Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my wife's birthday when they arrived they look nothing like the picture on website. The bunch ordered had 13 flowers but only 10 arrived. Complain to company and they send another bunch. They arrived and are worse than the original bunch. Will not be using this company ever again”

Helpful Report

Posted 4 years ago

“No complaints department or customer service department. The flowers on the website do not resemble what you get and no one to talk to if you have a problem. my friend paid £30 for a &3.99 bunch of shocking flowers dry and nothing like the picture she ordered”

Serenata Flowers 1 star review on 19th June 2020

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Posted 4 years ago

“It’s the first time I have had flowers from hear. I was so please with the box until i opened it the flowers were of extremely poor Quality and nothing like the picture £24.99 no note on it just a stick hanging out totally dreadful and nowhere to speak with if you have a complaint Garage flowers £3.99 worth shocking”

Helpful Report

Posted 4 years ago

“Usually pleased with the flowers...these were okay for three or four days. These photos are less than a week after delivery - they were £49.99...terrible waste of money. Roses all dead, freesias mostly gone over too.”

Helpful Report

Posted 4 years ago

“Firstly flowers never arrived on date that was given secondly flowers were all dead as pic shows thirdly customer service is an email no one will speak to you please please do not go here for flowers you will be disappointed”

Serenata Flowers 1 star review on 16th June 2020

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Posted 4 years ago

“Just received some flowers my partner ordered as a surprise for me,although I'm really pleased he was so thoughtful he was devastated at the state of them,he showed me a pic of what he ordered and I've got to say they are nothing like it,they are terrible,box also damaged but using yodel as a delivery compant I suppose we should be greatful they didnt end up over the fence,pointless contacting them judging by other reviews as it seems like they wont be bothered anyway...to avoid disappointment dont order from here”

Helpful Report

Posted 4 years ago

“Horrible, cheap flowers, cheap card, empty stick. No resulution - no refund. I can't believe a florist is involved in this company. Sylvia”

Helpful Report

Posted 4 years ago

“My family ordered an expensive bunch of flowers for my 60th when they arrived they looked like a small bunch of stems! Was so bad they went and bought a bunch of flowers from Tesco that looked 20 x better! Don’t waste your money!”

Serenata Flowers 1 star review on 14th June 2020

Helpful Report

Posted 4 years ago

“I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with.”

Helpful Report

Posted 4 years ago

“I order flowers for my sisters 25th wedding anniversary. I received an email the following day saying that the flowers were at the local depot ready for delivery, that day between 8am and 8pm. After contacting them daily and given different answers each time. 5 days later they still had not arrived so i phoned and told them to keep the flowers as they were probably dead by now and the occasion had been and gone. Finally, and only because i said it was a complaint did someone offer to send out the flowers again, but I declined and asked for a full refund. I went onto Bunches website, ordered new flowers and they were delivered the following day.”

Helpful Report

Posted 4 years ago

“Sorry but not value for money, cost £40, but a fivers worth turned up”

Helpful Report

Posted 4 years ago

“My flowers looked okay on arrival but the roses died within three days and the rest of the flowers within five. Customer service asked for dated photographs of the flowers and as I had not thought to take photographs of the dead flowers would not do anymore about it. I felt they were overpriced and of poor quality and other flowers I had delivered at the same time lasted much longer. I would not recommend them to anyone.”

Helpful Report

Posted 4 years ago

“Total rubbish so do not waste your money. Ordered well in advance of date required and paid for delivery before 10a.m. Nothing arrived and when we complained were told flowers were put in garage after the agreed time. Garage had never been opened so someone did not tell the truth. I hope someone enjoyed the chocolates and flowers because we didn't.”

Helpful Report

Posted 4 years ago

“Very disappointing. Out of the selection of flowers I ordered ‘darling delight’ which included roses, at £29.99, expressly because the recipient loves roses. When it arrived there wasn’t a single rose. When I complained Serenata relied on the term allowing them to substitute if any flowers weren’t available. It’s June and roses are abundant! I consider there to be a breach of Sales legislation as the flowers delivered did not match the description and photo on their web site. Also if they rely on the ability to substitute to this extent then there’s no point offering selections - they can just send out whatever they think, regardless of costs. I would NEVER use this company again, and advise anyone looking for flowers to go to a more reliable source.”

Helpful Report

Posted 4 years ago

“I ordered flowers to be delivered today and received confirmation that the flowers had been delivered!!! Problem is they have not been delivered at all and upon trying to find out where the flowers are all I am receiving is a computer generated email that is absolutely no help. Terrible service I shall never use this company again and suggest that you save your money and not use them as all the other flowers this lady was sent today from other companies seem to have been delivered without a problem”

Helpful Report

Posted 4 years ago

“I bought the ‘Peace’ bouquet for my mum-in-law’s 82nd birthday. The display looked gorgeous on the website and for £39.99 it appeared to be well worth it - especially as I was getting a Sunday (Nxt day) delivery. Ordering was easy - although I wish they would add PayPal to their method of payments, but then after reading some of the negative reviews, there may have been many disputes. Anyway, back to MY order. We arrived just after DPD delivered them and wee June took them out of the box. I was horrified 😱. “Is that them????” I asked. “It is hen. I think they’re lovely, Katy” replies my ever so kind mum-in-law. So I took them into the kitchen and separated the greenery (a lot) from the flowers (quite a lot too to be fair) and once I displayed/arranged them (which I love doing) in a large vase with fresh water and the feed, they took on a completely different look altogether. And there were still a lot of the freesias to open which will make it look fuller and more like the burst of white which I ordered. One white rose however had just begun to wilt but sprung back to life after cutting the usual couple of inches from the stem and sticking it in some lemonade for a minute - (which will pert any drooping flower up) before adding it to the display. So when I took them back to the livingroom, Wee June was delighted to the point of tears. She couldn’t believe they were the same flowers that came in the box. Only really one complaint (if that) - the card was sodden but the message readable but looked awful drying out. Other companies Iv used, Flying Flowers, M&S (never ever a Williamson’s 👎🏻) always have the card attached to the outer box in an envelope to prevent the obvious spillage that’s going to happen in transit. But overall, once the flowers were trimmed n cut and put in a lovely large vase, they were beautiful and can only improve once the closed buds open. Thank you, Serenata for the lovely flowers and for not being shy with the greenery (like a lot of others are - sticking the odd wee bit in). The greenery actually adds to the display when placed in all the right places in my opinion anyway, and I’m a fussy b***h when it comes to flowers, hence my initial reaction upon seeing them just out the box. Would I recommend Serenata? ABSOLUTELY. 100% and this is the company I will continue to use from now on, 🌺💐🌸🌷🌹🌼🌺”

Helpful Report

Posted 4 years ago

“Not next day as advertised, when I contacted them I was told to read their terms and conditions pertinent to delivery. The fact that it's plastered all over their website as next day apparently doesn't factor into it.”

Helpful Report

Posted 4 years ago

“Flowers didn't last long, lilies didn't open and they were dehydrated and squashed on delivery. Have had reduced flowers from a supermarket last much longer and look fresher. A lovely surprise to have some lockdown birthday flowers, but wouldn't use this company myself or recommend to others.”

Helpful Report

Posted 4 years ago

“Not happy with the flowers nothing like what I ordered”

Serenata Flowers 1 star review on 5th June 2020

Helpful Report

Posted 4 years ago

“Flowers arrived flat and sparce and did not look anything like the photo online. I also added a card for an extra £3, which i might as well have printed myself on a cheap inkjet on toilet paper. Very disappointing”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews