Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a smile to girlfriends face that meant a lot to me”

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Posted 6 years ago

“The bouquet was nothing like what I’d actually ordered and I was disappointed with the quality, but they were delivered on time! Contacted customer services who responded quickly but they refused to acknowledge the issue even though photographic evidence given.”

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Posted 6 years ago

“Lovely big bunch of gorgeous fresh flowers. Delivered on time. Mum loved the flowers and cake.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Easy to use site. Prompt and courteous delivery and beautiful flowers.”

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Posted 6 years ago

“Wrong flowers, was sopposed to be roses and no food.”

Serenata Flowers 2 star review on 20th April 2018

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Posted 6 years ago

“My friends were delighted with the beautiful arrangement which was much admired, well done you !”

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Posted 6 years ago

“Flowers were superb. Delivered on time and excellent value . For my daughters 50th Birthday and she was delighted .thank you for making her day special”

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Posted 6 years ago

“Excited service & beautiful flowers 💐”

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Posted 6 years ago

“the customer service is appalling, you have to keep filling in your information on the site to reply to an email rather then replying directly, they refused to pick up the phone and call me to sort my issue quicker- instead i had to find the drivers number and communicate with him to get my flowers delivered on time as i was advised on the site to choose a time slot and there was no time slot option!! to then we told that as i placed the order after a certain time i wasn't entitled to this option- the site told me i can choose a time slot nowhere did it have timeframe cut offs!- absolute joke the balloons are tiny rather then the image seems to be a big balloon- wish i would have read the online reviews first as i would never have used this company”

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Posted 6 years ago

“Persevered with a delivery to a new housing estate which wasn't yet on the map. (Detailed instructions were given) Recipient was very pleased with the product.”

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Posted 6 years ago

“The flowers in the bunch were lovely and fresh. The chocolates were very good and the delivery was on time. In terms of value for money I thought the bunch itself was a little disappointing volumewise.”

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Posted 6 years ago

“Friend received her flowers on time. Said they looked lovely and smelt beautiful”

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Posted 6 years ago

“Great courier service with updates and very helpful delivered notification. Recipient sent a photo and flowers look like they were delivered in excellent condition.”

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Posted 6 years ago

“Good communication and speedy delivery.”

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Posted 6 years ago

“Have used Serenata a lot this year for various birthdays and get well soon and other occasions - they have an excellent range and are extremely competitively priced which keeps me coming back! They also have greta add ons should you want them.”

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Posted 6 years ago

“My wife love it so much! Thank you”

Serenata Flowers 5 star review on 18th April 2018

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Posted 6 years ago

“Easy to order online. So much cheaper than Interflora! Great communication via email before and after the flowers arrived. One happy customer and one happy mum who said the flowers were absolutely beautiful. I will definitely be ordering from you again in the future. Thank You!”

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Posted 6 years ago

“I received a bouqet of flowers from my birthday less than a week ago. They arrived to my workplace and when I opened them there was a lot of brown petal on the white roses. My colleagues commented that they had never received anything like that. I then read the care instructions that informed to take the guard leaves off the roses as these were left on for protection. I did this and cut the stems and put fresh water in every couple of days. They are terrible brown from the inside. I have contacted customer services twice wo said they only guarantee flower for 3 days. I have never heard anything like this. I have flowers from supermarkets that last longer than a week or moer. My son paid £39.99 for these with a birthday balloon. I personally will never use this company for flowers and have informed my son not to waste his money again.”

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Posted 6 years ago

“Beautiful flowers and Excellent service”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews