Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 271 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate Selfridges a zero then I would. Despite 10 days to resolve simple complaint. I haven't even received a phone call back. I have no confidence in Selfridges to resolve my complaint in a competent manner. I would be interested in hearing from anybody else with similar issues. Mr Gary Eastwood gjeastwood@msn.com”

Helpful Report

Posted 7 years ago

“I received terrible customer service in the men's shoe department Selfridges Manchester tonight. Despite my explanation about the poor quality of the Kurt Geiger boots I bought I was left feeling like a liar and my request to return was rejected too casually. Please be aware about the returns policy of Selfridges...it is not consistent with a good quality high end store”

Helpful Report

Posted 7 years ago

“I returned an order on 30th Nov 2016 and returned it on the day I collected in store. I was told the refund cannot made in store as the product has to be delivered back to warehouse. Then I waited for 10 days and checked, still not received any refund yet. I called them and said the refund takes 7 working days (I used Alipay as payment method). Fine, I wait for another 7 working day still has no refund transaction yet. Called them and emailed them twice during Christmas Holiday and yesterday. I also attached the transaction history of Alipay as they requested to prove I haven't received the refund from 13th December 2016 till now. Yes,I need prove the haven't done the refund(customer services only replied as they can see from the system, it has been refunded! -BUT where? They said they have passed the information to dedicate team to sort out the problem. But I can't see any positive response from them till now to provide a service to customer. I wouldn't buy anything online from Selfridge as I couldn't guarantee the refund (they claim they have refunded:) they do not provide any help at all!”

Helpful Report

Posted 8 years ago

“You cancelled an order 'due to web problems ' - but still took money ftom my credt card and then , to aff insult to injury, when i reory my 14 yr old daughters Birthday present, i was sent 3 items all wrong, i arranged courier pick up ftom my ace of eotk in order to be reit- dhock horror it fidn'6 turn ip!! Still no items - dyill not reimbursed ????”

Helpful Report

Posted 8 years ago

“I ordered £75 Vivienne Westwood earings, came in 2 small plastic bags, no box or label showing they were genuine. They looked like poor internet copies. When I complained I was sent a box, no notification or apology which required a special visit to post office to collect. After further complaint was ordered free delivery which I rejected as I will never shop with Selfridges again given their poor customer service. I hope this doesn't reflect negatively on the Vivienne Westwood products which I love!”

Selfridges 1 star review on 8th December 2016

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Posted 8 years ago

“Signed up their DPD annual delivery service. Ordered item was not delivered on the correct date. No apology. Don't recommend signing up for the delivery £30 stolen in my opinion”

Helpful Report

Posted 8 years ago

“Ordered £30 biscuits from selfridges ,when food items arrived they had 2 days life left on them, USE BEFOR END OF NOV 2016 . They arrived 28th nov 2016 Ive had refund but no real appology,I WILL NEVER SHOP AT SELFRIDGES AGAIN BE WARNED. I have just ordered alot of items from FORTNAM & MASONS . EXELLENT WONDERFULL SERVICE. Selfridges have a word with FORTNAM &MASON to see how it should be done”

Helpful Report

Posted 8 years ago

“My Dad is in his 80's and last week purchases a pay as you go mobile from Selfridges Birmingham. The Lady who served him did not offer him 9the opportunity to retain his current number or mobile provider or offer to transfer his numbers or photos. He was not aware he could do this. Better customer service is required!”

Helpful Report

Posted 8 years ago

“I was in the Trafford centre in Manchester last Friday and a lady stopped me to sample some prada perfume ,the perfume was very nice but the lady was even nicer, her name was Zahida although she was agency staff she assisted me to the full in my new purchase and nothing was too much trouble for her she is the perfect sales assistant. I just want to say that when you get good staff as what I had you need to hold on to them. Sylvia”

Helpful Report

Posted 8 years ago

“Shopping this evening at Selfridges Birmingham the staff were excellant in the Hugo Boss section. Special mention to Jaedyn who I have to say went above and beyond”

Helpful Report

Posted 8 years ago

“worst shopping experience ever. They shipped me the wrong size shoes, but only refunded me the purchase price. I have to afford the 100 dollar duty and 45 dollar shipping fee because of their mistake.”

Helpful Report

Posted 8 years ago

“I was standing there searching for some underwear for my husband as I seen a selfridges staff her name was safiyah on men's underwear look at me but didn't approach and carried on speaking to either a colleague I found it very rude and I expect to me approached because I went to the staff myself and asked for sizes and she walked away with attitude and came back with my size and attitude I didn't appreciate the customer service at all it was disgusting”

Helpful Report

Posted 8 years ago

“Vary happy withe the purchase and the experience. The item was shipped very promptly, and I was kept informed of the order status via e-mail. The delivery to the U.S. was lightning fast, and the item arrived beautifully wrapped. Wouldn't hesitate to shop at Selfridges again.”

Helpful Report

Posted 8 years ago

“I didn't have my parcel delivered to me and after all that I emailed several times to try getting my parcel back or to get my refund. I was refused to get my refund back because the company claims that I wrote the wrong address down well I have proof that I have been living at that address for the past 24 years and even more so why would I give you the wrong address and even if it was the wrong address am I that stupid that would carry on with order. Well the answer is no. I'm really upset and disappointed as I never received my parcel and now neither my money which I would hard for. This is not what anyone would want in response to a situation which I am not responsible for. I have always been a good customer of selfridges I always shop here but from this time and date I will never shop with you again.”

Selfridges 1 star review on 22nd July 2016

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Posted 8 years ago

“My name is Memphis Reid a 15 yr old boy shopping at Selfridges on the 21st of July. I was in the Polo Ralph Lauren section and i was served by the most wonderful, well-mannered and co-operative young man. I thought he needed a shout out because he was very nice to me and my friend.”

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Posted 8 years ago

“If I could , I would rated this store minus?????????? I was provided for return prepaid label, which wasn't recognizable by any carriers. Return from USA was cost me $120.00 I think, this is the crime Svetlana”

Helpful Report

Posted 8 years ago

“Called Personal Shopping , as I was looking for the rare Adidas Yeezy. First, got an answer that it's not a sneakers store. Ok, when I said these are the limited edition shoes by Kanye West and that's why I'm calling them and not the sales floor got and answer :"Oh yea, forget it we don't have those" Forget it, really? When you potentially wan't to spend £1K for a pair of sneakers in your store. Harrods PS service is way much better and polite.”

Helpful Report

Posted 8 years ago

“Just a HORRENDOUS customer services. All that people are just trained to favour the tricky business Selfridges stand for...BUT NO HELP AT ALL FOR THE VICTIMIZED CUSTOMER. WORSE STORE IN UK EVER!! .......00000000stars...and even they do not give that option.”

Helpful Report

Posted 8 years ago

“EVERYTHING IS HORRIBLE . CUSTOMER SERVICE & THE PRODUCT I WOULD NEVER BUY ANYTHING FROM HERE AGAIN .. LESSON LEARNED”

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Posted 8 years ago

“Thank you so much selfridges , the best service , everytime I want buy something I go to this website , I'm from United state we have a looooot of website for luxury shopping and I know loooot ( matchesfashion .... Barneys....ssens.....luisviaroma..... ) i trie all of them , no compare seriously . Selfridges the best with everything..price,delivery ,fast shipping . Al most 10 par of jeans Balmain I buy it from them and tshirts , jackets ... Exept the cologne and case for phones they are honest they say to me we don't delivery like this ithems to United States . If you want to make sure check my Instagram 17_tx Again thank you so mush Selfridges forever”

Helpful Report

Posted 8 years ago

Selfridges is rated 2.0 based on 271 reviews