Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my daughter and they are not as advertised. Brilliant customer service who constantly disagrees with your concerns but flowers are not as advertised. For the price I do not recommend you use them. See photo below of what they should look like and what they actually do!”

Serenata Flowers 1 star review on 9th May 2021

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Posted 3 years ago

“I have ordered the most expensive set of lilies and rose to celebrate coming Sunday (International Mother Day) with a surpreme package of chocolate. The flowers were delivered earlier today but to our disappointment, the flowers are NOT fresh enough and the edge of all large rose flowers faded already with small roses withered and little hope to blossom. All the lilies are just budding stage (totally different from the picture they advertise in their web site and the size of bundle of flowers are smaller too. I have requested either an exchange tmr or refund but in vain. The only reply kept from their customer team is just repeatedly stating their products are up to standard and refused any exchange or refund... Just ask me to wait for 5 more days..... Will 5 more days be able to make the faded and withered flowers blossom again!? This is one of the worst experience I have in placing flowers with poor response.”

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Posted 3 years ago

“Box damaged on arrival, flowers very disappointing! Nothing like the picture and definitely not worth the £30 that my son paid for it!! Looks like it's barely a £5 bunch! Leaves wilted and damaged. Would never use them again and will spread the word to everyone I know never to use this company!!”

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Posted 3 years ago

“Received my lovely bouquet and I’m so happy to have this beautiful orchids! Thank you Serenata Flowers”

Serenata Flowers 5 star review on 4th May 2021

Helpful Report

Posted 3 years ago

“Poor quality flowers, not like photo, entire day late, poor customer service. I have paid £39.99 for flowers and they did not arrive. No telephone number available to call company. The anniversary party has now past. I was not called, text or emailed to explain. Only when I have logged on to the website I have seen it has failed. We ensured someone was present at all hours 8-8. I provided an additional email with directions to help with driver. I informed you via email and upon order that the flowers should be left at the front door. No efforts were made to inform me that it had failed delivery or the reason. No tracking available. Local florist and courier names not provided until I complained several times. The website says I should contact them to find out why not delivered rather than contact me first. The flowers arrived the day after they should have. In the afternoon and left on the door step. The flowers were half the size of the photo and the roses were already fully opened and starting to curl up at the petals. Overpriced. Poor customer service. Poor delivery service. Poor quality flowers. Never use again!”

Helpful Report

Posted 3 years ago

“I ordered flowers for my mothers birthday. I got an email to say they had been delivered, I rang my mother later that day to wish her happy birthday etc, but she did not receive the flowers. It turns out she was out at the specific time of the delivery email. I contacted Serenta Flowers, they said that their courier had confirmed delivery so I asked for proof, they sent me a pdf with a location on my mothers address (no proof picture of persons name). I do delivery the courier was at the location, but with no-one being in rather left it with a neighbour or outside, but left no notes. My mother still has not received her flowers and Seranta has just said they will speak to the courier, still nothing other then a pin location. Not happy and I feel like I have wasted my money.”

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Posted 3 years ago

“I always use Serenata - the flowers are excellent, they look like the picture on the website and last ages. I always receive a text and email before and after delivery. I have never been disappointed.”

Serenata Flowers 5 star review on 1st May 2021

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Posted 3 years ago

“Appalling experience. Dead flowers in a box stinking of tobacco/cigarette smoke. Stems represented nothing of the variety and number advertised”

Serenata Flowers 1 star review on 30th April 2021

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Posted 3 years ago

“Received some flowers yesterday for my 70th birthday and they were unexceptable They were dying. Contacted my friend who sent them who then contacted Serenata with photos and they refused a refund. They told them I should keep them for 5 days to see if they come out. Day 2 even worse.”

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Posted 3 years ago

“Received flowers for my birthday . Massive box inside the box most miserable bunch of flowers. Note in there saying take off the discoloured petals from the roses. If l had of done this then l would of been left with stalks. Not even up to the quality of Lidl’s flowers which last about three weeks don’t think these will even make it to a week”

Serenata Flowers 1 star review on 24th April 2021

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Posted 3 years ago

“My company sent me flowers from here fo my 20th working anniversary. The flowers are cheap and nasty and half broken and dead. They would of got better quality flowers buying from a petrol station. I put them straight in the bin. I DON'T RECOMMEND !!”

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Posted 3 years ago

“Lovely Sapphire Galaxy… I’ve received my lovely Sapphire Galaxy bouquet from Serenata Flowers and I love them! Looks so nice , exactly like on their website. Thank you for brightening my day!”

Serenata Flowers 5 star review on 23rd April 2021

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Posted 3 years ago

“I DO NOT RECOMMEND THIS COMPANY AT ALL : My mum's 80th birthday, i ordered flowers (in good time) to be delivered the day before. Received an email from them saying 'unfortunately delivery failed'. When i contacted them to say that i had video evidence that no one had been to the door, they confessed that the flowers had been damaged in transit. So i am disgusted that they tried to hide their error by making it sound as we were not in, and also disgusted that no effort was made to ensure that the flowers would be delivered in a timely manner on the actual birthday, instead i was told about what the courier needs. Hint for good customer service - if your company has messed up, tell the upset customer what you CAN do for them, not what you cant!”

Helpful Report

Posted 3 years ago

“Recipient received half the flowers ordered. Photos below show what i ordered v delivered. An absolute disgrace and so embarrassing. Pathetic bouquet. Could have bought a better bunch at the petrol station for a fiver. These cost £27!! Avoid”

Serenata Flowers 1 star review on 19th April 2021

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Posted 3 years ago

“Flowers were mostly cheap greenery just 2 wilted roses Original picture showed large white bouquet ...a Rip off Customer services appalling As it was an Internet purchase you are allowed a refund within 14 days Don't used this company”

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Posted 3 years ago

“I recently received a letter box delivery of seranata flowers. How throughly was l so disappointed. I have never received such a dead wilted display of flowers. The second order l received was much more disappointing than the first. I certainly cannot recommend at all .”

Serenata Flowers 1 star review on 14th April 2021

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Posted 3 years ago

“Terrible customer service. If you have an issue you cannot call anyone. I ordered flowers, a vase and chocolates for 2 different friends. One received the flowers but the vase was shattered to pieces and the chocolate wrapper opened! The other never received the order even though I received a confirmation that the order had been delivered. It was obviously given to the wrong person. I am yet to get to the bottom of the problem”

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Posted 3 years ago

“2 Christmas bouquets absolutely rubbish neither looked anything like the photos worst company ever dealt with”

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Posted 3 years ago

“Flowers failed to arrive on my daughter’s birthday . No explanation, no apology. No response to query, no phone number supplied. Flowers then arrived next day after refund demanded. Avoid.”

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Posted 3 years ago

“Absolutely appalling service, my dearest family member, sent me some flowers for my birthday, they were not even fit for the bin, dead flowers, heads fallen off, the greenery was crisp to touch & crumbled to nothing.Then I had the upsetting job to tell her about them & what her hard earned cash had paid for.”

Serenata Flowers 1 star review on 13th April 2021

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews