“They called me to at 7pm to say delivery will be late it will definitely still arrive. Couldn't even give an estimated time. 12 midnight passed with no delivery or update. and three days later delivery is o where to be seen and no contact has been made. absolutely atrocious!”
“Again if i could give no stars i would. Was supposed to receive my ikea order from shift last friday - it is now wednesday and still no goods. No contact or replies from customer service - thankfully ikea have been amazing - never again!!”
“If I could give 0 stars, I would. Shift claims to offer a delivery service but they fail on every level to do what they promise. I had to deal with Shift home delivery services as my order from IKEA order was too large to fit in the locker and so was offered the Shift delivery service. BIG MISTAKE.
Shift confirmed a delivery date and time, which came and went without my order arriving. No notifications, no updates online, and no answer from customer service OR the driver after repeated calls and attempts to get in contact. My order (worth hundreds of pounds) was MIA for over 24 hours with no updates. When I eventually got hold of customer service the following day and they said to me that the order was picked up by the driver the night before, but they also could not get in touch with him! So they had lost my order and the driver was missing too! Great!
Customer service was clueless, they never followed up, I had to call countless times and it was pure luck if they even picked up. When they eventually located my items (and their driver!) a day later, I was promised another delivery slot and time - which, you guessed it, they missed and did not deliver my items!
Eventually I had to go back to IKEA to fully cancel the order and get a refund, as my goods never arrived thanks to Shift! Who know what happened to them!
My advice: Avoid this company at all costs!”
“This business is a con. It's a shame IKEA is using them. I booked a FREE IKEA locker delivery with them which was due in two days. They then sent me an e-mail and tricked me to pay extra for same-day home delivery. This was 3-days ago, since then I have received no update about the delivery. There is no way to cancel the order and there is no customer service. Only a generic chatbot. No real person to write to or talk to.”
“SHIFT lost our mattresses, worth more than £1300, with no way to follow up, or contact support.
I bought two mattresses from IKEA Croydone, and asked Shift, the only possible option at IKEA store, to deliver it to my home. At the delivery day, I called the driver (from the email Shift had sent me), but he said he didn't find those, and said he is just a driver, doesn't know how to follow up.
I searched the entire Shift website: THERE IS NO CUSTOMER SERVICE! Give it a try, no one is responsible.
I wrote a complaint, but either ignored or not even looked at.
Avoid them.
I finally received my mattresses, through 3 hours of talking to IKEA customer service. They even weren't able to contact Shift.”
“Ex driver from Shift . Really bad company,they don’t pay their employees,they moved to 45 days and 60 days you still don’t received your payment . Trying to contact them ,your message are ignored , and they expected you to work for free . Don’t use this company as you will not get the services you pay for .”
“Thieves, scammers. After letting me down and cancelling on the day of my move, actually a couple of hours before they said they would refund me in 7-10 working days it’s more than 2 weeks now nothing has come and they do not respond. Stay away from these crooks. Some Thulisile from Support is the one who sent a message to cancel now she will not even respond. Terrible”
“Absolutely useless, crooks and scammers. Don't deliver your goods and don't refund your money. IKEA should cut all ties with them as it's tainting their reputation”
“Ex driver for Shift here. Company hasn't paid us for nearly two months, they lie and lie and are putting us into debt just to get themselves out of debt. Threatening to deduct money from our wages unless we continue to do deliveries, but how can we do deliveries with no fuel, and no money to pay for the fuel? Absolute joke of a company. Legal action being sought now”
“ANYBODY WORKING FOR SHIFT GET OFF THAT SYSTEM FROM NOW STOP DOING WORK FOR THEM THEY ARE JUST ROBBING YOU, SEEK LEGAL ACTION IMMEDIATELY, THE COMPANY IS BUST SO THEY ARE USING DRIVER WAGES TO GET THEMSELVES OUT OF DEBT. I REPEAT STOP DOING JOBS FOR THESE GUYS !!!”
“I wrongly made a delivery request with shift at the IKEA Wembley store and cancelled it immediately. I have not been refunded and and finding it impossible to speak to any member of staff at the organisation. The virtual assistance service is useless.”
“Disgusting, my sister was moving less than 5 minutes away, I'd moved most of the stuff downstairs myself to save on time, if it goes over the hour they'll take double from account. Lied about how long it took and charged me twice. AVOID at all cost.”
“Extremely horrible service.
Paid extra money for a home delivery. The drivers appointed to my delivery constantly changed, noone picked up their phones to communicate, I escalated the issue and got no response from support team for any of the drivers I reported.
In the end I never received the package by them, they didn't refund me and I still haven't received any replies on any of my my customer support questions.
Basically they didn't do their services I paid for them to do, noone answered the phone for explanations and no refund.
Disgusting”
“I had a terrible experience with Shift, which scammed me out of $47,000. Initially, I was attracted to their platform because of the promises of high returns and seamless transactions. I invested a substantial amount, hoping to see profits. However, as soon as I tried to withdraw my funds, the problems began. My requests were ignored, and customer support was unresponsive. It felt like I had been tricked, and I was devastated.
In my search for solutions, I stumbled upon a review mentioning how TRIEVALS had successfully helped someone recover their lost funds from a similar scam. Encouraged by their success story, I decided to reach out to TRIEVALS. From the moment I contacted them, their team was professional, empathetic, and reassuring. They guided me through the recovery process, making it clear that they had experience with cases like mine.
To my surprise, within just a few days, TRIEVALS managed to recover my $47,000! Their dedication and expertise made all the difference in my situation. I can’t thank them enough for their help. If you’ve been scammed by Shift or any other platform, I highly recommend contacting TRIEVALS for assistance.”
