Shoeaholics.com Reviews

2.1 Rating 140 Reviews

28 %

of reviewers recommend Shoeaholics.com

Company Reviews

Questions

Metrics

2.1

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Shoeaholics.com resolve customer queries?

Helpful Report

(6 months ago)

Greater than 51% of reviewers feedback is Shoeaholics.com takes over a week to resolve customer queries.

Helpful Report

(6 months ago)

33.33%

Industry Average

“ One to their customer service email and the other to their help desk. ”

- A Buchan

“ I contacted them seeing as there is no customer service phone number all you can do is pray you get someone helpful on their web chat. ”

- Anonymous

“ Ordered two bags 19th Dec and paid extra for 24hr delivery but they still haven’t been dispatched from there warehouse. I’ve contacted them and been told 5 times they will investigate and get back to me . Still no one has with an up date and bags still not dispatched. Awful service Still awaiting customer service to reply and tell me where bags are and what’s happening 28th Dec ”

- SB

Shoeaholics.com Reviews

Customer Service - Bad