Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 808 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute worst management. Adjuster Melissa Quinones is incompetent, unprofessional and rude. I have had to file complaints and still this woman doesn’t do her job. Must be nice to get paid for doing nothing.”

Helpful Report

Posted 3 months ago

“I would give negative stars if possible. How they are in business is beyond me. Deny every claim and if the poor SOB tries to question, bury them in unobtainable forms, then just don’t communicate at all. There’s a special place in hell for these soulless bastards”

Helpful Report

Posted 3 months ago

“Horrible!!! Absolutely Horrible!! Was out for complicated cateract surgery. If I would have known a head of time I would have saved money to live on. They read doctors notes assuming you are discharged. Then takes up to 3 weeks to notify you for something stupid holding back your pay! And again they owe me for a week and was told I'd be paid out this week! So save your money its not worth the stress!!! This happened to me 5 times now!!! I'm financially behind in everything which has brought my blood pressure up at dangerous levels due to the stress! I alerted my company nurses and they too know this company is bad. Sorry for anyone who has to deal with this!! No excuse for the way they handle things!”

Helpful Report

Posted 3 months ago

“I wish I could give them NO STARS..they are the worst..they won’t respond for NOTHING..it’s been a month now and I haven’t spoken to anyone..”

Helpful Report

Posted 3 months ago

“I HAVE GASTROPRASES ITS A HORRIBLE CONDITION I AM IN PAIN 24/7 AND U GIVE LEAVE TO A PERSON THATS AS A HANG NAIL SERIOUSLY YOU SUCK”

Helpful Report

Posted 3 months ago

“This company refused to pay for the damages to my car Even though the driver hit my car and drove away and there was witnesses.”

Helpful Report

Posted 3 months ago

“Worst company ever! Hateful, heartless & disrespectful to say the least! Don’t waste your time talking to these people! Just let your attorney handle! Loud hatful women Shellie called me on Christmas eve and told me that they would be sending me a $25 gift certificate to sign a release. When I told her I would not be signing she stated i had no choice because the $25 gift certificate was only good if I signed the document and my claim was being denied! Very hateful and disrespectful to say the least! They only have one goal, to deny all claims no matter what!”

Helpful Report

Posted 3 months ago

“The worst experience ever, i filed a claim and the claims manager called me to go over the claim and its due date of January 2025. I happened to call to check on the claim and found out the claim was due December 22, 2024 (on a Sunday) just days after our conversation. I called her back about the misleading information and she got loud, obnoxius and disrespectful over her own misleading information. I called her manager who stated there's nothing she could do but deny the claim. People pay into insurance just in case. But Sedgwick will give you misleading information to deny your claim for their own gains.”

Helpful Report

Posted 3 months ago

“The worst experience ever, i filed a claim and the claims manager called me to go over the claim and its due n due date of Jamuary 2025. I happened to call to check on the claim and found out the claim was due December 22, 2024 (on a Sunday) just days after our conversation. I called her back about the misleading information and she got loud and obnoxius over her own misleading information. I called her manager who stated there's nothing she could do but deny the claim. People pay into insurance just in case. But Sedgwick will give you misleading information to deny your claim for their own gains.”

Helpful Report

Posted 3 months ago

“Worst experience ever, i filed a claim for short term disability and the claims manager called me to go over the claims and due date. She said more MD paperwork was due in January, 2025 and the documents she emailed me also had a due date of January 2025. After calling in to check on the claim, it stated December 22, 2024 just days after our conversation. Called her back about the misleading information she gave me and my MD and she got loud and obnoxius over HER own error. Called her manager who then stated "we'll just have to deny the claim." People pay into short term disabilty in case they'll need. But hopefully you never will because Sedgwick will mislead you then deny you for their own gains.”

Helpful Report

Posted 3 months ago

“I have been fighting with this company since September. They don't return calls and emails. If you're blessed to get a call back from them the person on the phone doesn't want to listen to you. They will ask you a question and then interrupt you and talk over you and later hang up on you. They don't honor their 24 business hour call back. As I am still waiting for calls and emails to be returned from three weeks ago. Occasionally when I call and I do get an actual person they say my rep has called me, emailed me, and they don't know what number and email I'm using because it isn't Sedgwicks; I am using the phone number and email that is attached directly to my Reps email she (Jalecia Robbins) sent me. Yet those missed calls if they don't go through to Jalecia Robbins they get rerouted to Sedgwick. They don't. I call Jalecia Robbins and it goes right to voicemail, it doesn't take me elsewhere. I have reported them to my states insurance commission.”

Helpful Report

Posted 3 months ago

“I had surgery for a hernia, I got the surgeons office to fill out the fmla paperwork, on the very 1st page the question is Leave start date & Expected to return date in which the doctor filled out, sedgwick calls me this morning saying they can't approve my claim yet because the doctor didn't fill out question #5 on page #3, so I look (I have the paperwork) question #5 on page #3 is asking the very same question the doctor filled out on the very 1st page, what the heck is going on with this sedgwick company, I can see if my the reason for my surgery came from elsewhere but it didn't, it came from working for the huge client who sedgwick works for.”

Helpful Report

Posted 3 months ago

“Eloise screams on the phone not good”

Helpful Report

Posted 3 months ago

“After complying with everything that Sedgwicks requested, they don’t do anything… very poor communication, no reply to phone messages… completely in the dark. Will not deal with a company that has them as a loss adjuster again.”

Helpful Report

Posted 3 months ago

“Absolutely horrible they give wrong information with claims causing delays and the employees have no sense of urgency not empathetic constantly giving the run around”

Helpful Report

Posted 3 months ago

“They are worthless and an excuse for a claims management company. Their workers are lazy, incapable of reading documents, sending documents in a timely manner, wait until the last minute to do their job--i don't care about your case load. Sedgwick is worthless.”

Helpful Report

Posted 4 months ago

“Absolutely pathetic customer service! It takes weeks for them to process paperwork. They do not return messages or calls or follow their own protocol. Steer clear of this company.”

Helpful Report

Posted 4 months ago

“I honestly don't know how Yami Hernandez sleeps at night, the worse human being I've ever encountered. How do you deny someone a prosthetic finger? You know I need it. But whatever drag your feet another 3 months. They won't answer people's email or phone calls so I'll keep going to the head of HR for my company, that seems to be the only thing that works”

Helpful Report

Posted 4 months ago

“Horrible. Baby crying in the background. Customer service rep chewing gum.”

Helpful Report

Posted 4 months ago

“Wow, with all of these reviews how can they still be operating in this space? I am 60 days out from my no fault accident.. car totaled.. and I have tried to call my “claims representative” 15 times at least and NOT ONCE.. has she answered the phone OR returned a call… NOT ONCE… emails take three DAYS to get a response and it is some snide remark claiming some third party for the delay… I went up the ladder, supervisor to supervisor. NO ONE calls back, this company is an all out CRIMINAL corporation. Someone shut them down!!”

Helpful Report

Posted 4 months ago

Sedgwick Claims Management Services is rated 1.1 based on 808 reviews