“Scheduled the service for today. Called the driver but was told that he doesn’t even work for the shift company anymore. Proceeded to contact the customer service team. Shitty bot. Said the team usually reply within 30 mins. Utterly not true. Been waiting for almost 2 hours or so now. Booked this in advance and apparently spent money on for nothing as well. This company deserves a 0 star review, honestly. So frustrating.”
“I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call.... Avoid this SCAM!”
“I think these are fraudsters.I want my money back .Was charged 436 pounds to move my sofas from Ipswich to Selby.There was no van assigned.After waiting for three hours ,I cancelled the van.I was promised to get my refund in The same day.Its five days now.Every time I follow up online,I am told someone will be intouch soon but no one gets in touch.I am reporting this company to Consumer council.This is not right”
“Bought a chest of drawers from IKEA. Paid for the delivery.
On the day of delivery I was contacted by (? driver) who stated that my purchase was damaged and whether I still wanted it in its damaged state. I refused and have been trying to get a refund since 6 July.
I was eventually refunded for delivery because the chest of drawers weren't delivered. I am still awaiting either a replacement chest of drawers or a refund.
Shift do not respond to emails and rarely answer their phone. I have had to resort to going back to their delivery desk in IKEA. Even thought I'm reassured somebody will contact me re my request, I am still waiting. Well, Shift owes me and I'm determined to get this resolved.”
“Absolutely discusted with shift. I made arrangements for someone to pick up an item of furniture, they took my money gave me a time between 10 am to 10pm. No one turned up,not even a message or phone call. I waited in all day. I relied on these people as I am disabled.this is the first and last time I will use this unreliable company. So anyone thinking of using this firm beware.”
“awful company... booked to have a small sofa moved 3 miles to my sons flat.. One week later they phoned to say they did not have any drivers in my area despite taking my money and re-scheduling twice ..first booking was cancelled at 6pm saying that the driver was held up and unable to get to me in time..
I am highly suspicious that this is not a real company and would advise anyone to find a professional company.
They claim to have "hundreds of drivers in your area" - that is utter rubbish and quite simply untrue..AVOID AT ALL COST”
“It was very simple job as it was to move a sofa only 2 miles. Driver was finally allocated after a couple of days later of booking. Never got through to him even on the day trying to figure out what time he was coming in the 2hours window I paid extra for.
Never turned up. No contact back from customer team either (currently after 3days of the move supposed to happen). Payment was taken immediately on the booking.
This is not a professional manner. Unacceptable.”
“Paid £424.50 for Shift to move furniture into a new house. They took the money even though they expressly say they do not take payment until after the job is done. On the day no one turned up. Had to arrange for a more reputable company to move furniture. No way of contacting them on day just a silly Bot. Feel ripped off! Do not use these crooks!”
“Quite appalling.
On the day of contract completion/removal they let me down with minutes notice and did absolutely nothing to assist.
They are simply a mechanism to connect a customer to a driver with no control or contact with the driver and no interest in either.
Use this company at your peril.”
“I bought 16 items 4 trolleys in IKEA CROYDON . Hired same day delivery. They delivered only one trolley and everything else disappeared until now (next day).”
“SHIFT was absolutely disgusting. I waited over an hour for a van to come after the time a lot. There is no way of getting hold of customer service and now a month afterwards they have tried to take money out of my account. This is absolutely appalling.”
“They “forgot to put in the system” my booking which had been made months in advance. They cooked me a last minute driver that arrived nine hours late, so I got to the new home after midnight. They didn’t even bring everything in, they left some furniture outside the house and rushed off. Rubbish”
“Unacceptable company pay the extra get a decent removal c ompany caused £800 of damage to TV s month old and unit they out upside down , helpdesk useless taken a month to come back and say the only arrange drivers it's in t&C's which u get after uve paid .. it's the drivers responsibility they won't ring back when u do get InTouch can't remember .. and cut u off complete joke Randolph Allotey destroyed ours turned up in a transit van to do house move 5 hours late after 3 hours moving 10 items did the rest myself shift promised partial refund for lateness nothing 4 weeks later stay away , how can a company take on people who won't accept responsibility for there actions and don't care about people's belongings and how about installing a two part cabinet upside down causing the scratches below needs sacking”
“I had an experience with Shift.Online where I saw Facebook advertisements in May 2020 about having groceries delivered. At the time, I was self isolating and it was impossible to get groceries or to find an online delivery slot with most other places. So I thought I’d give it a go. It became really obvious really quickly that the service they advertised and the service they offered were completely different. I cancelled my booking and requested to have my account removed as well as my personal details.
They confirmed over their chat on their website that it was cancelled, but didn’t send a log of the conversation to my email. Something that became clear they never did for any chat through their website chat box when I had to contact them again and again. The booking wasn’t cancelled and I was charged. Could have been an error, fine. They said I couldn’t get a refund because I’d used their services. Fine. Just delete my account and credit card information. I was charged again and again. No help from their customer service and a complete ignore on my numerous requests to delete my information.
In the end, I had to cancel my credit card to get them to stop charging me. They did in the end, after about two months of battling every other day on their chat, refund me.
All done and done. I reviewed genuinely that this was what happened.
Then they had my review removed from TrustPilot flagging it as ‘not a genuine customer’ — TWICE. The point of review sites is to showcase your brand, both good and bad. I was a genuine customer and they flag and delete everything negative that comes to them. Hiding the negative and genuine experiences that people have had with their customer, ultimately silencing the truth around their business model. A review is to help a service provider improve their offering (something they did not do) and to help other potential customers make a more informed idea around using the service provided.
Hiding and deleting negative feedback is absolutely shameful and as much as a scam as this company. Don’t trust them. Don’t trust their service, don’t trust giving your payment information or personal data. And definitely don’t trust the reviews you read online. If they delete negative reviews, there’s no doubt in my mind that some of their positive reviews are fake as well.”
“Quite stressful when they don't keep the already arrangement, chatline is the only way to make a complaint. The driver contacted me to make a difference arrangement which I was please with, as shift, well never again.”
“Here is yet another Tech Entrepreneur learning the hard way that there is a lot more to running a successful service business than providing a web platform allowing people to find each other on.
a) There is no way to complain or resolve disputes. SHIFT have made quite sure of that. My car was damaged by one of their drivers and they are simply ignoring my requests to help address the problem. No helpline. No complaints email address. Always a bad sign for any business -less SHIFT and more SHIFTY.
b) No apparent vetting of drivers for valid commercial insurance (eg: vehicle use for Hire and Reward). If nothing in place and you find things get damaged broken you will be footing the bill yourself because the TEMPORARY PHONE NUMBER that you have for your driver will no longer work.
If you do use them I'd strongly advise that you ask for proof of ID of your driver including name address and also take a personal phone number. Also I'd expect to see valid commercial van insurance certificate before going ahead.
Don't expect SHIFT to deal directly with complaints of any form. They seem to view themselves as only a "tech" business for whom consumer / employment law isn't a concern.”
