Ship It Appliances Reviews

Name: Ship It Appliances
Address: Unit B1 Concorde Way, Millenium Business Park, Mansfield
Rating: 4.70

4.7 Rating 1,599 Reviews

94 %

of reviewers recommend Ship It Appliances

4.7

Based on 1,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01623625658

Email:

sales@shipitappliances.com

Location:

Unit B1 Concorde Way, Millenium Business Park
Mansfield
NG19 7JZ

Write Your review

Tell us how Ship It Appliances made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ship It Appliances 1 star review on 20th February 2025

Chris And Linda Baker

Ship It Appliances 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chest freezer was delivered damaged 1 week after I bought it. I asked for a replacement and the next day they said they were out of stock.”

Helpful Report

Posted 7 years ago

“You emailed me a day before but the cut of time was 6pm and I did not get home till seven which was to late to stop it coming then you emailed me a time of 1220 to 1420 so I had to get some one to wait in for it and then it did not turn up till 420 pm and my friend had lost her day so we were not happy”

Helpful Report

Posted 7 years ago

“The first cooker hood that I ordered went wrong when the motor stopped working in less than a year, but with a 5 year guarantee on parts and a 2 years guarantee on labour,I called customer services and requested that one of their engineers call and fix the poker hood. The reply was we do not employ our own engineers, but outsource the work, and the customer pays for the visit. I reminded the person who I was talking to that I had a guarantee on parts and labour. Instead I was sent another motor, this was installed and again stopped working after less than 12 months. Another telephone call to discuss my faulty product, I requested the an engineer call to rectify the problem. The same reply we do not employ engineers but outsource the work and you have to pay for a call out charge, I reminded the person who I was talking g to that I was still in the guarantee period both for the appliance repair and free labour charge, in my opinion the seller is not abiding by what they promise. I was offered another motor, I again requested an engineer to call as per the advert .Later I was offered a complete new cooker hood, this was delivered the next day. Why does this company offer free labour when they cannot provide engineers from within their own company. It is best to purchase a known brand from a company that can provide engineers during the guarantee period.”

Helpful Report

Posted 7 years ago

“purchased a black plastic sink, which when arrived was twisted out of shape, kitchen fitter questioned if it would pull true once installed, and if didn't would then not be eligible for return as installation had been attempted, not willing to take the risk I returned the item in person and purchased a ceramic alternative at more than twice the original items purchase price, the ceramic sink weighed considerably more so being collected meant shipitappliances did not have to ship the item to me. upon receiving the refund for the original item ship it appliances have informed me that they have deducted £15 to cover the shipping cost of the original item, not what i would consider fair or reasonable seeing that I saved them having to ship the much heavier ceramic sink.”

Helpful Report

Posted 7 years ago

“Very disappointed when it arrived it was plastic and really cheap looking had to return it .”

Helpful Report

Posted 7 years ago

“Complete nightmare from the day i ordered until the day my sink arrived i was told when i ordered i would recieve it the next day however 4 days later and it still wasnt here, I have sent an email to customer services and needless to say still i havent had a reply. The sink when it arrived was also cheap rubbish.”

Helpful Report

Posted 7 years ago

“The cooker hood ordered was not sent but a cheaper type was sent without informing me that the one I wanted was not available. I rang to complain and was advised that the type I wanted was not available in any size.It seems to me that perhaps this style of cooker hood has never or has not been available for some time. It is also disturbing that the unavailable cooker hood is still being advertised for sale. If I had not rung I would not have been given a 10% discount, but I did receive a cooker hood of A LESSER VALUE. I would have sent the whole thing back but I needed the item as a matter of urgency. This is a case of false advertising. Good customer service is keeping the customer informed of any problems and not trying to deceive them by taking their money for products that are not available and not even giving a refund of money for the difference without us having to ring up and fight my case.”

Helpful Report

Posted 7 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY.. easily one of the worst companies around. I’m still waiting 4 weeks later for a refund on an order I refused delivery of because it took so long I had to go and buy the item from a shop. Awful customer service from beginning to end.”

Helpful Report

Posted 7 years ago

“Order was accepted, delivery date agreed, payment taken only to find out on the day of delivery the order had been cancelled due to no stock. I had to chase why the order was cancelled and took a long time to get through on the phone. Cant see how money should be taken if no stock!”

Helpful Report

Posted 7 years ago

“Items purchased not yet delivered so unable to comment.”

Helpful Report

Posted 7 years ago

“1st one damaged. Arranged for new one but didn't arrive on day stated and when it was was also damaged. Cancelled order.”

Helpful Report

Posted 7 years ago

“I still have not recieved my goods. Absolutely no help from customer services.”

Helpful Report

Posted 7 years ago

“Do not buy from this company. They sent us a badly damaged fridge, blamed us for breaking it and refuses to send a replacement. Bunch of con merchants.”

Helpful Report

Posted 7 years ago

“Website states free UK mainland delivery. Upon returning the goods at customers expense as the sink was too small, they kept £15.00 stating they "gain" from returns.”

Helpful Report

Posted 7 years ago

“NOT RECOMMENDED. Paid extra £30 to have it delivered it by a certain time. The driver came around at 7.30 to deliver it. Delivered it to neighbours because it was quicker than waiting for me to respond even though I rise at 6.00 a.m. everyday (a lifetime habit). Neighbour left for work so I did not get the item till late evening,which by then, it was too late. Now I have to pay to return an unopened and unwanted item which costs £70. It will cost me about £20 to return it hence I will have lost £50 for nothing. What was worse, there was never anybody on the customer service helpline and their attitude in emails was, take it or leave, in other words, tough. NOT RECOMMENDED.”

Helpful Report

Posted 7 years ago

“Returned an item the same week, un-used and in perfect condition. Shipit decided to take 20% as an 'outbound transportation' cost. Will not be using again and advise others not to do the same.”

Helpful Report

Posted 8 years ago

“Grey colour of glass splashback was MUCH lighter than colour advertised”

Helpful Report

Posted 8 years ago

“I ordered 2 sinks and a tap with a cost of nearly £500. I checked the items when I received them to make sure I had no dents etc and all appeared well. One of the sinks has a glass sliding lid which was all intact so I checked no further. My kitchen was fitted this weekend just outside of the 30 day returns policy by 5 days which I had no idea about anyway. One of the glass covers had a small scratch but after contacting Ship it they state its outside their 30 day so tough luck. I wont recommend or shop with them again with my next project.”

Helpful Report

Posted 8 years ago

Ship It Appliances is rated 4.7 based on 1,599 reviews