See Tickets Reviews

Name: See Tickets
Rating: 1.13

1.1 Rating 268 Reviews

3 %

of reviewers recommend See Tickets

Company Reviews

Questions

Metrics

1.1

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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See Tickets 1 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought tickets for RebelRock, they canceled the event an hour prior to opening. They blamed it on weather related issues but they had a pre-party the night before with thousands of people and had no rain, storms overnight. Total scam, don’t purchase anything from them. Their going to give us “options” for a refund. I don’t want a credit for another concert that they’re promoting.”

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Posted 3 years ago

“Tickets never arrived for a gig that's tomorrow. No contact number, no email address. Absolute scammers. Avoid at all costs.”

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Posted 3 years ago

“I had two tickets to a gig that was delayed due to Covid and by the time it was rescheduled I was no longer able to go. See tickets saod all the right things and offered to refund me within ten working days. I received no refund within this timescale so I contacted them again through their impossible to speak to a human website only to receive a generic wait 10 working days response. Gig has been and gone and I have not had a refund despite it being nearly a month since it was agreed to give me one. No surprise there is no phone number or method to actually contact them, awful customer service.”

See Tickets 1 star review on 25th September 2021

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Posted 3 years ago

“No info on show due to be rescheduled- no refund - cannot get hold of them - lost £250 I assume”

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Posted 3 years ago

“NO Customer Service I booked tickets on 16th April 2021 to see Harry Potter on 21st July 2021 after my daughter's GCSE exams. The show was cancelled shortly afterwards and SEE tickets sent me a refund with no option to rebook instead. They said at the time of refund that I would be sent a priority booking email when bookings for the show were open again. However, they did not send any email until several weeks after rebookings commenced and it was not a priority booking link just a normal link. I was therefore unable to get similar seats at a similar price and availability was already poor despite the fact I realised booking had reopened long before SEE contacted me. I sent two emails to SEE on the 29/8/21 and on 4/7/21 and received no reply to either. The phone number is a very expensive premium rate number and therefore not financially worth calling. I am very disappointed with the poor customer service and have used a different booking agent to rebook my Harry Potter tickets.”

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Posted 3 years ago

“same problem as everyone else that has bought tickets from this joke of a company called see ticket's should be called we never give refund's back.i had to request that i could get my refund back lol 7th june 2021 had response back stating my refund will be paid back to me in next 14 - 20 days 6 weeks later still no refund left email again and got same email off them stating the same rubbish will be paid in the next 14 - 20 days yet over 3 months has passed guess what no refund.is there anyone that has took this shambles of a company to small claims court if so can you please put some info on here thanks”

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Posted 3 years ago

“Paid extra and still got mugged off. Mis sold cancelation insurance, had positive covid tests and has to isolate following government guidelines and refused a refund.”

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Posted 3 years ago

“Our concert was rescheduled. The email stated to respond to get a refund. Well…..3 emails amd no response. Every time I call their number they either aren’t taking calls or leave you on hold for over 15 minutes to let you know they aren’t taking calls. Poor customer service. I sent my first email 9/2. No contact from company. I can’t get my refund. UNHAPPY!!”

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Posted 3 years ago

“No refund. Their email says no refunds are availble after 5 days before the event but I sent my request (which was ignored) way before that.”

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Posted 3 years ago

“Bought tickets from these thieves. The tickets were never sent and they are refusing to refund the £100 they owe me Thieves”

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Posted 3 years ago

“SOCCER AID SHAMBLES!! Paid £200 for tickets & only got in for the 2nd half due to a "glitch" with printed tickets that turnstile wouldnt recognise. The issue affected lots of people and was widely accepted by the organisers. Yet they did NOTHING to get people in to see the game. They simply left us all stood in a queue. They were issuing paper card handwritten tickets until they ran out of them!! No-one knew what was going on; no-one took charge of the situation. I hope the Etihad stadium have nothing to do with SEE tickets for the Soccer Aid match next year. SEE should not be credited with raising money for Soccer Aid as all they did was ROB people of their money who did not see the full game/enjoy the occasion. A COMPLAINT EMAIL HAS SO FAR BEEN IGNORED. DO NOT BOOK ANYTHING WITH THIS SHAMBOLIC AGENCY”

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Posted 3 years ago

“We needed to change a ticket and they asked us to book and pay AGAIN, then wait for a refund. So I'm out of pocket twice for tickets I can't use??? It's shameful that good events companies outsource ticket sales to con artists like this. BEWARE! They offer extra 'insurance' they'll never pay out on, avoid giving refunds, never available to talk over the phone, add an 'admin fee' just as you check out etc.”

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Posted 3 years ago

“An email was received a week before the gig advising that access to the venue could only be through See Tickets and to download the app and upload the tickets. Seemed easy enough. However, our reference number quoted on our order was not recognisable. We then had to go and register online with See Tickets. The reference still wasn't recognised. The wallet kept saying no tickets available. After 2 days of trying to access the App we went back into the website and registered again. The tickets eventually appeared in the app 2 days before the event. On arriving at the venue the app would not open. We were sent over to the box office where we were given tickets to gain access. Talking to other people at the gig they had lots of problems with SeeTickets too. Would definitely not use any gigs in the future if we have to get our tickets through See Tickets.”

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Posted 3 years ago

“SCAMMMMMM ALERT ⚠️ SCAM!!”

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Posted 3 years ago

“The worst website I’ve ever bought tickets from. There’s no way to contact customer service as they don’t allow phone calls. Just wasted $700 and my tickets didn’t arrive in time for the event. Don’t ever buy tickets from here”

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Posted 3 years ago

“This agent is the worst! They must make a huge amount of money because they have zero customer service systems. The only way to contact them is vi an online form that they never respond to.”

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Posted 3 years ago

“Bought tickets, informed that tickets would arrive in the week prior to the gig. In that week received an email to say that I had to sign in. Website however did not recognise the email address it had just sent the tickets to! Gig coming up this Saturday so still don’t know if we will be able to attend. Really poor! Have spent 2 hours already trying to obtain tickets without success! What a waste of time and money.”

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Posted 3 years ago

“Tried for five days to get hold of See Tickets via four different channels (email, chat, phone, Twitter, FB) after they sent the wrong tickets to us for a festival. Zero communication. It was so easy for them to fix had they just had ANY customer service. Instead we spent an awful week emailing and tweeting them, stressing about whether to leave for a festival or cancel our Campervan and accommodation. At the last minute, the festival itself stepped in after I tweeted them. Utterly disgusted. Why a standards agency hasn’t stepped in, I have no idea.”

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Posted 3 years ago

“Would mark 0 if it was possible. Bought 2 soccer aid tickets including refund protection. Guess what, we can't have a refund. Its structured to be impossible and they later note it's not an insurance policy. WHY DO YOU OFFER PROTECTION. FRAUDS. DISGUSTING.”

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Posted 3 years ago

“My son ordered a ticket for Boardmasters however then had a change of heart and requested a refund - See Tickets accepted the refund request however 3 months later my son has not received his money, even though his ticket has been resold on the resale site. You cannot call See Tickets as the lines are not in operation, nor do they respond to the emails or online requests. The company is extremely poor and I suggest you never use them at all in the future as just rip you off ! If I could give them less than 1 star I would !”

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Posted 3 years ago

See Tickets is rated 1.1 based on 268 reviews