Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and products”

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Posted 6 years ago

“Good service would use again”

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Posted 6 years ago

“I ordered a dozen red roses for my girlfriend for Valentine's day. Knowing I had already found the perfect card to give her, I opted out of including a card with the delivery. However, the flowers we sent with the very cheap looking, free card option and no message. Such simple way to take the shine off a lovely gesture. Thanks guys.”

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Posted 6 years ago

“My friend loved her flowers, ease of ordering, flower quality and delivery was fabulous....merci”

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Posted 6 years ago

“Ordered flowers , cake, vase,balloon and a hand cream. Hand cream was missing. It was a surprise for the wife who was out of town at her Mums. I had to ask her what she received that is when I found out the cream was missing, otherwise would not have known. Put a request for the item to be resent as it gives you that option when mKing a complaint. Was emailed back that the item can not be resent as it is not a main item so they had refunded my money. Appalling. Not be ordering with them again.”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“No flowers were delivered at all despite them saying they had been. Online complaints is a joke too. 12 emails to get any worthwhile response. Go to your local flower shop and give this joke of a company a miss.”

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Posted 6 years ago

“Beautiful flowers”

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Posted 6 years ago

“Nice flowers delivered and presented well in the delivery box. Have used an online delivery service before but was given poor service so i was sceptical of doing it again. But can say it was 5* service this time.”

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Posted 6 years ago

“Everything. My flowers were not delivered at all completely ruining valentines day. No explanation and lies saying that they had been dropped off by the courier. This company are a joke. Avoid them at all costs”

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Posted 6 years ago

“My wife was pleased with the roses I ordered for her, but there were only 11 instead of the 12 I had ordered.”

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Posted 6 years ago

“The girl I sent the flowers to was extremely happy! Thank you so much! Costumer service also is extraordinary.”

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Posted 6 years ago

“Poor quality roses, not fresh and delivered upside down. Online complaints procedure was farcical with a total of 14 e-mails to sort the issue.”

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Posted 6 years ago

“Delivery was at the end of the night. Understand busy day on Valentine’s Day but would have like to have been informed as the day went on what was going on. Flowers where lovely though.”

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Posted 6 years ago

“Well packaged and delivered on time.”

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Posted 6 years ago

“Roses where dying others where damaged .. there was no presentation what so ever the card was printed wrong , the balloon was just thrown into a brown cardboard box along with the flowers... described as having 20 roses and some white gypsophillia in clear cellophane ... it came in a brown paper wrap with nothing but the worst of the roses they could find... my partner was embarrassed to tell me how bad they where incase I thought she was ungrateful. To be embarrassed getting flowers says about the quality really... when requesting a refund as they where 100% welcome to their flowers back ..they gave me a small fraction back nothing to say sorry or admit there was any wrong and then tried to tell me that maybe I had ordered the wrong item! I’m pretty sure no one would order 20 battered roses in an attempt at a valentines gift. More disappointed in letting my other half down with something that was meant to be a nice surprise! And more shocked at their reaction like I had done something wrong when I brought the issues to their attention. Avoid at all costs M&S had more impressive bouquets at a third the price ! Don’t let them ruin any special occasions as they won’t be held accountable”

Serenata Flowers 1 star review on 16th February 2018

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Posted 6 years ago

“The roses were beautiful,and they were delivered on time despite the short notice for the order given Well done to you all”

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Posted 6 years ago

“My wife was very pleased to get them on time.”

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Posted 6 years ago

“Delivered on time, no issues with booking, presentation was very good. Flowers were of a very good quality. Will use again.”

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Posted 6 years ago

“Great customer service. Flowers in awesome condition. Would buy again.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews