Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.06

1.1 Rating 731 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

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“The most disrespectful claims examiners that lack obvious professionalism and empathy for their clients. I'm definitely reporting to my company and union at Southwest Airlines. It's absurd on top of the stress I'm dealing with they are so inconsistent and obviously don't communicate respectfully at all.”

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Posted 4 months ago

“Horrible customer service! Can’t get a straight answer, get told one thing then get told the opposite. Can ever talk to an examiner, always get leave voicemails but never get a call back! I was out of work for almost 12 weeks and I was denied! Try to get healthier but it will finically cost you!”

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Posted 4 months ago

“I feel so sorry for my customer who is having to deal with these incompetent people. Particularly Christine West. She is counter-productive and bad at her job. I needed an answer and after several email exchanges and two phone calls she finally admitted she doesn't know what documentation is needed. Wow. Just wow. I will definitely not ever use these people with my vehicles.”

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Posted 4 months ago

“What a joke 2 weeks since the flood and Aisha Tasnin says she called at 10:30am. The appointment was at 1:30pm. Nobody seen on the ring camera. Lies already and not even started yet. Hope this gets better but reading the reviews I don’t hold much hope. It’s also Friday 13th today.”

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Posted 4 months ago

“This company is a disaster. Take a look at their ratings (99% negative), Yelp reviews (99% negative), and an "F" from the BBB. Combine that with my own experience, and you'll likely reach the same conclusion: avoid them at all costs. Remember, Sedgwick is a claims management service—not your insurer—and you are under no obligation to work with them. My experience is just one example of Sedgwick's long-standing incompetence and failure to effectively represent their clients and claimants. Sedgwick handles claims processing, including for America's Tire, a subsidiary of Discount Tire. In my case, America's Tire damaged a rare wheel on my $165,000 collectible car. After Discount Tire showed little interest in resolving the issue, the claim was referred to Sedgwick. America's Tire recommended a repair shop that declined the repair three times, citing challenges in matching the paint, texture, and their lack of experience with this specific wheel. After an exhaustive nationwide search for a restoration shop, no one would take on the job. The consensus was clear: all four wheels needed restoration to match texture, color, and finish, but no one was willing to do it. Sedgwick's incompetence is glaringly obvious. They offered a laughable $181.25 for the damaged wheel, and after countless delays, their only response was to escalate my claim to a so-called "collector car specialist" who recommended the wrong replacement wheels—wrong size, wrong material (cast aluminum), and incorrect (14x7) junkyard eBay wheels. This level of dysfunction is unacceptable. Sedgwick's claim worksheet was riddled with errors: wrong vehicle model, incorrect options, wrong wheels, wrong license, wrong condition, wrong value, and unnecessary repairs. They even included a wheel alignment (even though America's Tire never had the car) and a $195.64 replacement for a center cap that wasn't damaged or even present. Is this the representative corporate customers want? To top it off, Sedgwick included a release that was nothing more than an adhesion contract, which I categorically rejected. Whether you're considering Sedgwick to represent you, or you're an unfortunate claimant stuck dealing with them, be prepared for a likely outcome of litigation. This is hardly a badge of honor for Sedgwick or its clients. Claimants should remember they are not obligated to work with Sedgwick, and companies should think twice—this is the public face of their business.”

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Posted 4 months ago

“Worst company EVER! Nobody replies to the messages, 2+ months since they took my statement and NOT EVEN a reply to my requests to update!”

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Posted 4 months ago

“Worse workers comp company ever. Get a lawyer if you ever have to deal with them”

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Posted 4 months ago

“This company is very inefficient and delay the process of claims. They don’t care to follow up on you unless you keep asking them. They also did violation of labor code so you ask the state work comp to complain about them. I will ask my employer use other claim company for work comp.”

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Posted 4 months ago

“My original claim manager has left, It’s been weeks and I can’t get anyone to respond to my voice messages, I’m in pain with lifetime medical coverage, I’m just before going to the emergency room and let them figure out the bills”

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Posted 4 months ago

“Worst service ever”

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Posted 4 months ago

“Unbelievably unprofessional. Sent me several bad checks. THEIR OWN BANK WELLS FARGO WONT EVEN HONOR THE CHECKS. TOLD ME THEY ARE BEING INVESTIGATED BY INTERNAL AFFAIRS. ACE CASH CHECKING SAID , THE ARE ON A "DNT' LIST 'DO NOT TAKE' these checks WTF ???? CALLED KAISER PERMANENTE ADMINISTRATION WITH NO RETURN CALLS. I M GETTING A GOOD LAWYER.”

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Posted 4 months ago

“THE WORST WORKERS COMP PAYOUT COMPANY EVER> DON'T PAY, IGNORE YOU, AND ADJUSTERS ARE RUDEE!!!!!!!!”

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Posted 4 months ago

“I got denied after a hospitalization even though my doctor completed the paperwork. The HR manager terminated me with no fault of my own. She fired me on my 50th birthday over the phone! No class.”

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Posted 4 months ago

“I wouldn't even give him that f****** rated but you got to give him something. They sent me to that ima he agreed that I need a surgery to an injury that happened at the job and they just stopped my checks 4 weeks I'm now living in my f****** car. And you can't understand why people go places and spray everybody to f****** 56 years old and got to start the f*** all over again cuz somebody want to play games with my livelihood.”

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Posted 4 months ago

“They pay on time and sometimes early. Good for landlords.”

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Posted 4 months ago

“If I could give this company NO stars that would be amazing. If I had known contacting Sedgwick for short term disability leave was going trigger my pain, stress and misery even more- I would've just suffered at work. This company is extremely TERRIBLE. I am trying to understand why does it take almost an entire week to review and approve an individual leave. Yet, it's so QUICK for them to want and need additional information. Would fax, email it over before you can even blink. Your examiner is never in! NEVER available. You have to go on a hunt to find them. Leave 2-3 voicemails and messages every 3-5 business days. Pray and HOPE you hear from someone. This company is so unprofessional . The process is VERY lengthly. Receiving pay from them is stressful. It's like you're begging for your OWN money. I literally went through every review on this website. I am glad that I am not the only one experiencing the same issues and or similar issues all 200+ ppl are dealing with. This company is a JOKE. Another thing is, when your examiner can't or don't want to approve your leave, they will send it to someone else to do so. So whats the point of an examiner ???? they will lie and decline your leave if its not enough information for THEM as the worker. not the company itself. This company needs to SHUT DOWN. Good luck on receiving pay. this company would go months without paying you. leaving you behind on bills and medical needs to use to recover.”

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Posted 4 months ago

“I don’t know what to say about this company. But their ASS backwards, they approved me for a leave with the same exact reasons I’m trying to be approved for currently 5 1/2 months pregnant but approved me for an unpaid leave of absence with NO PROBLEM… when it comes to paying they just don’t want to at this point. I’ve had 4 different doctors send in paperwork, I’m in physical therapy 3 times a week… but they want me off UNPAID when I’ve worked there for 3 years. It just doesn’t make any sense to me whatsoever now I have to go back to work against doctors wishes to pay my bills because I’ve already been off 6 months unpaid waiting on them to make a decision and when I asked why is the medical evidence not enough although it was enough to initially approve my claim, I get no answer as to what “medical evidence” they are looking for. I truly don’t understand this company and how they make their decisions because again they initially approved my claim with no issues now things are 10x worse for me and I’m forced to go back to work because although all 4 of my doctors recommended me to be off work, they would rather approve me to be off unpaid with no issues than pay me. It’s truly heartbreaking that this is what I have to deal with. Delta should look into replacing this company because there is no logic behind they’re approval process I guess it’s just who you get and how they’re feeling that day.”

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Posted 4 months ago

“I was on short term disability for almost 3 months and I had to call almost every week with issues getting my payment. I have put in numerous phone calls to try and get ahold of my rep with no luck. I haven't received a single call back from her. I escalated it to her supervisor with several calls as well with no results. I am currently waiting on a check that was supposed to be delivered over two weeks ago and I have placed several calls about that as well and nothing has been done. I haven't even been able to talk to a single person that could help. I am just told on every call that they will email my rep to contact me and it never has happened.”

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Posted 4 months ago

“Unprofessional, this business is what you would think of as a third world government. File a lawsuit bypass these losers save your time and frustration!”

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Posted 4 months ago

“Horrible to deal with in the most stressful of times.”

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Posted 4 months ago

Sedgwick Claims Management Services is rated 1.1 based on 731 reviews