shapermint.com Reviews

Name: shapermint.com
Rating: 4.39

4.4 Rating 902 Reviews

86 %

of reviewers recommend shapermint.com

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4.4

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 5 star review on 19th December 2024

Melanie Coffman

shapermint.com 5 star review on 24th October 2024

Christy B

shapermint.com 1 star review on 24th September 2024

Crystal Cook

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and almost a month past and i have not received. I send 3 messages to the company because it is very difficult to get in touch with a human person and i did no get any answer.. It is no a customer services where you can track your order or get any response. Very disappointed. Maria”

Helpful Report

Posted 6 months ago

“The bra arrived in a timely manner. The stitching on the sides of the bra dug into my skin. Also, the stitching and construction looks like a very inexperienced person made it. I tried to return the bra, but their site is set up for exchanges, not returns. For the reasons of returns. they only offer, "too big, too small or does not like the material". No where does it have an "uncomfortable to wear" option. After getting the run around on the site, I went to PayPal to put in a dispute. A window came up from Shapermint asking, please contact us, as PayPal is a long process to return. I emailed Shapermint and within a few days I did get a return label. Meanwhile, Shapermint deleted my original review on their site. Bad experience all around! At the end of the day they kept $ 4.95 of my money to them. And NO, it was not because of the exchange rate. This is what they keep when a person returns. It is a cheaply made bra and they are making millions off of consumers. DO NOT BUY from this company! One bra, shipping and U.S. tax was $ 69.08 CAD dollars! Outrageous for the horribly made product!”

Helpful Report

Posted 6 months ago

“Purchased some bras at the end of May 2024 and now (24 June 2024) have just been charged $4.99US for the “Membership” that I never agreed to! There is nothing in my account details that shows I have signed up for recurring monthly membership! SCAMMERS!”

Helpful Report

Posted 6 months ago

“Serious decline in quality and abhorent business practices. I bought three pairs of leggings during the pandemic which I still have - great quality and excellent value. Recently, I purchased two bras and they were just terrible - awful quality, bad fit reccomendations on the website, and worst of all THEY ADD A HIDDEND MEMBERSHIP FEE AUTOMATICALLY TO ORDERS! Suprise, a month later there is a membership charge with no explanation, and when I asked to have it cancelled, the website directs me to sign up for it again. A scam, through and through. What happened to this company???”

Helpful Report

Posted 6 months ago

“What went wrong? Everything!! They are the worst company ever! They do illegal things. Trying to find out how to report them. Do not order from them! You will regret it! They sign you up for a membership you didn’t sign up for, charge you more then you were quoted, you can’t speak with a live person, they lie over and over. Can’t believe they are still in business.”

Helpful Report

Posted 6 months ago

“Horrible! Whatever you do, DO NOT ORDER FROM THIS COMPANY! I was excited to try one of these bras and vouched to order online. The checkout was so complicated and sketchy! The site ended up charging my credit card twice for over $188. I wanted one bra! For a $39.99 promotion price! Then when I realize what was done, a bot is the “customer service” rep and “IT” lets me know the order(ssss) cannot be canceled because it wasn’t done within an hour. I am so upset! Horrible, company and SCAM!!”

Helpful Report

Posted 6 months ago

“Product quality was bad. Returned items. They say they didn't receive them. Australia Post tracking had exact time and date delivered and a signature. I am still trying to get refund! And this BS membership fee? What a rort.”

Helpful Report

Posted 6 months ago

“Shapermint is a scam. They signed me up for a membership without my permission. They are charging me a monthly fee although I've canceled my membership twice.”

Helpful Report

Posted 6 months ago

“Same as everyone else. Did not sign up for the subscription and all of a sudden they are charging me. I've tried texting them, emailing them and using the chatbot to unsubscribe. Chatbot and texting will get you instructions on how to unsubscribe. However when I try doing it on the website.....the instructions are a dead end. I've tried emailing two different email addresses. Both emails bounce each time, no matter where I send the email from. TERRIBLE costume service. SCAM alert!!!!”

Helpful Report

Posted 6 months ago

“Buyer Beware!! The last time I purchased my order was not delivered. I reached out to them and got the automated response. Nothing was done to resolve my loss. I don’t know about you but I work hard for my money.”

Helpful Report

Posted 6 months ago

“Bras are nice. Every month since my purchase went through. Shapermint has been charging my visa an unauthorized amount. I can’t get ahold of customer service to find out why. My bank is trying to block them. DO NOT deal with this company”

Helpful Report

Posted 6 months ago

“Terrible customer service. I did not sign up for the membership club. Bra is awful. When I washed the bra water was all black. I requested them to refund my debit card for the 4.99 charge for membership I never requested..I think this company is scamming people.”

Helpful Report

Posted 6 months ago

“While it's true the bra is somewhat soft and eliminates the back and side wedges, in return you get a very weird push OUT with the well known and the all dreaded uniboob. There is ZERO support. I don't have a lot of sag but my chest is heavy and this bra gave me a HUGE jiggle and bounce that was VERY VERY noticeable and embarrassing. A few close friends actually asked me what I was or was not wearing as the effect of pushed out uniboob with tremendous up, down, sideways and top jiggle is NOT my usual look. I cannot recommend and amy returning mine.”

Helpful Report

Posted 6 months ago

“What I ordered is extremely uncomfortable. I then tried again and received the wrong product. Then to top that off they took 4.99$ out of my account without my knowledge! This is really bad business. Watch out , it's a SCAM!!!! I now have to order a new debit card because of all this because my bank believes my account was compromised!!”

Helpful Report

Posted 6 months ago

“I purchased a tank top. I did receive the top, but I didn't sign up for subscription. Why would anyone sign up to have 5 dollar taken , every month for underwear, out of my account. That is not all. I tried to connect a person and all I got was Rachel mint bot, and then received an email saying . They wanted to follow up on my request but since they hadn't heard back from me they closed the case. I had only requested my 5 dollars only 24 hrs ago and one automated email was sent .”

Helpful Report

Posted 6 months ago

“I ordered early May, 4weeks later my items which were supposed to arrive within 10 days, still hadn't been delivered. I got in touch with customer service who assured my it was on its way. Days later I got back in touch and asked that they just cancel my order and refund my money. They said they would. I have been chasing the refund for the last month!!! Absolutely outrageous behaviour by Shapermint!! DO NOT BUY FROM THEM!”

Helpful Report

Posted 6 months ago

“They charged my account for a membership I did not want. Had my bank put a block on this company. They need to be investigated by the attorney General for bad business practices.”

Helpful Report

Posted 6 months ago

“Let the buyer beware! It's a scam company. They will tack a hidden membership onto your order, even when you clearly denote NO. And trying to get a live person? Not gonna happen. Instead, you get a bot that is not helpful. I spent an hour trying to undo this! Don't order from this place.”

Helpful Report

Posted 6 months ago

“What a SCAM...I placed an order in April and returned 3 items and kept 1. I was unaware that they were charging me $4.99 for a club membership. I had paid through PayPal and have just canceled the membership because I have been trying for 60 minutes to cancel this at Shapermint and cannot get service. Buyer beware that you should not place an order with them or you will be charged a fee each and every month. It's hell to get it canceled. I ordered some Cami's from Amazon which I recommend ...do not order from Shapermint.”

Helpful Report

Posted 6 months ago

“I would give less then one start if I could. I also got scammed. I ordered two items, when you go to check out it shows you a screen for additional items, however you can NOT get out of it and it adds items to your order!!! Now try to get in touch with someone to send you a return label. No phone number to call, the robot chat does nothing. How is this allowed to keep happening. SCAM!!!!!”

Helpful Report

Posted 6 months ago

shapermint.com is rated 4.4 based on 902 reviews