Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order Delivery on time No fuss Email confirmation when delivered My friend loved them”

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Posted 7 years ago

“Brilliant service. My husband forgot it was his dad's partners birthday. Father in law called on Saturday not happy no birthday card in post. So got online and found serenata. Phone went . Delivered very quick next day and beautiful not seen them but glad I did buy them.”

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Posted 7 years ago

“Very fresh and beautifully presented flowers. Arrived the next day, despite it being Sunday. Great Flower Service!”

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Posted 7 years ago

“Very happy with the quick delivery but my name was not put on the card”

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Posted 7 years ago

“- Beautiful - On time”

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Posted 7 years ago

“The recipient was extremely happy!”

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Posted 7 years ago

“Flowers delivered on time good quality fresh flowers.”

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Posted 7 years ago

“Speedy delivery nice flowers thank you”

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Posted 7 years ago

“50th anniversary delivery. Arrived on time and the flowers were all in lovely fresh condition. My wife loved them.”

Serenata Flowers 5 star review on 23rd January 2018

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Posted 7 years ago

“I ordered some flowers for a friend who isn't well. They were delivered the following morning by courier at no extra cost and my friend was delighted with them. I asked her to be truthful about them so I would know whether to use Serenata again. She assured me that they were beautiful. I will definitely use this company again, I am very happy with the service I got from them and the reasonable price compared to other similar sellers.”

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Posted 7 years ago

“I ordered flowers to be delivered to my friends for her birthday she sent me pictures of the bouquet and it was beautiful the flowers were lovely & fresh looking some not even opened still in bud very happy with them and so was my friend with her flowers teddy & chocolates she got thank you for making my friends day special”

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Posted 7 years ago

“Worst bouquet of flowers I've ever seen. The bouquet was delivered in a cardboard box which is not very eye catching presentation wise when you answer the door. When the box was opened and the bouquet was taken out, some of the heads immediately fell off of the flowers and the flowers that still had their heads looked dry, eg the outermost petals on the roses were already brown. Over the next 48 hours the rest of the flowers dried up and lost their heads. I noticed as soon as I put them in a vase that they already smelt old, the same smell that I get from supermarket flowers after I've had them for about 7-10 days. These flowers smelt like that immediately. I had to throw them away on the third day. I bought a lovely fresh bouquet from Tesco to replace them. The Tesco bouquet cost £3.50.”

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Posted 7 years ago

“Website easy to use and kept me informed of delivery progress all the way.”

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Posted 7 years ago

“I never received my order and sent a email to ask what has happened. My tracking number said delivered on Friday but the department never received the flowers and the money has been taken out of my bank and still no flowers. Not happy! Disappointed”

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Posted 7 years ago

“Beautiful flowers and delivered on time.”

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Posted 7 years ago

“Great fast service and my friend loved thank you!”

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Posted 7 years ago

“The flowers were ordered for a special birthday. They were delivered as ordered but were very poor quality, going brown. In fact they lasted three days. In the meantime I contacted customer service by Facebook and Twitter ( email facility wasn’t working). This was a Saturday and a replacement delivery was arranged for Monday. I am told that these have arrived and are beautiful but it was very embarrassing to be told on Friday that an arrangement of dying Rosie’s had been delivered. Customer service handled it well but it should never happened and there shouldn’t have been a 48 hour delay.”

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Posted 7 years ago

“service and the response to the quality of product received. Biggest concern when you are dealing with another country is always about what the end result will be.”

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Posted 7 years ago

“Ordered the Sugar and Spice design thought it was appropriate for a baby shower .... my friend was over the moon with them .”

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Posted 7 years ago

“Failed same day delivery of £40+ bouquet no notice given so I had to chase, a day later...email another day later reply due to “unavailability in the local area with our partner florist” Offer of upgrade and next available delivery ...unidentified when. Or full cancel and refund email arrived at 09:44 and I couldn’t access the account as it wouldn’t accept the verification code and resent repeatedly. Finally able to access via two separate devices to find I was unable to cancel... basically the time frame for cancelling had closed. Bearing in mind no time frame was advised in the cancellation offer email! Looks like the order is due for delivery tomorrow! I have emailed them to request cancellation and refund. The event will be four days late and it’s unacceptable. I’m very disappointed. Having previously and successfully used them, I hope they value customers enough to do the decent thing.....”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews