Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 270 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Ordered flowers last valentines day which did not arrive, having phoned to check that they would arrive numerous times on the day. Many calls to customer services in the following days which took a lot of my time in order to obtain a refund. Never will order from selfridges again.”

Helpful Report

Posted 7 years ago

“Went to this Japanese Ramen place at Selfridges Ground floor called Tonkotsu. The services are bad. The guy who cooked ramen scratched his feet then handled the noodles. Totally disgusting!!! Don't go there!!”

Helpful Report

Posted 7 years ago

“The most ridiculous VAT process ever. Salespeople just can't give you the form. You have to find your way to the 4th floor, take a number and WAIT to be called to a desk. How stupid is this process!”

Helpful Report

Posted 7 years ago

“I bought a Jose Eber straightening brush from Selfridges. The receipt stated I could get a refund. Took the product home it was hard to use, damaged and pulled out my hair. Took it back 7 days later. Jose Eber didn't want to know neither did Selfridges. Ive shopped there for 40 years. The way I was brushed off made me livid. They have soiled my opinion of them. Not a company that I can trust. The product was not fit for purpose. It was bought under their roof and they take no responsibility. Shabby”

Helpful Report

Posted 7 years ago

“Ordered an engagement ring online that I had previously seen in store to propose to my loved one this weekend. This special event was ruined because Selfridges did not uphold their agreement to have the ring ready for pickup as confirmed in the order. They admitted to messing up my order but did nothing to help my situation. Sadly, it's been all very disappointing and heartbreaking which has left us very unhappy. Don't use this store if you can help it!”

Helpful Report

Posted 7 years ago

“We shopped at la prairie, at Selfridges Manchester, and had the fortune to be served by Paula & Andrena, they treated us like a member of the family with an Abundance of advice. The level of service was exceptional well done ladies great service.”

Helpful Report

Posted 7 years ago

“The staff were pleasant and the shop floors were clean. The reason I have marked you down a level is the signage could be clearer between floors”

Helpful Report

Posted 7 years ago

“The staff were friendly and helped me pick out exactly what I needed. I didn't feel uncomfortable asking for help and they even let me try the swegway!”

Helpful Report

Posted 7 years ago

“I always purchase my wife's high end shoes from selfridges, customer service is excellent.”

Helpful Report

Posted 7 years ago

“After reading all those negative reviews, I had a very bad feeling after ordering my product on the website & I hoped it will arrive and will not be damaged or anything else. I bought a beauty product for a friend and it arrived only 3 days after placing my order, and I live in Germany. I have to say I bought the Selfridge+ because the shipping costs were the same as the Selfridge+ option. I opened the box and it came with return notes & everything, so they let you know how to send stuff back and you don't have to look it up. In my case I don't have to return it because the product is not damaged and everything is just fine. The gift box, that I ordered too, looks pretty nice and not cheap. I made a very good experience with my first order at Selfridges.”

Helpful Report

Posted 7 years ago

“Appalling customer services I bought a small massager from the technology dept and when I opened it a day later found that the actual massager was not in the box. I called customer services on Good Friday to let them know and told them I will be back in London on Tuesday and that's when I will go back to the store. Firstly the seller could not even speak proper English, secondly he told me I have to wait at least 15 mins for the actual guy who sold it to me who was outside having a cigarette, thirdly when he came he said they cannot do anything about it as this has never happened to them and also why did I not come on Friday to the store (maybe I do not live in London and it was Easter so was off work for a while so there is no need for me to travel into London). I then went with him to customer services desk and they also were terrible at handling this. They did not even bother to check that I have actually called them on Good Friday to let them know. At my persistence they called customer services to check and only after that agreed to swap with one that has the actual massager in the box. I was humiliated, made to feel like a thief and they actually believed I was telling a lie. It was me against 4 people trying to convince them this has actually happened and I had a witness who was with me when I opened the sealed box only to find the product missing from it an who was ready to vouch for me. I am not sure what their selection process is for prospect sellers in there but clearly they have failed with these guys who treated me appallingly. I will never recommend this store to anyone, after all there is plenty of competition out there and many other stores with a wider range of products than Selfridges- why go through the humiliation again???? If you do buy from there please open the box to check the product is in the box.”

Helpful Report

Posted 7 years ago

“WARNING!!! DO NOT BUY ONLINE FROM SELFRIDGES!!! This is a SCAM site! I ordered two items but was told that one wasn't available. I asked for the other item to be replaced with a similar product of the exact same price but was told that I would have to make ANOTHER order, with another delivery cost of $45! (nearly the exact same cost as the item itself) I asked them to cancel my order but they PUT IT THROUGH ANYWAY!!!!! This is a SCAM site that works on over priced delivery costs! DO NOT BUY FROM SELFRIDGES!! SCAM SITE!!!! BE WARNED!!! Just look at all f the reviews all over the internet. I can't believe they are still allowed to be open.”

Helpful Report

Posted 7 years ago

“The selfridges team can sometimes send items that are damaged/wrong but I think this is just because they come from a department store. Whenever I have an issue they fix it straight away! Will continue to shop online with you for years!”

Helpful Report

Posted 7 years ago

“Placed an online order and chosen collection date from the store. No communication from Selfridges so at the date contacted department store only to find out that the order has been cancelled as the item is out of stock. Surely, the first thing is to notify a customer as they may have already made plans to collect it. The only positive thing that my enquery was answered within half an hour. - but still no cancellation confirmation!”

Helpful Report

Posted 7 years ago

“The staff in The cosmetics department in Selfridges Birmingham are way too stuck up for this own good. Most of them just think they walk on air just because they work in Selfridges. Had the worst customer service in store, I came to buy a product but after seeing the attitude of the sales assistant on counter (no hello, no contact, had to call her for help), I decided not to waste my money in there and decided to go to Debenhams instead. In my experience of the particular store, it's Tom Ford, Armani, Laura Mercier. Tom Ford tops the list just the worst customer service. Estée Lauder, Clinique, NYX, among the better counters.”

Helpful Report

Posted 7 years ago

“I ordered $750 Canadian dollars worth of Wedgwood dishes for a wedding gift. Then I read the comments on this site. I became very concerned. However, the delivery arrived in 6 days. From England to Toronto! The contents were complete, very well wrapped and in a cool, attractive box. 2 in fact, and I only paid for one. There were no omissions, no extra charges and the delivery company was efficient. Only one complaint: one of the dishes was broken. I have sent a complaint and look forward to their response. However, Selfridge's saved me 30% over Canadian prices, so this was a very good deal. Even with paying duty charges (which Selfridge's calculated and payed for me). I ended up ordering 30% more dishes as a result.”

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Posted 7 years ago

“Overpriced gift wrapping for an over priced bracelet is dreadful”

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Posted 7 years ago

“I had a bad customer service at selfridges Mac make-up counter. It was from a woman called Tushanrne. I will never go again. If you don't like your job no need to ignore a customer.”

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Posted 7 years ago

“If I could rate Selfridges a zero then I would. Despite 10 days to resolve simple complaint. I haven't even received a phone call back. I have no confidence in Selfridges to resolve my complaint in a competent manner. I would be interested in hearing from anybody else with similar issues. Mr Gary Eastwood gjeastwood@msn.com”

Helpful Report

Posted 7 years ago

“I received terrible customer service in the men's shoe department Selfridges Manchester tonight. Despite my explanation about the poor quality of the Kurt Geiger boots I bought I was left feeling like a liar and my request to return was rejected too casually. Please be aware about the returns policy of Selfridges...it is not consistent with a good quality high end store”

Helpful Report

Posted 7 years ago

Selfridges is rated 2.0 based on 270 reviews