Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, flowers arrived on time and - I am told - are beautiful.”

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Posted 6 years ago

“My grand-daughter was simply delighted with her basket of Spring flowers, and it was delivered exactly when they estimated it would be. Excellent service!!”

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Posted 6 years ago

“I ordered the Twilight Range for my Godmother on Sunday 11 March for next day delivery. They arrived as requested and my godmother loved them. She said they were beautiful and scented. So many roses are not these days. The flowers were only £24.99. Great value, great service. Will definitely use Seranata Flowers again and have already recommended them to friends. My sister recommended them to me!”

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Posted 6 years ago

“Fast and easy, beautiful flowers. Add more cards?”

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Posted 6 years ago

“Beautiful tulips and lots of them. Bought a bunch for my Mum and one for myself. My Mum delighted. Mine arrived later in the day, left upside down on the doorstep with a broken vase inside. Can't report it because site needs a photo. How do you photograph a broken glass vase in bubble wrap! Need to think about delivery. Product However, excellent.”

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Posted 6 years ago

“Beautiful bouquet delivery as promised”

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Posted 6 years ago

“I thought the orchid that died was extremely poor to of only lasted 6 days to what they charge.I already posted it was a copmetion prize out of the sun news paper,so thought it was a freebie as such. I have since found out through westland horticulture that ran the competion they paid full price for it!!??. How can a company takes peoples money like this to give such poor goods and service.For some people the gifts they have messed up may be the last gift they buy their relative,how can the company have this on their hands. Just wondering if a staff member sent their relative flowers and they became damage or died,i bet they would get a complimentary one sent. Cant believe the company are aware I have contacted the sun news paper to inform them of what they promised and didn't do,yet they are still not bothered. Don't they care for their reputation?. My mum is the doctor of orchids,she has repaired and regrown loads before,not theirs it went beyond repair after 6 days. I understand the company wants to see photos,we did but they still brushed it off.this method is hard for the elderly to do who don't own technology and are away from relatives.”

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Posted 6 years ago

“Very nice flowers”

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Posted 6 years ago

“Deivered on time and flowers were beautiful”

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Posted 6 years ago

“The order was delivered on time and the recipient was very pleased with the flowers. Great service. Thank yoy.”

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Posted 6 years ago

“Delivered to a friend in need”

Serenata Flowers 5 star review on 14th March 2018

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Posted 6 years ago

“Easy to use website, delivered on time. Flowers were fresh and very presentable and at a fraction of the cost of the usual Main brand competitors. I shall be using this company again soon”

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Posted 6 years ago

“I have used them twice now to send flowers to my mother. She has loved them, and they keep you updated with the process of your flower delivery with really cute emails. The flowers I’ve been told last for a good 2 weeks.”

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Posted 6 years ago

“Excellent service, ordered after 8pm the night before mother’s day. They were delivered by a friendly driver 11.30 the following morning. The company I could find offering next day delivery at 8pm on a Saturday night”

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Posted 6 years ago

“They dealt promptly with my overspend on the website. That and the flowers sent were well received. All in all 5 star. Thanks.”

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Posted 6 years ago

“Ordered on the Friday afternoon and delivered to the Wife and my Mum on Mothers day. Notification of dispatch and delivery worked for Mums flowers but no notification at all for the Wifes flowers. Flowers as per website and good quality although bunches a little smaller than I expected for the price. That said I have used before and will use again!!”

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Posted 6 years ago

“I ordered two bunches for two mums One bunch was upside down and damaged The other one wasn't delivered on Mothers day. Very poor service and would never sue again”

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Posted 6 years ago

“Ordered flowers in good time for Mother's Day, they were delivered badly damaged and in a very poor condition. The box was NOT padded to keep them in place during transit so when my mother received them, they were tipped upside down in the box and all over the place. Soil everywhere and the plants had separated.I was extremely upset as I live 400 miles away from my mother and this would have been a lovely surprise for my her. I emailed Serenata for a refund and re delivery, neither requests have been fulfilled -it has been 3 days and having sent a photo which clearly shows the flowers is a dire state, Serenata will not admit responsibility of lack of care taken when packaging the product to ensure the product arrives in a good condition. Extremely angry and frustrated. Certainly will not be ordering from this website again - I am still awaiting my refund.”

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Posted 6 years ago

“Delivered on time and they look great”

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Posted 6 years ago

“Easy odering & quick free delivery”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews