims regardless of the documentation provided. Needless to say this has been one of the worst experiences of my life. They have proven to be a difficult company to deal with! Simply put "Sedgwick Sucks!!!"”

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Posted 1 year ago

“We have been dealing with a STD claim since July. We have had denials, appeals, and denials to appeals. Sedgwick as a company has been horrible to deal with. They will not give you extension numbers and every time you call, you get a different representative. All of the representatives have been pretty helpful, but the management staff has been horrible. They hardly ever return calls or give you the information needed. One time our appeal was denied and we didn’t know about it for 2 weeks after the date it was supposed to be settled. And that was only because I pestered them. STD is a benefit and it doesn’t feel that way when you constantly have to worry about getting paid and fight to be paid. This is in top of the stress you endure during your illness that requires you to be off work. I wish that SEDGWICK would get a complete overhaul in their practices and treat clients with some respect!!”

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Posted 1 year ago

“If I could give no stars, I certianly would. Sedgewick gave NO customer service, No information and did NOTHING to handle my claim!!”

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Posted 1 year ago

“Why do I have to give this so called company 1 star. 0000 rating they are a bunch of con men. Totally unprofessional people who think they have some level of power and use it to probably make their bonus at your expense. This is the first time that I have had a a sizeable insurance claim. Our insurance company put these people in as loss adjusters. Words fail me rude, arrogant, bully, liars & rip off merchants. Avoid if at all possible !!!”

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Posted 1 year ago

“Awful awful awful experience dealing with incompetence and lack of response at Sedgwick. Adjustors and supervisors do not return calls - it may take months to get a response. Mistakes on legal documents. No oversight by management. It's shocking that any reputable business hires Sedgwick to be their insurance company, because they really are low level.”

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Posted 1 year ago

“Terri is very combative and unhelpful. She made a point to say she's been doing this for 25 years while yelling over me. Being yelled at by an employee from Sedgwick who is supposed to be helpful was interesting. Best advice i can give is don't get hurt. You ont want ot have to deal with these people.”

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Posted 1 year ago

“I'm a State Of Minnesota Employee and my personal vehicle was damaged in the employee parking lot by State of Minnesota owned and operated snow removal equipment. The State is self insured and Sedgwick is the claims adjuster. In this case, Sedgwick has not been timely or responsive. Ultimately, I'm confident that the claim will be resolved. But the amount of time and effort on my part is entirely unacceptable.”

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Posted 1 year ago

“Worst company EVER! I go weeks without a check. My lawyer has had to go so far as to reach out to their lawyer because my case manager NEVER responds to anything. This company is a NIGHTMARE!!”

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Posted 1 year ago

“This is the biggest laughing clown show of a company you'll ever have the pleasure dealing with, there should be regulation against morons like this who refuse to pay when their client is AT-FAULT in an accident. they play games instead. where is our government help when we need them or do they receive too much lobbying from this company, hmmmm”

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Posted 1 year ago

“Terrible company does not help when you need help”

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Posted 1 year ago

“Horrible to deal with following a no fault accident in a Budget rental car.”

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Posted 1 year ago

“Sedgwick is horrible to deal with They denied my LOA claim saying that I didn't return my doctor's forms by the due date I had returned them a week before the due date When I called they said that they had the forms My claim was still showing closed and denied online so I called again Then it was that the doctor needed to write a letter in addition to the forms (that they provided) that I had turned in My HR manager had to intervene and get the points taken off from when I was out for my surgery”

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Posted 1 year ago

“Sedgwick employees have not accountability to return calls or answer inquiries once they get your initial statement of the injuries. The rep will tell you that they are your contact but you never hear from them again. Messages and emails are never answered. They make up lies the closer you get to mediation to try to intimidate you and scare you giving false narratives to the opposing attorney meant to damage your credibility with your attorney. I can’t imagine working for such a company that is so crooked. What’s the use in being a workers comp insurance company when you operate solely to ignore and delay treatment? Most of their approved physicians and therapists I encountered are just as crooked. Forget about providing care in the patients best interest. Their focus is on Sedgwick sending them more injured employees to screw over. It’s a corrupt system! Everybody is in it to make money for themselves at the injured workers expense. You can’t win against the system.”

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Posted 1 year ago

“This company should be shot. They are BUMS! They are LIARS, won't return calls, do dirty work for clients and harm honest working people. They're available to start a claim and afterwards go ghost. This is a cheap employer's GOLDMINE of a company. Now we know how they keep premium cost down. BUMS!!!”

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Posted 1 year ago

“My rep assigned us Deandre. I have made several attempts to call, message and request a supervisor callback with absolutely no response for 2 weeks. When I finally got a callback from Sedgwick I’m unable to hear what the person is saying so I ask for a callback and of course there has been no returned phone. Clearly they lack the ability to sympathize or empathize with their patients. I’ve worked with Sedgwick where Sedgwick processed the main short term disability claim and I processed the buy up plans and i experienced the same aggravation of no one responding or taking time to speak to the customer or message the customer and now I’m dealing with the same issues as a patient. I wish I could give 0 stars because that’s exactly what is deserved.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews