Name: Ship It Appliances
Address: Unit B1 Concorde Way, Millenium Business Park, Mansfield
Rating: 4.70

“total rubbish company with poor customer service would not use them again or recomend to friends”

Posted 4 years ago

“Faulty oven fan stopped working 18 months in. Completely unwilling to accept any responsibility and warranty is void because they never sent any paperwork or anything that stated it had to be registered. Burnt insulation at the back NICEIC state this is not normal. SIA state it is completely normal. Don't waste your money purchase from a reputable company that actually honours warranties!!”

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Posted 4 years ago

“Faulty oven fan stopped working 18 months in. Completely unwilling to accept any responsibility and warranty is void because they never sent any paperwork or anything that stated it had to be registered. Burnt insulation at the back NICEIC state this is not normal. SIA state it is completely normal. Don't waste your money purchase from a reputable company that actually honours warranties!!”

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Posted 4 years ago

“I’m very disappointed with their customer service. I bought a faulty hob from them and I have still not received a refund.”

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Posted 4 years ago

“Was going to order a cooker hood, thank god i checked for reviews. Fix up ship it!”

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Posted 5 years ago

Hi Rajina, I'm sorry that you feel this way, we do not actively request reviews on this platform, however, if you check out our Trust Pilot reviews or our eBay store, you'll see that we offer a fantastic service, fantastic products at a fantastic price.

Posted 5 years ago

“useless does not honour warranty at all !!!!!!!!!!!!!!! LESS THAN 1 STAR”

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Posted 5 years ago

“Scammers, Bought this item cased me an electrical problems at home wire and plug get melted report to this scammer ship it as having-warranty on it but refused replacement they trap me with foolish warranty that doesn’t exist at all, Do not buy this item”

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Posted 5 years ago

“Terrible service and faulty product! Ordered a carbon extractor fan for the oven, and the product arrived with no plug. Our electrician attached a plug and when he plugged the product in, it tripped the whole house. When complaining to the company as this is a brand new product that hasn't even been used, we were asked what fuse did we put in the socket. When told a 5amp fuse we were told try a 3 amp fuse. This again has been done and we have now been told that the warranty is invalid as the product has been 'tampered with'. The product arrived with no plug so how are we meant to use it and see if it works!?! Absolutely ridiculous, thank you very much for taking our hard earned money for a faulty product which we can now do nothing with and you are claiming no responsibility or offering a solution to solve the problem. Awful experience, stay away!”

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Posted 5 years ago

“Received a brand new faulty oven. Found it EXTREMELY difficult to get this company to resolve the issue. Basically refused to pick up their faulty oven for a refund Then offered a mechanic to fix it. Mechanic then cancelled for an unknown reason Has taken this company THREE WEEKS to solve the problem. I feel like I am being blamed for the ovens fault. Horrible customer service Woman named Lara - Extremely helpful then horribly unhelpful. Will not be purchasing anything if it states this companies name. Delivered by 3rd party, purchased through amazon then ruined by Sh** tip appliances.”

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Posted 6 years ago

“Just bought a cooker hood SIS 60cm CG61 it does work only the light comes on when u press the fan buttons it cuts off all the current in the house. Don't let the warranty and labour trick you as it's a lie they send you faulty goods and say it's not there problem worst company worst product don't waste your money buying any of there products as they are faulty and company is a liar about the company labour & warranty DON'T BUY THIS OR ANY OTHER PRODUCT FROM THIS COMPANY SHIP IT APPLIANCES!!!!!!!!!!!!”

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Posted 6 years ago

“Cooker hood motor stopped working after 18 months. But refused to honour the 5 year parts and 2 year labour warranty.”

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Posted 6 years ago

“Paid £80 for a mini fridge which was used only for juice cartons and soft drinks for my two young daughters. After one year it stopped working, was overheating and a horrible, brown oily substance was leaking everywhere. The company refused to fix, replace or offer any solution. Terrible customer service and obviously poor quality products sold. Avoid.”

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Posted 6 years ago

“Paid £80 for a mini fridge which was used only for juice cartons and soft drinks for my two young daughters. After one year it stopped working, was overheating and a horrible, brown oily substance was leaking everywhere. The company refused to fix, replace or offer any solution. Terrible customer service and obviously poor quality products sold. Avoid.”

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Posted 6 years ago

“Placed a kitchen sink order for delivery next day 09th October and still today 12th October no sign of sink . I actually dont have a working sink for 3 days now and as the sink hasn’t been delivered yet will probably not have sink installed for the weekend. I have young kids, babies, this has been an absolutely nightmare to our family. Maiga, who i reported the issue to, has been totally inneficient sorting out the problem, she just wont reply to any of my messages or call despite my explaining of the situation. I even suggested cancelling my order so i could get an emergency one from B&Q but Maiga wont reply. I have spent money on this, paid someone yesterday to wait for the sink that nevet arrived. The delivery company used by Ship IT Appliances, APC Overnight has the worst customer service and not sympathetic at all about the situation, I didn’t even get an apology from the two customer service members i spoke to, awful awful, worst online buying experience in my 42 years.”

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Posted 6 years ago

“Placed a kitchen sink order for delivery next day 09th October and still today 12th October no sign of sink . I actually dont have a working sink for 3 days now and as the sink hasn’t been delivered yet will probably not have sink installed for the weekend. I have young kids, babies, this has been an absolutely nightmare to our family. Maiga, who i reported the issue to, has been totally inneficient sorting out the problem, she just wont reply to any of my messages or call despite my explaining of the situation. I even suggested cancelling my order so i could get an emergency one from B&Q but Maiga wont reply. I have spent money on this, paid someone yesterday to wait for the sink that nevet arrived. The delivery company used by Ship IT Appliances, APC Overnight has the worst customer service and not sympathetic at all about the situation, I didn’t even get an apology from the two customer service members i spoke to, awful awful, worst online buying experience in my 42 years.”

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Posted 6 years ago

“Changed delivery date did not turn up for second date gave false courier/ tracking code, VERY WORRIED ABOUT ALL THEIR POSITIVE REVIEWS, DREADFUL COMPANY, YOU HAVE BEEN WARNED!!!”

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Posted 6 years ago

“Order didn,t arrive. Wrong tracking number given.office closed all the time”

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Posted 7 years ago

“Bought two cooker hood filters as annual replacements. Didn't try to fit them until after the 30-day return period. On opening (the sealed) packets, one of the filters was broken. Asked customer service to replace but they were not prepared to exercise discretion on 30-day return period (despite the other filter still being in its sealed packet). Instead, for the sake of about £20 they were happy to lose a repeat customer (I will need to replace the filters again next year and the year after that...). Good customer service/care? Decide for yourself but I know what I think and will go elsewhere for the next ones.”

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Posted 7 years ago

“Cooker hood ordered 28th December. Delivery never arrived. Kept Chasing 7 days continuously. No communication,no text,no phone call,no respect for a customer. Cancelled my order and requested refund. Still after 1 month no refund given. Impossible to reach as they never pick up the phone. Still chasing for refund. I don't know after how long it will be safe to say that this Business is a THIEF but I am definitely feeling like it. Absolutely shocking and I am definitely not the one feeling or experience this horrible torture.”

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Posted 7 years ago

“Ordered three items from them for a new kitchen installation. 150cm wine cooler arrived faulty, light would,nt work and it did,nt cool. As the job had to be finished for Christmas they informed me to return the faulty item for inspection and purchase a new cooler. They then sent me a video of the cooler apparently working ( how do I know it was my cooler.) and refuse to offer a refund. Worst customer service I have ever seen. Will never use this company again”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

Ship It Appliances Reviews