Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers got there on time but a decoration balble was missing of stick and leaves of flowers were brown spoiling the effect of the display.”

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Posted 6 years ago

“My sister was really pleased with with the flowers but after a day some of the petals dropped”

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Posted 6 years ago

“Poor quality roses. cheap looking card not at all a happy customer”

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Posted 6 years ago

“The flowers were delivered as promised but as nobody was in they were left by the front door. Unfortunately no body noticed until I had to prompt them to check the front door in the evening. I would suggest in these circumstances that a note be put through the door so that they would be alerted. Access to this home is usually via the rear where the garage is located and I am sure there are many homes like this.”

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Posted 6 years ago

“Flowers where delivered and are nice thought they would have been bigger for the cost but overall not bad”

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Posted 6 years ago

“They delivered on time but that's about it in terms of happy”

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Posted 6 years ago

“Flowers were for my Aunt’s funeral - flowers were fine but disappointed to see there was nothing on them to say who they were from, which really bothered my Dad who has dementia and was worried he hadn’t sent any flowers”

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Posted 6 years ago

“Prompt & efficient execution of the order, but how come nobody queried two identical orders from the same customer to the same address. you had my phone number. It was an error, don't know how it happened.”

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Posted 6 years ago

“Wifes birthday flowers.”

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Posted 6 years ago

“A mixed bag. We bought an orchid planter a couple of months ago and it was excellent - loads of stems and impressive blooms. This time however, the same planter had half the stems and smaller blooms - a lot of which were damaged. All in all a bit sorry for itself and not at all what I was hoping for or expected. And it was too late to deliver a replacement in time. To be fair, Serenata did give a full refund - but I had to insist after being fobbed off with a redelivery within 3 months at first, with no acknowledgement that I had already said I wanted a refund. And it's so frustrating to have to do everything by email, even though there is reference to a phone line on the FAQs I certainly had no luck tracking it down.”

Helpful Report

Posted 6 years ago

“Floweres arrived at 5.30pm after my Mrs had finished work, the drive just thrown the box on the floor with no care. Then to top it all off half of the roses were in bad condition. My 12 year anniversary gift didn't go down to well. Disappointed to be honest”

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Posted 6 years ago

“I ordered the largest option in a bouquet for my mother's birthday from overseas. My mother reported the bouquet was both huge and the flowers beautiful, so 5* on that score. What was far from beautiful was the delivery! Thrown over the back gate to land on the ground in the back yard! I was aghast when she told me, have never known anything like that. So for that would only rate 2* were it not for the quality of flowers. I chose the option " knock loudly" at point of order, which did not happen as my mother was at home at time of delivery. Very disappointed. Would not use them again. Plenty of other options out there.”

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Posted 6 years ago

“Flowers arrived soft not in a very good situation. My wife is a trained florist so she would know. Have used you twice before with no issues so a little disapointed.”

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Posted 6 years ago

“Flowers were beautiful and fresh, as always! However, the vase was damaged in transit and was cracked. These flowers were to thank my father-in-law's friend, who has taken care of him during a recent hospital stay. He is widowed and my husband, his only son, lives overseas. It was disappointing to me that his friend had to take time out to call the courier and follow up on the broken vase. Not quite the thank you we wanted to send.”

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Posted 6 years ago

“For the first time I saw my order as it arrived the other end. It arrived very late in the day and I thought the amount of flowers for the price were few. It looked no better than a bunch you buy at the local supermarket. In fact I've bought better for far less in a supermarket. I was disappointed I'm afraid.”

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Posted 6 years ago

“fast delivery, however i wasnt that overwhelmed when i saw what my friend recieved. For £20 it was quiet a small bunch of flowers.”

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Posted 6 years ago

“The flowers arrived on time and the quantity was as ordered, however the colour was not as per the order! so quite disappointing.”

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Posted 6 years ago

“The delivery was perfect but the flowers just not looks like on the pictures. If I go to any Tesco/Morrisons/ any shop, can get better for half of the price.”

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Posted 6 years ago

“Flowers were well received BUT I was very unhappy with your delivery service. When ordering you do not state that the flowers can be delivered up to 8pm at night unless you pay extra. This bouquet was for an ladies Birthday and were not delivered into 7pm on the day. Almost her bedtime!”

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Posted 6 years ago

“I ordered flowers and chocolates for my moms 81st birthday and they only got delivered at 19h10 on her birthday as she was about to retire to bed. Ordered them the day before, so I am very unhappy that she didn’t get the flowers on her birthday as promised, not at the end of the day !!!! Mike”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews