shonajoy.com Reviews

Name: shonajoy.com
Rating: 2.23

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

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2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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shonajoy.com 1 star review on 13th December 2023

Manjola Sulka

shonajoy.com 1 star review on 28th February 2023

Anonymous

shonajoy.com 1 star review on 18th August 2022

Eglantina

shonajoy.com 1 star review on 19th January 2022

Will Never Shop At Shona Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give one star, I could! Not sure what is going on with this fraudulent company, but they are running some sort of scam. We paid $400 for a dress. It showed up FAST—too fast for a company that claims to be from Australia or New Zealand. Then, they made it IMPOSSIBLE to return. Do not buy anything from them unless you know for sure you need or want it. We wasted $400 on an unusable dress. They have figured out a way to trick credit card companies, too. They claim you can return things and dispute your disputed charge. When I really pushed it, they gave me an incomplete foreign address. More wasted time, a trip to UPS, and I am told the address is not usable, and if it were competed, I was likely looking at $300 in shipping for the return! Never again, never again! I can’t even imagine who is able to afford ordering from them with the risk involved. I honestly think “they” are some company set up in some US location, pretending to be in AUS/NZ in order to block returns.”

Helpful Report

Posted 1 year ago

“I would not recommend buying a dress directly from Shona Joy, the return policy is awful. I wanted to see 3 dresses for potential bridesmaids and little did I know I would be spending close to $309 for shipping alone to return them. The WORST return policy.”

Helpful Report

Posted 1 year ago

“Do not order anything from Shona Joy. They are an absolute scam. I bought 3 dresses, one of which I needed to return, and one that was faulty. They refused to refund me for the dress that was faulty. The one that was too big was apparently a ‘sale item’ ($340 down from $380 mind you) so therefore I could not return it. The one item I did return, I had to pay for via registered post. This company is honestly the biggest scam and there’s no way I would have bought anything if I knew I would have had these issues and wasted so much money.”

Helpful Report

Posted 1 year ago

“The return policy is terrible (you have to print your own label and pay for the return) and prices are SO high for made in china fabrics.”

Helpful Report

Posted 1 year ago

“So disappointed. I ordered the Lana midi dress in green, which looked incredible and was quite expensive and it did not reach my expectations at all. It looked cheap and wrinkled and the fit was horrible. The upper part too tight and the lower part too loose . So I had to return it. The taxes for it to come were £80 and to return it I have to pay £50 and choose my own provider. This is horrible customer service in my view.”

Helpful Report

Posted 1 year ago

“I bought a dress recently from Shona Joy which I had to return back as it was too big. When I asked Shona Joy for a refund/ exchange they refused and said that the dress was damaged by me. I flagged that while trying it on for the first time the zipper was extremely stiff and got caught on the material. They accused me of wear and tear (even though I wore it once to see how it fits). They refused a refund/exchange and instead returned the dress to me. Just a warning to other buyers - DO NOT spend your money on this brand. It’s low quality and poorly made. I believe they tampered with the dress as when I received it back, there was damage on the edge of the dress which wasn’t there when I returned it. They don’t want to lose a sale and it seems like they will go out of their way to avoid a refund/exchange. Please be wary when purchasing”

Helpful Report

Posted 1 year ago

“Very terrible quality dress!!!! I wore a dress from here for a wedding and for the entire day it was just falling apart. The hem somehow ripped and the threads all over the dress were coming out. A stitching also broke and I had to hunt for a safety pin. Worst experience ever. To all ladies, never buy recycled polyester dresses. It didn’t even last me an hour without fault. Will NEVER buy from here again!”

Helpful Report

Posted 1 year ago

“Awful customer service. Sent me the right dress, wrong color and did not returned the money. NEVER BUYING FROM HERE AGAIN. My friend that buys from them all the time got so mad (it was for her wedding) told all 12 bridesmaid to don’t order from there and she changed dresses. WORST EXPERIENCE OF MY LIFE”

Helpful Report

Posted 1 year ago

“Disgraceful customer service. I didn't ask for a refund, all I asked to do was swap a dress as I thought a bigger size would look better. Their reasoning was due to fabric quality they can't. Then it was a discount period not sale and they identified it as a sale and eventually we got around that and the girl offered a credit note but the dress was no more and it would take days to get and I needed the dress for a special occasion. I can understand no refunds but declining a dress swap makes no sense, especially when the brand is offered on The Iconic who swap, refund. It makes no sense in this day and age. Disgraceful customer service and let's not forget patronizing customer service. Lesson learned and I will never buy directly again.”

Helpful Report

Posted 1 year ago

“Very bad customer service. Will not exchange sale items even if they do not match what is described online. What kind of online clothing store doesn't offer exchanges?”

Helpful Report

Posted 1 year ago

“Worst Customer service I have ever received. Purchased a skirt that was 10cm under spec in the hip (which was over 2 and a half sizes smaller) then it should have been. Waist measured to a size 8 but the hip measured smaller than a size 4 according to the size guide. Don’t trust the size guide it means nothing. Shona Joy said that it’s in tolerance and won’t accept a return. I will never buy from them again due to the lack of customer care given.”

Helpful Report

Posted 1 year ago

“Terrible customer service! think twice about buying from here. I will never purchase from Shona Joy again know that they will not except a return if you purchase the wrong size. They don't care about there customers just the dollars!”

Helpful Report

Posted 1 year ago

“Worst customer service ever. Bought 4 bridesmaid dresses. One arrived damaged. They had the audacity to say I’d caused the damage due to the fact it would not have left their possession damaged. I advised them on day 10 and was told that they would not offer a refund. What a joke! Do they think they’re above the consumer law?”

Helpful Report

Posted 1 year ago

“do not shop here especially if you live in the US. horrible customer service and they make you pay for your returns and I had to spend $130 to return back to Australia. also the quality was subpar and the fit is not accurate. im always a size 2, I ordered 8 dresses and none of them looked nice”

Helpful Report

Posted 1 year ago

“I purchased my wedding dress last minute from here as I had a crisis with my original dress and can I just say the shipping was so fast, the quality was amazing and customer service was so helpful with all of my questions. I can't wait to get more use out of my dress and shop Shona Joy for any future occasions!”

Helpful Report

Posted 1 year ago

“Do not order from Shona Joy!!!! Terrible customer service and returns process. No ability to get an exchange or refund like every other decent retailer or brand. I will never order from you again and will tell everyone I know to never touch your brand. Worst customer service I have experienced in all my years of buying apparel.”

Helpful Report

Posted 1 year ago

“I cant express how positive my experience with Shona Joy was.. but I will try in this review. The girls in customer service were so helpful with sizing and my garments are amazing!! I love them so much - They are great additions to my wardrobe. Now I just need to save up for their swim collection!”

Helpful Report

Posted 2 years ago

“Do not buy any dresses from this company They are very poorly made - sit terribly and do not offer a refund for absolutely terribly made dresses - complete rip off”

Helpful Report

Posted 2 years ago

“Avoid at all costs. I will never shop from Shona joy ever again.”

Helpful Report

Posted 2 years ago

“Best online shopping experience ever! The customer service was so helpful in me picking the right dress and the returns process was super easy for the ones I didn't want to keep. Highly recommend supporting this Aussie business!”

Helpful Report

Posted 2 years ago

shonajoy.com is rated 2.2 based on 147 reviews