Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 723 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“Horrible company! Nobody knows what they are doing! They keep transferring the calls or disconnecting them! I’ve waited 2 months for them to send my W2s and 1099 forms and nobody’s seems to know how to do that! They keep telling me 7-10 business days and nothing! This is ridiculous.. Worst experience ever! I’m so extremely frustrated!!!!!”

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Posted 1 year ago

“This place is HORRIBLE! I have to call repeatedly. I've never spoken with my claims representative after 4 months. I HATE THIS COMPANY! They are the worst. Why are they allowed to do what they want to do? You send them papers repeatedly and they claim not to have them. Each time a new renewal of disability happens you're waiting a .onto to get paid. They need to go out of business!!!!!!!!! They are adding ro my frustration!!¡!!!!!”

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Posted 1 year ago

“They were incompetent with their investigation which did not protect a teacher. The company they work for, SDUSD was also incomplete and did not complete proper contact tracing. Unethical”

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Posted 1 year ago

“This company is used for disability by my employer. They are horrible. Never talked to the same person twice, very difficult to understand. They are never satisfied with paperwork submitted, takes an hour to reach a person. They are very rude, and you have no one in upper management to speak with. The frustration with them is so great, you get to the point you don’t care if you get paid. That can only be the reason employers use them , hoping you give up trying to get paid. I haven’t seen any positive reviews for this company.”

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Posted 1 year ago

“OMG GIVEN A FEW CHECHS THEY BOUNCED .. I HAD TO PAY LATE FEES ... THEY DONT CARE .. SHE WAS ON THE COVER IF SOME WOMEN MAGAZINE IN San Antonio ... No respect ... She must of been wearing a 10 thousand dollar suit ... Bad business ......”

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Posted 1 year ago

“Sedgwick handles leave claims for my employer. My last experience has been a nightmare. Everytime I call I am told something different. Also, I had 2 claims and somehow they got the paperwork mixed up and noone is resolving the issue”

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Posted 1 year ago

“Other than already being angry and having a so called supervisor hang up on me because I gave the company my hospital discharge paperwork and they are not refunding me... the bean counters of Vail Resort tickets... because the 10 physicians don't sign discharge papers after an emergency. Your people say everything must be treated the same? Because no one there has common sense that hospitals have multiple doctors for emergencies? How ridiculous. And you're saying it's because Vail is strict? You can't use common sense? What had this country come to that no one is able to make a reasonable decision anymore. So now I have to go to a doctor...just to get a signature? To get a refund? What a joke this company is.”

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Posted 1 year ago

“What an awful experience. I've been trying to obtain my W2s and 1099 for from them for 1 month now. Every time I call I have to pretty much explain myself over and over and again. At this point I'm going to miss my deadline to do my taxes. It has been definitely frustrating dealing with this company. They are extremely rude and none of them seem to know what they are doing. THIS IS A HORRIBLE COMPANY!!!!!!”

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Posted 1 year ago

“Pretty simple - their phone number comes across cell phone as potential spam or unknown caller. They don’t want you to answer the phone”

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Posted 1 year ago

“Sedgwick motive is to deny all claims until you return to work!!!!!!! They send you medical paperwork to have filled out by your provider but once those sets of paperwork are filled out entirely they’ll stall payment saying that it’s being reviewed by multiple departments just to request more paperwork that they never sent…. They keep your leave status fluctuating from pending and denied. I was told by a representative that I shouldn’t have been out of work for my disability as my disability isn’t a disability to her then she repeated my medical records which is against hippa. THIS COMPANY NEEDS TO BE INVESTIGATED”

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Posted 1 year ago

“First there is know customer service here. They lazy and don't care to help with anything. Everytime I called about the claim I was giv4n incorrect information. When I asked for a manager I was told I can't speak to one I have to speak to my agent which was Terri. She never was at work or she called twice in three weeks after I called 10 times requesting someone call me back. Three weeks later they never send my return to work date so I had to take a additional day off. My claim was denied because she said I asked for help not that my doctors recommend I take the time off. After he diagnosed me with depression and anxiety I guess if I murder my whole family first then I can get the help i needed”

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Posted 1 year ago

“Ashely Rhone is my adjuster. she routinely denied claims telling me that "I am not paying for you to sit around" when I broke my foot at work. She denied my disability payments allowed to all injured people and would insult me telling me "have the day you deserve" while also telling me you are a fake and fraud. I don't understand because Ashley has all of my medical records - everything and talking down to me using the information contained in my medical records. She called me lazy on few occasions when I couldn't go back to work. Ashely is very hostile and although I never met her in person sounds like an angry black woman. They have my entire life at the click of a button and use our medical records against us. she even suggested that I fire the lawyer I hired calling the law firm unorganized a bunch of Mexicans. Ashely is a awful person”

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Posted 1 year ago

“Does anyone know who to call to report this company? I have a unique situation where both parents have very serious medical conditions and they approved the claims but I have problems with them approving the actual days off - both parents doctors have revised the forms to Sedgwicks "new terms" yet because they claim it is not on a different part of the form they do not recognize / approve the terms! Supervisors won't call back, claim examiner is horrible to work with and does not offer any guidance - I told them to call the doctor offices and signed the voluntary form to allow them to do this, they say they will and they never do! Didn't get access to portal (didn't even know about portal, until claim was approved (1 week after start of illnesses" yet when I entered the first two dates off they denied one and claim they gave me a courtesy day but will not approve the day off because it wasn't filed within 24 hours of the day off!!!! How could I have reported it on their portal if I didn't know about the portal until a week later?!?!?! First time I called for a supervisor they transferred me to my case worker.... I told her I wanted her supervisor and was told to call back because she could not transfer me! This is by far the worst customer experience I have ever dealt with, when I am already stressed due to almost losing one parent and the other parent is getting cancer palliative care! Wish my company would use someone else that actually knows fmla law!!!!”

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Posted 1 year ago

“I am a provider, and I will now turn anyone away that is going through Sedgwik. Worthless is being very nice. One star is being very nice also.”

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Posted 1 year ago

“Absolute horrible for claims service. They were hired by my company to review my disability claim. They never returned any phone calls or responded to any messages. They left me cold and dry for over 3 months and they went passed their deadline for an answer on my claim. After numerous daily calling and texting finally 3 months past the deadline they respond with denied.”

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Posted 1 year ago

“This is the worst company in the World. Giving them a one star is being really nice. I have had to deal with these clowns twice and the first claim was denied because they said my house was too old. Even though it was built in 2012 and Sears damaged my wooden kitchen floors with water. Now I have another claim that has been in there office for almost a year now. Does anyone ever work in this company you called them and they pass you around like a napkin. I’m a disabled veteran and this is a bunch of BS. Please by any means stay away from this useless company.”

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Posted 1 year ago

“Horrible.. I am on a leave through work . I got a toe amputation. They denied my short term disability but approved my leave. I cannot walk drive or go back to work. These people. I pay into my short term every paycheck. Let me receive my money”

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Posted 1 year ago

“So far my experience with sedgwick is absolutely horrible I've called them for 3 weeks and sent emails everyday and no one has responded.”

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Posted 1 year ago

“dangerous. These people were hired by my insurance company to deal with my house fire. Since then they have shown a lack of responsibility and neglected to see the bad electrical work done in my property even though I sent them pictures of the electrical work done by Garads. I got 3 of my own electricians in to find a live wire left lose with no cap on!!!!! I made several complaints and they ignored it so went to my insurance company and escalated it. A woman called Sarah Davies was my case haner and then I got transferred over to Paula Cook. Both were useless. I had to go back to my insurance company and take matters in to my own hands. Bad and very unprofessional. Avoid!!!!!”

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Posted 1 year ago

“Everything. Nothing is done when said it will, I have to call continuously about the same issues. Not listened to and the whole Sedgwick system is a stressfully mess. I don’t know how this claim service is still working with the amount incompetence there. I’ll quit my job before I deal with them again. Deplorable!”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 723 reviews