Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted with Serenata Flowers. The courier did not deliver the flowers. We were lucky as the neighbour with a house on the other side of the road and quite far down the road from my mother delivered the flowers to her. The flowers had the correct address on there so we don't know why they ended up at the wrong place, our neighbour was out at the time and found them outside her door wilting in the sun. No note from the courier, nothing. Rather than Serenata Flowers moving to sort this out or call me, I had to battle with them on a busy working day to say they hadn't been delivered when they said they had been. Frankly I am appalled by their lack of customer service and can only assume the positive reviews have been from their friends because my experience of dealing with Serenata Flowers was frustrating, hard work for me to type these messages and poor. They completely ruined the surprise for my mother and have offered nothing to me. I never want to deal with Serenata Flowers again and they will never get another ounce of my time in me writing another message to them, only bad reviews.”

Helpful Report

Posted 3 years ago

“Avoid Avoid Avoid Looked at the site 2 days previous and added a bouquet and truffles to the basket. Went back 2 days later and started a new order. No option to review the basket and I completed the purchase only to find I had been charged for the previous bouquet and truffles. Made the order at 20.54 on Tuesday to be delivered on Thursday. Emailed at 21.01 on the Tuesday to notify of the error and request refund and was emailed at 7.02am on Wednesday to say flowers were with courier and refund could not be issued. Customer service is appalling. No attempt to rectify the situation. Spend your money elsewhere folks, this company definitely don't deserve your hard earned money!”

Helpful Report

Posted 3 years ago

“Total rip off the flower pictures on the website are misleading, they do not turn out like the actual pictures. Also wrapped up in brown paper???? Received them total disappointment and customer is poor. Don shop here for your flowers”

Helpful Report

Posted 3 years ago

“July 2021 - NEVER EVER USE THEM!! Phoney company that steal your money and don’t deliver any flowers!! So disappointed that my sister never received her birthday flowers from me! Sad that people can treat others like this - shameful!!”

Helpful Report

Posted 3 years ago

“Lovely thought from family to send letterbox flowers but the flowers were ruined due to mould growth Couldn’t salvage anything as not sure what caused it”

Serenata Flowers 1 star review on 13th July 2021

Helpful Report

Posted 3 years ago

“Ordered 8th July for delivery 12th July. Showed as "out for delivery" on 12th July, but didn't arrive. Now today, the day AFTER the flowers should have arrived, I get a twee little despatch confirmation email? Really? Infuriating! Don't waste your time and money with these people, especially if you want your gift to arrive on time and you actually like the person you're sending it to. And no - I haven't contacted their "customer delight team". What are they going to do? Time machine maybe?”

Helpful Report

Posted 3 years ago

“Very poor bouquet, not like the advert, complained to customer service who said it met their standards. The roses died after 3 days. Would have been better getting supermarket flowers. Awful waste of £40”

Serenata Flowers 1 star review on 11th July 2021

Helpful Report

Posted 3 years ago

“Totally disappointed and quite embarrassed to have sent a friend who is having a very hard time at the moment, this very poor excuse for a bouquet of flowers. The website examples look quite magnificent, what arrives couldn’t be further from the truth. The ironically named ‘customer delight team’ are anything but! They don’t give two hoots and are not in the least bit interested in your dissatisfaction. My recommendation to you is never ever use them.”

Serenata Flowers 1 star review on 9th July 2021

Helpful Report

Posted 3 years ago

“I bought flowers from serenata and they are absolutely beautiful and super fast delivery, i will definitely recommend them”

Helpful Report

Posted 3 years ago

“Very good flowers and vase, perfect delivery!”

Helpful Report

Posted 3 years ago

“Avoid them like covid. Despite ordering the flowers 2 days in advance, the flowers were to arrive a day late. There is no contact email, phone number which was quite telling, they’re policy (so they reckon) is that its not important that your flowers/ gift doesn’t arrive on the day you book, there’s no refund. Avoid!”

Helpful Report

Posted 3 years ago

“The Flowers we received were poor quality for the amount of money spent. It was such a disappointment and i will not choose this florist again. The arrangement does not resemble the one advertised on the website as you can see by the pictures. This was for a bereavement and i was asked to wait 5 days to then take photos of flowers. How ridiculous? when the recipient is grieving. The last thing she would be waiting to do is take photos of her flowers. I am utterly shocked at their response to my comments and of what was delivered. Very poor customer service indeed”

Serenata Flowers 1 star review on 2nd July 2021

Helpful Report

Posted 3 years ago

“Looked nothing like the picture on the website. Fewer flowers and poorer quality. Very poor value. Supermarket quality and value is far superior.”

Helpful Report

Posted 3 years ago

“I love receiving flowers from Serenata they always arrive on time and in great condition. My favourite part is watching them bloom.”

Serenata Flowers 5 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered to my sick mum 2 days ago as this company advertised same day delivery. I ordered online as I live in Australia. Shortly after they received the order they sent an email saying they could not deliver that day and would tomorrow be ok. I said yes. At 1 pm the following day I had heard nothing and contacted them by email as you can’t phone them!!! They responded that they would return to me once they heard from their partner flower deliverer. I contacted them hourly for the next few hours and they had still not received an update. Some partnership! I have awoken this morning to an email saying that the flowers could not be delivered on the second day after ordering them and would the third day after ordering be ok!!!! They also offered a refund which I readily accepted. This company have no integrity and do not follow through with what they advertise on their website. I would look elsewhere for flowers to save the headache and disappointment!”

Helpful Report

Posted 3 years ago

“Please do not use Serenata flowers UK. I ordered a spray for my mums birthday...terrible! 13 tiny stems. Now here's the thing....their customer service is dreadful...they asked for a photo then came back and said was OK. No apology or anything.no redress. I and all my friends will never use them again. Very short sighted of them I feel because if they loose all their customers they won't have a business. Just look at their reviews and make you're own mind up.”

Serenata Flowers 1 star review on 30th June 2021

Helpful Report

Posted 3 years ago

“What went wrong??? Everything went wrong! Not only were the flowers I ordered 3 days late! The glass vase was broken and the flowers had wilted!! How embarrassing and upsetting not only to the recipient but for me. To make matters worse by enquiry regarding the missing flower delivery was not answered. I would definitely not recommend Serenata Flowers. Appalling customer service and quality of the flowers and receiving a broken vase too!!! I am demanding a full refund and an apology.”

Serenata Flowers 1 star review on 29th June 2021

Helpful Report

Posted 3 years ago

“Flowers ordered for standard next day delivery but never arrived. Contacted them and was given a standard email blaming covid. Asked them to cancel and issue a refund. Again a standard email hiding behind ts and Cs suggesting they are used to letting customers down”

Helpful Report

Posted 3 years ago

“On Thursday i ordered what i thought was a stunning bouquet of flowers to be delivered the following day for my mum's 60th birthday. When the flowers (if you can call them that) were delivered i was absolutely disgusted with what was delivered. In the image on their website it shows a beautiful bouquet of white/cream flowers, perfect for a special occasion, but what was actually delivered was a bouquet with 70% foliage and a very small amount of flowers. I totally understand that bouquets have some foliage in them but the amount we got was ridiculous ! When i contacted customer services i was told that this was in fact the bouquet i ordered. NEVER ORDER FROM THIS COMPANY !”

Helpful Report

Posted 3 years ago

“I ordered flowers on Tuesday 22nd for delivery on 23rd June 2021. It is Saturday 26th June today and my relative has still not received it! Customer contact is terrible! I am still waiting for my issue to be solved. Please don’t order from this company.”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews