Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and delivered the next day, friend really pleased with the flowers Thank you”

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Posted 6 years ago

“Recipient not home.. flowers dumped on porch for 2 days... no water of course and the administration thought it was okay to do so!! I had to ASK for an apology! I am South African the Rand is 17 to 1... I paid a pretty penny for rubbish service. They could have left a note so my family could have called when they returned!”

Helpful Report

Posted 6 years ago

“I ordered flowers & paid for them, for my mums 80th birthday a week before the date, then the day before I was informed by email {which was not read until the day of the birthday} that the flowers were out of stock and would be delivered 2 days later. I am totally not satisfied with your service which ruined my gift to my mum for her birthday. I have since cancelled the order & am awaiting a refund which as of present has not been done. I will not be using Serenata flowers again.”

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Posted 6 years ago

“Delivery Instructions followed, response to changes in delivery request acknowledged quickly and recipient very happy with quality of flowers😁”

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Posted 6 years ago

“The flowers I ordered arrived promptly - and it was excellent to have a tracking facility as I was sending them from Birmingham to Wales - and the person receiving them said that they were beautiful. Well done, Serenata Flowers, I'll use you again”

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Posted 6 years ago

“These were for my daughters birthday they arrived on time she said they where beautiful I did not see them as I am on holiday So thankyou”

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Posted 6 years ago

“Excellent, easy , never order from anyone else”

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Posted 6 years ago

“Ordered for same day service and arrived 2 hours later. Lovely flowers and the delivery guy gave my parents a box of Maltesers as he noticed it was their 68th wedding anniversary. Diolch.”

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Posted 6 years ago

“Excellent service. Beautiful flowers. Ordered the night before, saved my skin”

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Posted 6 years ago

“Serenata Flowers was so easy to look at use and order - and a big thank you from my sister who loved her flowers - big thumbs up from me :)”

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Posted 6 years ago

“So easy to book online and they turned up on time and were lovely”

Serenata Flowers 5 star review on 12th February 2018

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Posted 6 years ago

“Wonderful flowers delivered in a nick of time Thank you”

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Posted 6 years ago

“i have been very impressed with the service. The flowers where a complete surprise to the lady receiving them. she took a photo to send to me, I thought they looked lovely.”

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Posted 6 years ago

“IT DELIVERED ON TIME KEPT ME INFORMED. GREAT SERVICE”

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Posted 6 years ago

“There was complete stuff up on delivery. The flowers I ordered from New Zealand for the anniversary of my sister's husband passing simply did not arrive. Very disappointing after all the email hype that Serenata send saying they are on their way and then they have been delivered. No they hadn't! No reason was given to why. No compensation for the stuff up was given. All the right things are said but this is not backed up by action. Also correspondence to your emails responding to my complaint do not allow a direct response but you have to go through loops to reply. Five days later another lot of flowers have arrived but this is simply not good enough. I have since found out that another sister has had trouble with Serenata so sorry I will not be using you again or recommending you to anyone including my local florist here in New Zealand. I would suggest that you also stop sending messages to my Facebook page as each one will be responded to with a negative comment and share.”

Helpful Report

Posted 6 years ago

“Extremely poor company and service - avoid at all costs. Normally I use Interflora, as they are very reliable but they didn't have any slots available on this particular day. So, I ordered some flowers through Serenata for my Fiancee's birthday well in advance, as I was going to be away on business for her actual birthday. I paid extra for delivery before noon. On the day, it passed noon and it was still showing on the tracking as "at local depot". I contacted the company and they said that the courier had tried to deliver to the address but the delivery was not possible and they would reattempt the next day. After a lot of to-ing and fro-ing and excuses from them, I finally gave up, told them to cancel it and give me a refund. I went and spent a lot of money on sameday flowers which arrived no hassle (surprise surprise!). The next day, I had an email saying it had been delivered but when I rang my Fiancee, she said they hadn't. Took a lot of arguing to get a refund, absolutely shocking service! I genuinely don't know how they are still in business!”

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Posted 6 years ago

“Fantastic service - gorgeous flowers - great price!”

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Posted 6 years ago

“Fast delivery and fantastic customer service.”

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Posted 6 years ago

“The delivery was very late on the day 4.20 pm (it was my Mum and Dads 60th wedding Anniversary) and the flowers were from my Dad who was getting anxious as the day went on that they were not going to arrive. When they arrived the roses were very droopy and looked sad. So he was disappointed. I had ordered them for him as they don't have internet access and I was equally getting anxious when he called me several times to say they hadn't arrived. I appreciate we didn't pay for early delivery as it was an extra £9.99 but I would have expected them soon after lunch time/early afternoon at the latest. Their special day was nearly over at 4.20pm.”

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Posted 6 years ago

“There is a good range of bouquets at reasonable prices. It's always a gamble ordering on line, but my friend who received the flowers was delighted, saying how beautiful they were. There's also great communication from the delivery side too. Would recommend and use again!!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews